Apex Imports
reviews and complaints

So I went to Apex Imports to get my Camaro key cut. Turns out, the key wasn't cut properly. I usually just use the fob, so I never really needed the key before. When I explained the situation to them, the manager said that unless I'm buying another car, they can't do anything about it. Can you believe that?

We agreed on a trade-in value for the purchase price and I accepted it. But then they said they couldn't stick to the deal. They claimed they made a "mistake" and wouldn't honor it. They lied about the cost of my vehicle even after saying they spoke to the dealer. I have the *** sticker as proof of their dishonesty.

I bought a car from Apex Imports and realized that the AC was broken on my way home. They said their service department would check it out, but they couldn't fix it and suggested going to***. I went there and it cost me $1,500. I tried reaching out to the sales team, manager, and service department to talk about the problem and the cost, but they never called me back. If I had known, I would have returned the vehicle the same day I drove it off their lot.

I bought a 2016 red *** from Apex Imports in January . The car had 10K miles on it. Recently, I took it for a state inspection and found out that the window tint is illegal in NC. Apex Imports sold me a car that doesn't meet the legal requirements in NC. I didn't know this when I drove the car off the lot, and Apex Imports didn't tell me about it when I bought it.

On May 1, I went to Apex Imports to trade in my Chevy Cruze for a Nissian Rouge. I filled out the online application with $0 down, and they said I was approved for the Nissian. They even promised to pay off my Chevy. I signed the paperwork and left with the Nissian, but they didn't give me any paperwork.

Later, they called me and said they made a mistake. They had accidentally put down that there was a $1500 down-payment. They wanted to know when I was going to pay it. It's been a month now, and I'm still getting calls about missing a payment on my Chevy Cruze, even though I haven't had it for almost a month.

To make matters worse, they checked my credit 8 times with the same loan company. Now, I have to make the payment on the Chevy Cruze that I no longer have. It's been quite a hassle dealing with all these issues.

On July 21, 2022, I took my son to Apex Imports to buy a car. He bought the car and did all the paperwork, and I paid the down payment using my credit card. He got insurance for his car. Then, on Monday, August 8th, I got the car's tag and a tax bill in my name. Somehow, they registered the car under my name. I called the dealership four times, leaving two voicemails and messages with two employees. I also sent emails to the company, but no one has helped me yet. I really need this fixed because the car should be registered under my son's name since he bought it, has the loan, and has insurance for it.

On May 1, we bought a car from Apex Imports and found out later that there was an extra charge for a security system we didn't want. We asked for a refund for the*** security system because we never talked about buying it with the dealer before, and I think they added it without asking us or giving us time to think about it. We sent a couple of emails to the dealership and finally got a response from the general manager about four days later. They said they would refund us the amount of the system and use it to pay off the loan. We agreed to that. But after waiting for several months, it never happened, and now they're not returning our emails or phone calls anymore.

In January, I bought a car from Apex Imports. They also convinced me to get an extended warranty, which seemed like I had no choice but to get. However, after talking to a few people, I found out that it was actually optional and could be canceled. I called the employee I dealt with and they told me not to cancel it. After a few back-and-forths, we agreed that I could cancel it for a fee of $50. I filled out a form and made the payment in February. I followed up with Apex multiple times, but they kept saying it was still being processed. The loan amount didn't change, so I called the lender and the warranty company. The warranty company confirmed that the warranty was canceled, but the lender said they hadn't received any information about it. It's been 5 months now, and we just want to move on from this.

Dealership said I could bring my vehicle into any repair shop. They apparently lied. I tried to repair my vehicle at a certified *** shop. I bought a 36 month vehicle warranty through Apex Motors in May . I stated to the dealership that I'm a military member and do not live in the local area. I asked if it was possible to bring it into a certified *** dealership to repair the 2015 X4. They are located about 2 hours away from Ft. ***, and there are times I would not be able to bring it back to them. Of course, they told me I could take this back to a certified repair shop and the warranty would cover the repairs. They needed to make a quick sale and told me it would not be a problem getting it repaired at a local certified *** repair shop. It's Oct 2020 and my AC compressor failed and the blind spot sensor is faulty. I tried to make a claim but was denied. The warranty service sold to me by Apex Imports said I had to bring it into their repair shop for service. I called Apex Imports and the warranty company to help me fix this problem. I will now have to drive 2 hours away, drop it off, come back to Ft ***, leave it there for a week and come back for another 4 hours of driving. The warranty service rep and apex both said they could not help me. So if I moved to ***, they would expect me to drive back to *** and get my car fixed. I feel like I was lied to straight to my face by a dealership that wanted a quick sale. I now have to spend 8 hours of driving just to get my car fixed.

I bought a 2018 *** from Apex Imports on 07/09/2022. I've been trying to reach Apex's finance and Titling Dept. for 2 months now to get my vehicle registration. They keep giving me the runaround. I've been patient, but I've never dealt with this kind of issue at a dealership before. I did everything I was supposed to do on my end. I'm really confused why it's taking 2 months and still no vehicle registration. When I call, they tell me to text (kind of suspicious..), and when I finally reach someone, they tell me to call someone else, and I never get any useful information. It's so tiring. I just want my vehicle registration so I can relax. I'll never buy a vehicle from them again. Now the DMV in my home state of VA is contacting me about my plates and vehicle insurance, and they're threatening to suspend my license because my license plates, which I wanted transferred, are still registered to my old vehicle. I transferred my insurance to my new 2018 ***, and my insurance company canceled my insurance on my old vehicle, as expected. But the DMV doesn't have any information about that because Apex hasn't sent my registration to the DMV to show that I no longer have my old vehicle, even though they said they would transfer the tags for me. I just want this all sorted out. I absolutely cannot have my license suspended because I'm a CDL driver and that's how I make a living. This doesn't make any sense. I don't understand what the hold up is. None of this is my fault. I did everything I was supposed to do. This dealership is putting my livelihood at risk! Someone needs to take responsibility. I need clear answers, not more runaround.

I bought a 2018 Mercedes GLS 450 from Apex Imports (owned by Hannah imports) on June 7th. I bring the car home and it leaks oil all over my concrete driveway. (see pictures) Also, the turn signals don't work and the passenger front seat won't adjust. I take the car back the next day and they keep it for 2 days. They never call to give an update. Finally, they say I can pick up the car - but when I get home, it's still leaking, the turn signal goes out again, and the seat still won't adjust. They tell me to bring it back, but I can't until my next day off. Before I can take it back, I start it up and EVERY LIGHT POSSIBLE is on. (see pictures) There's a message that says - call the dealership. Do not change gears. They tow the car back to the dealership. I've owned this car for 37 days and the dealership has had it for 19! To avoid taking Ubers, they gave me a loaner - a Toyota Camry. I drive to the grocery store and the gas light comes on. I get to the gas station and the gas tank won't open. A stranger had to pry it open for me. The next day, it starts pouring rain and the wipers don't work! I'm terrified, so I call the dealership in tears. They agree to give me an SUV as a loaner. A Chevy Equinox. I didn't buy a Camry or an Equinox. I bought a luxury car with a 3rd row seat. I had my granddaughters for the summer, which is why I bought a car with a 3rd row. I've had to cancel plans and road trips with them. And now, 19 days later, I still don't have my car and I have no idea when I'll get it back. When I call the dealership to speak with a manager, they put me on hold until I hang up. I'm tired of crying. This has been a nightmare. The first payment is also due soon. Am I really supposed to pay for a car I haven't been able to drive?

Sold me a 2019 *** with 39000 miles and warranty. After 3 weeks car broke down and now undriveable. November 17 Apex Imports ***, General Sales Manager *** RE: 2019 *** purchased 9/28 by*** Dear Mr., I am writing in regards to the 2019 *** I purchased from you on 9/28 with 38,819 miles. Approximately three weeks after I purchased this vehicle from you, on 10/23, the car would not start. I got it started and took to your service department, they tested the battery and told me it was fine. Over the next 2 weeks the car would not start two more times, finally on 11/9 would not start at a gas station and I had it towed to ***. They have informed me the battery has a crack that has slowly been leaking acid over time onto the starter, the starter is ruined and both the battery and starter need to be replaced. VW states the battery is not under warranty, and since it is not under warranty, the starter, which is under warranty, will not be covered. The repair is going to be over $1400 and the part is on back order and may take 2 months. So for the next 2 months (in addition to the 8 days already passed) I will be without use of my new car. The service department at *** in Cary said this should have been identified when your service department first checked the battery on 10/23, and felt this most likely was the condition I purchased the car in. A cracked battery is rare and would usually be caused by extreme cold (was hot when I bought the car), a wreck (I have not been in a wreck), or faulty installation (original battery). I stopped by your dealership yesterday, 11/16 and spoke with Andrew Johnston and Brian and no responsibility was accepted. They only offered for me to have the car towed from *** to you, wait for the part (6-8 week backorder) and they would fix it and charge me - just as VW is doing. Since none of the likely causes of a cracked battery occurred in the 800 miles I got to drive the car before it was towed to ***, it most likely was the condition the car was in when you bought it and/or when you sold it to me. I bought a one year old car from you with warranty left trusting I would be able to drive more than 4 weeks and 800 miles without finding out it had a major problem under the hood that was going to cost me $1400 and 2 months without use of my new car. Again, I feel you should accept responsibility for this repair and cost. You should also accept responsibility that when I first took it to you on 10/23 your service department said the battery was fine. I have filed a complaint with the NC Attorney General and with the ComplaintsBoard.com because it appears the car was sold to me with a cracked leaking battery either willingly or negligently.