Anker
reviews and complaints

My wife purchased a pair of Life Dot 2 from Target on December 9, 2020. Yesterday as I was using them to listen to music, they shut off. I turned them on thinking the battery was dead and they said medium battrey, and instead of connecting, it started pairing again (strange). So I repaired them and started to listen to music again, about half an hour later I received a call for my daughter. She COULDN'T HEAR ME. I kept saying hello and she kept saying "hello are you there?" Both mics stopped working, I called my wife same thing I could hear them but they can't hear me. I even connected it to my wife and kids phone and the mics on both still dont work. My wife looked for the receipt but couldn't find it. I called soundcore and they stated that they needed the receipt to make sure its in the 18 month warranty.(Life dot 2 release date was on April 1, 2020, not even a year has passed), once I told them that they asked where I got it. I told him Target and he stated that is "was a reputable distributor." (Huh? What does that mean?) I asked to speak to a manager, he told me one would call me back. I spoke to chancy (sorry) who started she was a manager she started talking but but seemed mad so I asked if it was a good time and she lightened up and said no. I told her the situation and she stated that unless they get a recfrom a reputable source that can't help me ? What is a reputable source and she said it is the company they authorized to sell. I told her that it doesn't say it on the box I was looking at and how would the customer know if they are buying it from and authorized dealer? She said I was supposed to call them and ask before purchase. (Really) I told her that most electronics purchases are impulse buys and how would a customer know to call a company to check warranty validity of it doesn't say on the box. She said she does it with all her purchases. (Yeah ok). Then started to insinuate that a good customer does that (are you kidding me). I asked what could be done as it was released less than a year ago on their 18 month warranty. She said there nothing they can do and that she would offer me a 15% discount if I purchase again (BTW its a $5 off). So she is saying that not only do u need the recept but even if you have the receipt if they don't like the company its not authorized and they won't help you but as a consumer you don't find out until after its broken. (Hmmmmm fishy) sounds like soundcore has predatory practices. All I want is for them to replace these defective products at no cost as they are within a year of their release date on a 18 month warranty. To have such specific policies seems like they don't intend on ever honoring ANY warranty. To have a manager call me and tell me that im supposed to call every company before I purchase the item like I was wrong and then proceeded to tell me that she called every company she buys from to check the warranty and that soundcore customers do the same IS A BLATANT LIE. THEN WHEN I TOLD HER I WAS RECORDING SHE FREAKED AND SAID SHE WAS HANGING UP AND THAT I DIDNT HAVE HER PERMISSION. I said soundcore was recording me she said we're a business to which I said well im doing business with a defective product and she hung up.

Over multiple complaints and attempts to finish my warranty claim, Anker has taken advantage of me as a customer and created negligent warranty conditions. Not only have I been sent defective, lower tier, and broken headphones; they even sent me headphones they claimed as "renewed" that were heavily contaminated with earwax and bio waste of the previous wearer. I am appalled that Anker thinks this is acceptable quality control and that it's okay to send bio waste in the middle of a pandemic. Yimi, one of your managers, even had the gall to quote the 17 months it has taken for this to be dealt with as if it is my problem. If your team had done their job properly in the first place months ago and given me a proper warranty replacement, we wouldn't be here. Instead you keep committing the bare minimal half effort to get rid of me. Sending me ear wax and broken products does not constitute adhering to the customer warranty agreement. You have failed to remedy an easy to resolve situation.

I ordered headphones from their offshoot company soundcore on Monday 4/26. On Monday 5/3 I noticed that the headphones still had not shipped. I reached out to the company via the chat function in the site. They told me to email support. I did and did not receive an email until 86hrs later stating there was a computer glitch and my order will ship soon. I called the number this morning because my package has not shipped, and the girl told me once again to email support. I asked the girl to cancel my order and she said she could not. I am concerned that I will never get my product or a refund. They immediately charged my credit card instead of placing a hold until the items were delivered like other companies. No one there seems to care or want to make this right.

I ordered a $63 pair of earbuds from the Soundcore website as they were supposedly high-raved perfect 5-star performance. And then, a pricier $90 pair, as supposedly they would work much better. Well, both pairs stopped working one-hundred percent after just a months. Either ear going out or not staying connected during calls or my PCs. Contacted Soundcore requesting a full refund, but the runaround over a photo image of actual paper receipt, model # etc. WHICH NO OTHER COMPANY HAS EVER REQUESTED. A remote agent I chatted and spoke with "promised" a replacement for the cheaper $63 pair...AND I NEVER RECEIVED. Then forward, the company has only responded with canned emails of "looking into it, we appreciate your patience" excuse, or more runaround. Soundcore's ratings on Amazon remain a low 3.2, while Best Buy's is 2.7 for customer complaints regarding their overpriced junk. They are a disreputable company who rips people off with phony inflated product ratings.

I have contacted them numerous times and they will not replace a defective product because they keep falling back on it’s past their 18 month warranty. I have wireless Bluetooth headphones that can no longer connect to any devices the Bluetooth on them is bad and their tech Dept has no fix for the problem. They are defective and Anker will not replace or credit me for them. They are unable to connect to Bluetooth devices their software is defective and company has no fix for it. So they just tell you to buy another set it’s past the 18 months. These were $80.00 not cheap product.

Bought a vacuum on Black Friday from Walmart for $99. After 3 weeks it stopped working completely. Would run 5 seconds then beep 3 times with solid red light. I contacted customer service and the only solution was for me to purchase another battery or they could send me one for free if I had my receipt.In their user guide and on the vacuum itself it stays that three beep error sound with solid red light means suction issues. Not battery. They are either providing false info on and with their products or they are aware of the defect and are blaming the battery. I sent everything I could, pictures and videos but to no avail. They do not stand behind their products.

On January 30, 2021, I placed an order on Eufy's website. I purchased Eufy Robovac 30C using a promotion that was running at the time and was to expire on January 31, 2021. With this promotion, I ended up paying $180.00 including all taxes and fees. I made a payment with PayPal, which I use on a regular basis when I don't want to share my payment information. Anyway, I received an email confirmation for the order and relaxed knowing my vacuum will be delivered in a few days. On February 2, 2020, 4 days after placing the order, I realized that I didn't receive any emails notifying me if my order was shipped at all. And per the website, they provide free FAST shipping. So I logged in to my eufy account and found out that my order was voided! Never was I notified about this! I immediately called Eufy support and spoke with a rep who said she can't find my order and advised me to send an email... Okaaay. I did so. I received a response only the next day, advising that their system voided the order and they don't know why, but they will send the case to their manager for further investigation. At that point it was Feb 3rd. I don't understand why this company takes 24 hours to respond to every new message or update. So I sent a message asking them to expedite this basically I had already lost 5 days at that point (since the day of order). They took 24 hours to respond that yeah sorry that your order was cancelled by our system, go ahead and place another order... Are you kidding me? I was waiting for 3 days for this? You think I didn't know I could place an order? I responded that there was a promotion that's no longer available and I wanted to be granted the same price since it was eufys system that cancelled it. It wouldnt hurt for them to offer me something for the inconvenience since it was going on to a week of my time being wasted and nothing done. 24 hours later eufy responded that they can't provide a promo or anything and I would have to pay full price first, and they would refund me to make it $180. Oh hell no! I'm moving every penny I have right now is allocated for something else. Eufy doesn't know my circumstances and my situation to be just telling me to go ahead and pay full price first then message them then wait for a refund in the amount of the promo to be processed. You created this problem you should take responsibility and fix it! You're the one who voided the order, you're the one who never notified me, you're the one who wasted over a week now because you take 24 hours to respond to a new reply. It's ridiculous! Never once they attempted to fix my issue, to offer me something for this extreme inconvenience and trouble! And they call themselves good customer service? They're a joke! I'm not paying full price, I don't have money luring down on me from the sky, my check is fully allocated to all my moving expenses and I can't pay full price. I demand that they fix this issue on their end, provide me with the price I originally paid and also compensate me for all this inconvenience and unprofessional and uncaring so called customer service!