Apple
reviews and complaints

I purchased a new iPhone about 45 days ago. When the tech/sales person moved the information & apps from my old phone to my new one, he noticed that my Apple account was linked to a previous phone number. He said I would need to contact apple to update the phone number. I had no idea that trying to change the number on my account would be an impossible task. I went through their account update process and received an email that I would be contacted in 30 days with information on how to update my number (I thought having to wait 30 days was ridiculous, but I went along with it). After 30 days I didn't receive anything from Apple on how to update my account. I called again and was told all they could do for me is had me go through the same process again and hope it worked. I did it again, but this time I didn't even receive an email from apple within 24 hours to let me know when the update would be done, nothing, just left in the dark with a phone that I couldn't use. Horrible policy and Service! So, now I'll have to take my iPhone back to where I bought it and see what they can do. I've had it with Apple products and service... Absolute horrible.

I want my phone open and ready for anyone to use that picks it up. Why is none of your business. I am the customer. Why cant I do this?

After following Apple's screen prompts to reset my apple icloud account ID, they locked me out. I was in Apple Twilight Zone hell, cycling endlessly, trying to reset my password: it would take me to a new screen and ask for my password. WHICH I WAS TRYING TO RESET!
SO THEY BLOCKED MY ACCESS TO MY ACCOUNT FOR 24 HOURS. The next day I was confronted with the same problem: a "senior" tech representative accused me of trying to break in to their system! I started crying, so she hung up on me. Her name is LORETTA.
AND now I'm on a 7 day lock out. From my own account. Because they have confusing policies to reset passwords.

On February 11th I drove 120 miles roundtrip to an Apple store to buy an apple watch. The temperature was a -8 with a -18 wind chill. The store was well staffed with many extra technicians and sales people. I expect good service from Apple. I was highly disappointed. The salesperson tried to show me the watches online. I could have done that at home. After some talking I was finally shown the different watches. The same thing happened with the watch bands. I was not able to try on the watch with the band. I was not given an outline of the costs for the different series. Numbers were thrown out not explained that the watch bands were not included and no real comparison between the series. I picked a watch band that has the magnetic clasp and was told that it doesn't loosen or move. I could not try it on. Upon leaving I was handed two boxes. There were plenty of sales people still standing around. I get better service when I walk into a Title 9 store. I leave understanding their new products and materials regardless if I purchase a $59 shirt or not. When I got home I did find that my watch band is too big for my small wrist and it does loosen up especially if I am exercising. I am completely disappointed with the service from Apple. Every question while I was there in person was to go home and start with an online chat. If needed I can drive another 120 mile roundtrip to come back for answers. I also never received an emailed receipt. It has taken me several weeks to write this because I am still so upset that I spent close to $400 and had such a terrible experience. If I didn't have the other Apple products I would be returning this watch.

Phone broke on vacation. They said they would overnight new phone. 7 days later phone still not arrived but my credit card was charged 1150.00. Called fedex. They don't know where phone is. Call Apple. They don't know where phone was. 5 hours later on phone... they say is would be delivered 7-9 days. I said I'm on vacation and not going to be here. They say ok. We will can probably get phone to your house in about 15 days. Ummmmm really 3 weeks without a phone? The service sucks. I paid for Apple care. Completely unacceptable. I really wish I could switch all phones over to something else.

I scheduled iPhone battery replacement service at 4:40PM on 2/16 on Bolingbrook IL. The guy works in the store checked my iPhone and did not say any other issues regarding my iPhone except battery damage. I came back to the store around 6:30PM on 2/16 to pick up my phone and was told my iPhone charge damaged, they changed back my original phone battery and refunded the service fee ($49.00 plus tax), nothing can to with my charge. I refused to accept it and finally the store manager said they will contact APPLE. I did not get any feedback on 2/17. I went to the store around 11:30 AM on 2/18 and was told they will contact me later. I missed two phone calls from best buy around lunch time, no one took the phone when I called back. I went to best buy store around 11:30 PM on 2/19. The store manager told me they refunded $49.00 and my phone. He was told me to upgrade my phone. They cannot do anything. I refused to sign since the phone cannot use anymore and they damaged my phone after I left my phone in the store. I tried to communicate with high level. The store manager was very rude and told me he is the upper lever, he left my phone and paper on the table, then left. It is so bad experience in Best buy.
Before I got into the store, my phone charge works.
The service order # is 00813-[protected]. I want to file a complaint for it. Thanks

20 years, and they have stolen all the music i have bought/rented. Capitalist thieves! [protected]@hotmail.co.uk. £1000's

I spilled a few tablespoons of water on my keyboard. The screen blipped on/off then died. There was no life left. I took my computer to Nanaimo, BC London Drugs official Apple repair to be fixed. The technician replaced the mother board, an expensive, but (I thought) worthwhile expense in order to have my dependable Apple back. Once home, it worked for about 1 hour, then blacked out completely again. I returned it to Nanaimo, and after another 6 days it was returned to me. Apparently the motherboard was faulty. It was replaced. I retrieved my Apple on Wednesday, because I had a lot of work backed up. Unfortunately, it worked for 2 more days and has completely shut down again. What can I do? I prefer my Apple, in order to have my 3 appliances sinced with one another. But I need a computer. Please help!

I will try my hardest not to ever buy another Apple product again for Apple's decision to suppress the constitutional right to freedom of speech for their political opponents. I will never support communist tactics! I will encourage everyone around me to do the same.
I'm ashamed that the world had to find out that such a great American company has stooped to such new lows. What a shame! 🙄

I have apple products of all types, iPad, iPhones, iMac, etc. at both of my residences. I have never been so upset at a company as I am now with Apple. For your company to censor our President is beyond reproach! I am demanding that you immediately remove this restriction or I will take my business else where and trash your company and products. This is one of the biggest mistakes your company will ever make. I can not believe your company would stoop to such low standards.
It is your move to fix this abomination policy you have created or I am done with apple for good! So disgusting!

It seems we don't have access to the Apple corporation in order to tell them of our concerns regarding their actions.

I would like to have an address or email where I can complain to the company about their decision to be a bully and help censor freedom of speech in America with their antics to play politics.

I don't want my technology company to be part of politics and bullying.

I just wanted to let Apple know that I was a dedicated Apple products customer. I will no longer be replacing my phone with the latest model when it is time to to so. Apple's willingness to jump on board with the other big tech companies in an effort to silence conservative voices is outrageous. Shame on you!

I as a consumer should be able to download apps or websites that I have a common understanding with. I would like to download Parler if I so desire.

My family has used apple products for years and we love them. 2 macs and 4 iPhones are presently in my home. If, however, Apple continues to insist the only free speech social media app, Parler, becomes another censorship hub like Facebook or Twitter, I will never buy Apple again and look for a class action suit to join or begin if necessary. You have no right to limit my rights.

I am hearing that Apple is trying to black ball my favorite social site Parlor into make draconian changes to its site in order to meet there leftist agenda or be removed from their platform. If this happens I will be leaving a 20 year history of apple products to move to other pc based products. Just because your leaders have hatred for conservatives I will not tolerate your actions. This is not a empty threat. I will tell everyone I know to leave as well. America is about freedom of speech and this will not be tolerated. Sincerely, Chad Laske

I'm NOT sending this to complain about a product. I love my Apple iPhone. HOWEVER, if you ban the Parler app from iPhone I will pay my phone off and drop you so fast your heads will spin! So will thousands of other people! Parler was NOT used to plan the attack on the US Capitol. That was planned and activated by the Democrat deep state!
Carmen Heyer

I am writing you today to express my displeasure ant apples fascist decision to censor parler. This is the most I American decision an American company could undertake. I have bought many apple products over the past 20 years along with my growing family. I'm aware that my complaint or business is not that important to a major company like Apple but I will never buy another product from Apple again. Just remember when there is a market someone will fill it. I am aware that parler has extremists posting content but I am also aware that half of America was on fire through the summer from extremists that apple seems to support. The average person is smart enough to weed through it. Thank you for your time.

My 8-year-old grandson changed his password and passcode and can't recall what they are. I used the i-tune in an attempt to restore factory settings so I could start fresh but still can't get pass "activation lock". I called Apple support twice. They were useless. I drove 60 miles (round trip) to the Apple Genius Bar with the IPAD in hand and was told they could not help me without the receipt. I drove to 10 miles (round trip) to Best Buy where I had purchased the IPAD from on-line. Best Buy gave me a printout receipt. I drove back to the Apple Store the same day with the Best Buy printout print out which clearly should that I had purchased the IPAd and Genius bar still refused to help me. I called Apple Support a 3rd time and receive a link with a form to fill out. When I finished the form it said I would be able to reset my password /passcode in 13 days. What a crock! Apple needs to change this process and allow password reset easily just like any other companies.

My iPhone 11 completely stopped working and wanted to get a new one. My phone company transferred me to apple care customer service. The first 2 reps were very helpful and had me take the find my iPhone off to get a new phone. Unfortunately, the activation lock was still on. They got me to senior rep who went over the same thing to tell me there was nothing she could do and I would have to send in proof of purchase to get a new phone. I asked her for their id number and last name and she was very nasty and didn't provide it. Cheswa wouldn't let me speak to her team lead. She also tried to act like they weren't there. I know these senior sups are just a professional name for higher skill reps but she needs to do better. She was rude, telling me everything she can't do instead of what she can. She told me once I send in the receipt she could override it for me to get my phone. I explained I been on the phone for 4-5 hrs with you guys. I sent in the receipt same day. Called to see if it was received which it was an then a new rep tells me I have to wait 3 days for them to approve the receipt. I wasn't told that so I asked for another sup. Andrea is the sup who I got and she's the nastiest person I ever spoke to that specifies she's a sup. She talked over me, kept telling me there's nothing she could do and that I had to wait and if not she could transfer me to her sales team to purchase a phone. I asked could she reach out to them since i've been on the phone with them for 6 hrs the day before and an hr today. At first she said yes, then she couldn't. She was really pushing me, She was saying I can't help you no further so m going to have to hang up because your holding up my line. I lost it after that. I asked for her supervisor and she wouldn't let me speak to them. I told her shes not showing no empathy and rude. I told her if she hung up the line she would have a problem and i'm going to make sure she is no longer representing a multi billion dollar company and doesn't have any professionalism. The way she talked on that call was not customer service! She told me she was hanging up and did just that. Then tired to add a note and say she tried to call me back when she didn't. She called me and let the phone ring once then put the note to cover herself. I called back and asked for a sup and explained I didn't want to speak to senior sups because they are only team members. He told me team leads were there and I was refused to speak to any of them by all your senior reps. He told me he would get the senior sup on the line to get me where I need to be. I get the rep and still couldn't speak to anyone. She was very apologetic, respectful and helpful although I still didn't get my phone that I was told I could get after I sent the receipt of payment in and also that it could be overridden. Im pissed! I told her I wanted a call back. I was told something different by most of the ones I spoke to and still no results. Cheswa and Andrea need a CARE class for professionalism. For them as a higher skill level they are nasty and shouldn't even be willing to take on a position to handle customers. Cheswa was nasty but that Andrea I want her fired! I will call the corporate office every day until my issue is resolved and shes not working for Apple. I train people to use care on their phone calls at my job and Im a mortgage consultant at a multi billion dollar company so there was no excuse of how I was treated. Im disappointed and disgusted. Someone needs to contact me immediately!

Apple is no solving the serious design shortcoming of apple's lightning male connector; it has 8 pins on each side, the pin #5 is for power, which is the one that fail more often for almost a decade.

Apple knows very well of this shortcoming, but it seems to me that there are more profits in selling 10 cables per client, than on the phone itself.

In my opinion, the lightning connector cable is the highest profit center of apple; seriously.
If apple could manufacture under $5 and resell at 500% value; securing market by not improving the design... Soon an army of counterfeiters will show up in the black market.

The shortcoming has been masked with a warranty very hardly enforceable with apple's hurdles for replacement.
Usually it is more expensive to pay for the several hours parking than the value of the cable; not to mention the process of making a genius bar appointment and lose several hours on work making lines nonveg, for a few dollars replacement..

I think it would be an absolute lack of respect from apple to the clients, maintaining the situation indefinitely, without a solution, that doesn't cost the clients, hours of lost work, chasing apple to enforce the very hard replacement process.

Why doesn't apple just gives away a po box number where clients could send the old cable, with required information for apple to return a honest, solution by mail within the same day?

Isn't very stupid to spend wage hours on their genius bars "examining", a very well known pitfall?

Is it about business ethics?