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I had a rotten experience yesterday with the battery for my personal MacBook, and I think it will be my last. The computer is less than a year old and turns itself off when the battery power drops to 66%. The "genius bar" was staffed by a bunch of persons who looked and acted like they were teenagers full of caffeine, and no one could be bothered to check if the problem was actually my battery or my computer. They were rude, in a tremendous hurry, and did an overall terrible job of providing anything like customer service. The entire story is posted at: http://earthlyhappenings.blogspot.com/2010/02/customer-service-reviews-apple-store.html
Discover card statement had two large charges from apple online store Ca. 1st charge was $1, 200.00 the 2nd $1, 300.00. Discover cancelled card and said an investigation will be determined within 90 days.
Discover validated charges as fraudulent yet how was merchandise sent to another address without first determining if that large purchase is even valid? Shipping expensive purchases other than to my address should immediately be flagged as suspicious activity. Is this store in violation of such activities as a regularly known occurance? Or is this a case of lax security on behalf of discover card?
Please know these events took place today and are disturbing to see.
Please help me if there is anything that can be done in addition to before mentioned
Grandhi S V Amarendra
Grandhi K R V N Anasuya Ambica Devi
22B-8-18/2A, Chadalavada Vari Street
(Ambica Street), Powerpet
ELURU – 534 002.
Andhra Pradesh, India.
Mobile : [protected]
Office : [protected]
Residence : [protected]
Ref : -Flight No. EK 528, Date : 02-01-2010, Seat No. 35 K, 35 J. Dubai to Hyderabad.
Sub: - Loss of items in Hand/Check in Baggage.
With reference to the above details we wish to inform you that we have travelled from Dubai to Hyderabad as per above details. We are very happy with the services given by you throughout our journey (Hyderabad-Dubai-Mauritius-Dubai-Hyderabad).
When we made check in at Dubai we gave 4 pieces as check in baggage which we received at Hyderabad airport in a very safe and good condition.
Before boarding in Dubai airport on 02-01-2010 we have purchased 2 pieces of Apple Ipod Touch 32 GB Generation 3 at 1011 C2 Mobiles-Cameras at Dubai Duty Free, worth of DH 2550 and Few chocolates at 1004 C2 Food Plus and Toys – west, worth of DH 908. We kept these items in a Zip bag which is unlocked. When we entering into the aircraft at aero bridge we are asked by your staff that this hand baggage is over size and we are asked to make this bag as check in baggage. Though we are not interested we are forced to do that. We are given a tag also no. EK 772043.
When we came down to Hyderabad we received the bag also. From Hyderabad we came to our place which is 500 KMs away from Hyderabad on 03-01-2010 morning. Then we opened the luggage we came to know that 1 piece of Apple Ipod Touch 32 GB and few chocolates are missed. We cannot digest ourself why this is happened in renowned emirate airways.
I am requesting you to enquiry in this matter and do the needful. I am having all the boarding cards, baggage slip, bills also. Further if you require any information I can able to provide you.
Expecting an early reply.
G S V Amarendra
Like millions of others that were drawn by the Apple Iphone, I bought mine in Aug '07 and in addition to the phone purchased a 3 yr (extended) warranty plan. A few days ago my phone stopped working altogether and when I took it to the Apple store, I was told that the phone was water damaged as indicated by the indicator. Therefore my warranties would not hold and I would have to buy a new phone. I found that to be a ridiculous technical judgement (and service) because having owned the phone I know that the worst case contact with water could be a slight drizzle that escaped from the sides of an umbrella. And that is expected to be weathered by any phone. My blackberry never failed me all these years!
Why would I ever buy an Apple product when today I lost all my faith in the company. I believe they are cheating millions of people with a product that looks cool without honoring their commitments to repair faulty devices. They even hire 'cool' looking people at the store. For what? It's all about looks...looks that cloak bad customer service. Today I also realized another thing - I know the IPhone will not last as the hottest selling phone...It lacks what the Blackberry and Nokia learnt long ago - good customer service.
On Tues, Nov. 17, 2009..I foolishly clicked on an ad to try a new iMac for free:
"Get a MacBook Air-in the color of your choice-FREE
with Reward Offer Purchases"
Of course my focus was on the words "FREE" and "reward" instead of the word "purchases"
I clicked through the links of typing zip code, email addy, home address, home phone, and yes, bank acct #(Luckily I used my old acct that is about to expire in a few months). Within an hour the phone was ringing with telemarketer calls..calling from one to 5 times an hour till about 9PM, and the process started all over again today. Today I am trying to undo the damage and hopefully save myself from having my acct drained and my credit score ruined.
I will detail the Reward Offer Purchases in their each own separate complaint forms
Note to self ~~"This is to remind me that the price of FREE on the internet has already cost me $20"
and I am posting these complaints so that hopefully it can remind others before they pay for "FREE"
I have a $1.00 debit pending that I NEVER authorized for something I don't even know what it is. I don't own an I Pod or play any kind of music on my computer. The charge pending is for APLITunes; I don't know what that is; but I certainly never gave my bank debit info to this nor any company. I had to close my debit card and I'm very frustrated with people and companies that misrepresent themselves and let themselves into my private and personal information and literally pay themselves from my bank account. I am very angry. Today $1.00 tomorrow, who knows? How do these computer companies get my private information and use it without any authorization? I would be in jail if I did that! I now have to go without a debit card to protect myself. If I find a class action lawsuit I will definitely become a part of it. I have my bank records I will not share here; but I have them and my bank's notice that this was not authorized. I hope this company loses alot of customers; they are not trustworthy. Kathy Manos
SOMETHING WHICH NEEDED TO BE DONE TO STOP THIS MY STORE LIMITED SCAMS !!!. I have been buying variou...
I've always been a Windows based PC user, however after repeatedly seeing Apple ads about how much better a Mac is compared to a PC, I decided to purchase a Macbook Pro and give Apple a shot. Actually that is not entirely correct. The fact that my old computer (which was a Sony Vaio laptop) was a total piece of crap might have had something to do with it as well. By the time I purchased the Macbook, I was missing a few keys on the keyboard and the casing for my Vaio was breaking into three pieces. Not to mention, my battery completely died and I had to keep the damn thing plugged into a socket all the time to get any use from it at all. So by the time I got my Macbook, I felt like I really didn't even have a Sony laptop anymore; it was more like a crappy Sony desktop (Just for the record I actually treated my Sony laptop pretty good, and this was normal wear and tear that caused my ### computer to fall into pieces). <br />
So yea annoyed at the build of my Sony laptop, I go into a Bestbuy and buy my Macbook Pro right there on the spot. Thinking to myself that after this purchase I'm going to be in high tech heaven and all my problems are going to just go right away. Much to my dismay, I would find out that the Macbook severely limits business users, and if you actually have to access specialized programs and websites for your work, purchasing a Macbook, atleast for now, is not be a very good idea. <br />
Now, I don't like to sit here and give computer companies a bad name for no reason at all. I do like a few things about my Macbook Pro. First it looks really shiny and cool. I was even getting envious looks from the Bestbuy cashier who checked me out. She even went so far as to tell me that she had a Windows PC because the Macbooks were so out of her league (because they are more expensive than Windows based computers). I felt really good there for a second, hah. So in addition to the look of the Macbook, it is built way better than my Sony Vaio. It feels sturdier and it doesn't have a cheap plastic casing holding all the parts together. <br />
However, as I spent more time with my Macbook Pro after I brought it home, I realized that what I bought wasn't cut out to be all that the Apple ads had promised. First of all since I use my Macbook for my company, I get a lot of use out of it. It's on for quite a few hours during the day because almost everything at my company happens on a computer. Everyday I seem to have to reboot my machine because it starts acting funny if I don't . In comparison, I only had to reboot my windows computer every few days. Second, a lot of websites don't even work with the Safari Web browser that they have installed on the Macbook Pro. I can't access two very important websites that I need to use for my work from my computer. They are not compatible with the Safari web browser (thank God I have a spare Toshiba windows based laptop lying around). Third, during my spare time I like playing online yahoo games. Often times while I'm playing a game online, my safari web browser just suddenly crashes and the whole screen just goes white. That almost NEVER happened on my windows based Sony computer (even though it was built like total crap). Fourth, I have noticed that everything downloads slower on my Safari web browser when I go to any website on the net. Even on my crappy Sony laptop, stuff used to download faster. <br />
So together all these issues are causing me a LOT of grief, and I am VERY technologically dysfunctional at my work. Until Apple clears up some of these issues, or I guess eventually down the line web developers start making applications and programs that are compatible with both the Apple and Windows based web browsers, I do not recommend that professional, working people buy Apple computers as their primary computing machines.
Watch out giving Apple a credit card number. They use it when they want too...
I had been a happy Apple customer and between my wife and i we both own Iphones. UNTIL NOW
My wifes iphone had a screen that started flickering and we spent 3 hours on with an apple support representative only to be told that the phone needs to be replaced. I thought wow great. Luckily i purchased the AppleCare protection plan. The support person setup a replacement under the applecare plan and said he needed a credit card number incase i never returned the faulty phone. It seemed reasonable at the time so i gave him the number again assuring it would only be charged if i did not return the faulty iphone. Well little did i know that a weeks later i would receive a letter from Apple that i was being charged for the "damaged" iphone. I called to only be told that the phone had "water damage" which only adds insult to an already bad situation. Let me be clear this phone was kept in a case and out of the way of WATER at all times. I was asked did i use it while it was raining??? are you kidding me?? maybe i dropped it in water... umm NO well maybe i spilt something on it. Are you kidding with the price they make you pay for these darn phones it was treated like gold. Kept in a case and well cared for. I asked many times for the proof of water damage. The first time i was told that is Apple Proprietary information. Finally today i get a halfway blurry picture of what i am told is proof of water damage. I have spoken to 2 supervisors at apple support and both tell me that i am out of luck. They make the final decision and i must pay the charge. I am looking for your support and help to get this applecareless issue resolved.
All i would like is what i have paid for a working Iphone and not to be defrauded out of money because they had my credit card "on file". Apple has no authorization to charge my card yet refuses to reverse the charge.
Attached you will find the "proof" of water damage.
Does it show the SN of my old phone? NO
Does it show the damage? NO
Does it show why the screen stopped working? NO
How do i know his was my returned Phone?
I was told this is all they have on file.
Decide for yourself. Is this my returned phone and is there water damage? I ask you the public to speak with your dollars and common cents... Do we stand for apple defrauding customers?? I know i will never purchase another apple product.
My repair ID with apple is D25356865 if Apple wishes to try and reasonable save a few customers and resolve this issue. My contact info is in the file.
Tony & Noelle Jarad are complete fraudsters. They do not have a real supplier and are not authorised...
I requested support from Apple Customer Care in holding there applications accountable good quality support and service. In this case, the company named PlayMesh in my opinion provided me very poor customer service including an accusation of possibly stealing without any probable cause.
Apple reply; the iTunes Store Customer Support team does not evaluate and review these applications. Please note that developer is the best resource for information about this application. Therefore, I recommend you contact them directly.
This is Apple’s way of showing there ownership into their customers. Now I have a $600.00 iPhone with no confidence of any quality support.
Employees at the Apple Retail store in Delaware are shockingly arrogant when it comes to interacting with the customer. The old adage of "the customer is always right" does not apply to the business model of this store. Today while in the store, I witnessed a teenage showing a lack of respect to a more mature customer. Not only did the teenage did not know how to escalate the customer's concern but she showed a stubbornness that is all too familiar with parents who have teenagers who think that they are the world. The customer who was being verbally assaulted by the teenager went to find the manager. As I was accompanying the customer to find the manager, I thought that the situation would be resolved. Boy was I wrong! The manager lacked managerial skills and did not have the ability to amend a relationship with a customer. The manager failed to see the value a customer brings to the store. Furthermore, the manager failed to listen to what the customer was saying. He focused on minor points and did not understand the major complaint of the customer. Instead of taking the initiative to inform the customer that he will handle the situation (as is customary of most retail stores) he asked the customer what he should do.
This experience has showed me that Apple, though an innovator in consumer electronics, is not concerned with the value of a customer. Apple is turning society into mindless computer systems and heartless humans.
Apple has lock out my phone; Im a current customer in good standing with ( AT&T/ APPLE) and about May or...
tony jarad/kevin reid both these people are scam artsit
tony jarad will take you moey and run he is just a fraud he will get a few pcs of iphone from the retail shops and send them to you then he will take your money but never ship your stock. dont trust him at all he is nothing but a theif the australian police fraud dept is after him if you have any dealings with this person or company please put your contact info here as we are putting a huge case against him for all the people he has scammed
I guess I can't say I was not warned about the incredibly poor customer service and arrogant attitude of Apple.
After buying the new iPhone 3GS, and having it less than 2 weeks, phone over-heating and inability to keep a charge forced me to seek a replacement. After contacting Apple technical support, I was informed that indeed, I needed to have the phone replaced. I was also informed that my only options to do so was to allow Apple to hold onto $700 of my money while the new phone was shipped to me and my phone was sent back... or travel over 30 miles to the nearest Apple retail store (Northridge, CA) to get the replacement in person, alleviating the need for the ransom. I opted for the retail store option. I made a reservation to meet with one of their "Geniuses" (that's what they actually call themselves. Further example of the Apple arrogance). Since I was traveling such a great distance, I called to verify that they would have one in stock. I was informed that they would not divulge that kind of information. I would have to take the chance that they would have one in stock... but was assured that surely they would have several of my model.
Upon arriving, and waiting thirty minutes beyond my agreed appointment time, was informed that they did not, in fact, have any in stock. They then proceeded to direct me to another store (Topanga Mall, Canoga Park, CA), which was 15 miles further. I asked them to call to verify that this other store would have one in stock. The "genius" says that the store would not divulge that information, not even to him. Having no other recourse left to me, I proceeded to this second store... and was promptly informed that they too did not have any in stock either... but I could travel another 15 miles to a third store (Sherman Oaks, CA)... but they could not find out if they had any of my phone in stock.
Figuring that surely a third time would be the charm, I stupidly drove the additional miles to the third store, now almost 60 miles from my home... only to find... you guessed it. They did not have any in stock either, but would be HAPPY to order me one and I could drive back a week or so later to pick it up! I turned down the ridiculous offer and headed back to the first store, and placed the order there. Not only did they refuse to expedite the order to make up for the ordeal they just put me through over the past several hours, but would not commit to when the phone would be there for me to drive back to pick up. When I asked if they would at least call me when it came in, I was told that it was against the Apple retail store policy to do that... but I could call every day to see if it was in!
This is the incredible, ###ic arrogance of Apple and the terrible lack of customer service I had been warned about, but did not believe.
Yet another glaring reason to stick with a PC!
a) Why on Earth is it against policy to inform a customer if you have a product in stock?
b) Why could the order not be expedited or at least sent to my home to help amend the situation
c) Why is it against policy to inform a customer when their product arrives?
d) Why should ANYONE have to undergo such treatment or experience this scenario simply to replace a defective, EXPENSIVE, product that they have owned for a mere ten days?
I know this isn't much of a complaint and seems pathetic but shows the point. It seems that itunes ha...
My wife and I purchased an Apple IMAC computer from Best Buy 4/14/08. I was told by Apple and Best Buy that...
I bought a 3G iphone in South Africa from a Vodacom, a national cell provider, last December but I live in Australia. Unfortunately I wasnt told that the warranty is country specific and not international. So now that my iphone has a massive software issue I cant get a replacement. How can a huge growth company known for thinking outside the box and quality be so incredibly narrow minded when it comes to customers needs and idiotic warranty. What if youre a jetsetting business person and your iphone takes a nose dive? Totally ridiculous. Customer support at the “genius bar” told me they couldnt do anything. That was it. AU$1000 phone for nothing! I feel conned and robbed!
Ill never buy Apple products again due to the bad service.
I got an e mail offer for the Apple I Phone @ $220.00 with shipping cost to India by Rose Kingslay ( E Mail - [protected]@gmail.com ) and then i received a several phone calls from her GM form mentioned No's ( +[protected] / +[protected] / +[protected] ) and told me to transfer the money in their Indian account.After depositing the payment now they are not sending the Cell phone and demanding for more payment.
Does anyone knows this people ?? Are they cheater ??
Please if someone knows how to deal with such people...guide me on [protected]@yahoo.in
Today at 3:00pm, my 2 year old son and I went to the Galleria mall specifically to make a purchase of a new...