Andersen Windows & Doors
Reviews and Complaints

I had a sales rep from the local Andersen Window come out to answer several questions I had, and give a quote for casement window replacements. Well, two sales reps came to my home with a double-hung "salesman sample"...not the casement sample as I had specifically requested. I asked why didn't they bring the casement sample. Their reply was, "Well, there's really no difference between the two windows!" Yes, they actually said this. I guess these two clowns must of thought I would buy their dog & pony show. These bozos were immediately shown the door. With all the hype of "best in the business" windows, why Andersen would hire these two losers is beyond me.

We ordered and received replacement window sashes from Anderson, via Home Depot. Upon receipt we were surprised and dismayed to find they lacked necessary hardware (screws, lift cups) and we had to order this separately. This process was started in Sept. We have now been told that Andersen does not have the hardware in stock (for their own windows!), and so there will be indefinite further delay. We called Andersen and spoke with Customer Service rep, Dave. His whole attitude was arrogant, he really could not have cared less. We will never, ever deal with an Andersen product again. We have just bought an 18th century second home in CT that will need all windows replaced, THEY WILL NOT BE ANDERSEN.

Did not follow through with guarantee and installation of defective glass in casement windows. One of their district managers told the local Anderson rep to take our new glass sashes out of the warehouse and just drop them off where ever they could at our house without even providing for them to be put in. This company is a joke. We even visited their plant and they were all kisses and hugs, then after you buy the windows they change. Why would a multi/million $ company supposedly with the #1 window in the country treat customers so badly? Feel free the email me and I will tell you the entire story. J & J Naef

This is true, the sales people will tell you that you have customer satisfaction guaranty but will not provide the terms of that guaranty because its "private". They also claim to record phone conversations to decide who makes mistakes in ordering but will not allow you to hear them if there is a mistake.

The Andersen Window company has always sold everything seperately, since 1904. The Home Depot Associate should have told you that everything Andersen Window sells come seperate, before HD reordered the sashes. This is whats called as not qualifing the customer, and having no knowledge of the products they sell. Don't blame Andersen Windows for HD Associate short comings. I have sold Andersen Windows through several lumber yards since 1990, and the #1 rule is, Andersen Sells everything seperate, leaving the customer the choice to choose what style of hardware or what color of hardware they want to match their home. Your complaint is petty and most wood window companies don't include hardware on reordered sashes. Plus, the Andersen Sashes were bored for you, taking out the guess work of where the hardware needs to go.

Is it true that they made the top of the line windows and the most expensive too?

I have used Andersen Flooring in my home and in my parents home and have had nothing but a wonderful experience!
We also, 2 years later, had tile installed in our Master bath which again, was WONDERFUL. They answered all our questions and meet us where we needed to be in our budget. Would highly recommend!

Roland Tabor
Haslet, Texas

I live in Iowa and the right hand corner of all of my 400 series windows are rotting. If there is a class action suit please let me know who to contact.

-Vince E.

I live in Northern Virginia and bought a house built in 1986 that has two (6 feet tall) Andersen sliding patio windows. The weatherstripping running vertical along the jambs in both of them (three pieces) is worn so I wanted to replace them. That is, three pieces of vinyl adhesive strips for each window. I started this back in July and after multiple phone calls over a period of three months, trying to provide them with all required part identification numbers, dimensions, etc., here we are in November and I still don't have the parts. Their parts people have no clue of their product parts lists. And they toss you around on the phone to others who know even less.

Andersen lost the information given them in August and it was given to them again in Sept. I was charged $570 for six pieces of vinyl strips that I would have guessed cost no more than $10-20 to manufacture. When they arrived, two pieces were not even my order or for my windows. The remainder were defective and were cut too short despite me providing them with the exact lengths needed. Those were returned. Even though I paid for parts that don't apply to my door, they would not issue me a credit for those items. I was charged for them anyway for their mistake. I wrote two letters to the President and CEO of Andersen and sent a copy to their Customer Relations Manager. They completely ignored my letters. I'm still waiting for a response to my letters of complaint. They have no ethics when it comes to pricing of spare parts and appear to have no quality control and the worst product support I've ever encountered.

Like any large corporation I figured the upper management was not aware of what's going on in the trenches but they didn't make any attempt at all to investigate this and just swept it under the rug.

They don't seem to have anyone in the customer service department that knows anything about the products or how to treat a customer. I feel I've been ripped off with excessive price gouging. I could have replaced one whole window set with a new one for the cost of these vinyl strips. I'll never buy an Andersen product and would encourage anyone thinking about it to look for a more reputable supplier. Anyone contemplating having Andersen products in their home should think twice about what's coming down the road when they need service or parts.

Me? I'll never use them again or recommend them to anyone.

Has anyone at all had good results in trying to hold Andersen to their Warranty? I have 2 Frenchwood Gliders with same defect leak of bottom panel separating from glass. They admit the defect. They also admit their are not honoring the warranty because too many of the doors have the defect. Hmm, where to do go next with this ?

I am president of a condo development in Michigan with 184 units, built in the late 80's to 90's. All units have Andersen windows. Our Association has replaced glass that has imploded and repaired ones with negative air space and glass touching in the center at a cost $57-$128 per frame. At the rate of 5-15 per month for years. To the person who commented that it is $10 per window as they defend Andersen windows can you please put me in touch with a contractor who can do the work for $10. To the Law firm please contact me to be involved in any class action suit because we should be able to go through our records and supply you with lots of data regarding the endless problems we have had.

I too suffered rotted inside wood sash in vinyl clad double hung Anderson windows manufactured 12/97. 19 of my 44 Anderson windows have rotten wood sashes. Anderson representative says sashes warranty only 10 years and glass for 20 years even though when sold to me it was lifetime warranty...never buy Anderson windows again!

I am ALL DONE with Andersen. In the mid-1990s we replaced all the windows in our house with Andersen and we were happy. In 1999, we built a new house and put in all Andersen windows -- sold that house last year, we were happy with the windows. I had been told that Andersen quality is NOT what is used to be -- but when we started a remodel in the house we move to this year, we ordered Andersen windows including a $3K+ 3-panel patio door. VERY unhappy. After the installation, I thought the grain in the interior wood looked "off" -- but hoped that it would look better when stained/finished. This past week, our woodwork guy (who learned the trade from his great-grandfather, grandfather, father -- he's 4th generation) started staining, agreed the grain looked off -- and really, it looks worse even worse now. Just poor-quality wood that should have been used to make pallets, not my high-quality expensive patio door that is supposed to be a focal point of my remodeling project. I was shuffled around their customer support -- the first person I talked to said they would work to get me the "quality you expect from Andersen" -- but today I was told to jump in a lake, it's just a "variation in the wood grain" -- too bad, so sad. The doors & windows have not even been trimmed out -- brand new! -- and look like they are weathered and water-stained. I will NEVER EVER buy or recommend Andersen again, and will tell everybody I know.

Hello,
This above-described post is just informative and is all about Andersen windows..These windows are quite perfect for any House. Nice post. Thank you too much...

11:07 PM

I bought Andersen windows in 1985-86. First replaced my living room window. It is the hole front of my living room, no problems. Next bedroom windows in 1986. One of the windows in my bedroom, the vinyl bubbled up after about six months. Andersen replaced but did not pay for labor. My installer did not charged me. Then in 1999 I had a kitchen built on. A sliding patio door put in. Big mistake. First the vinyl on the sliding side started peeling. They replaced it. Then the stationary one was replaced. Okay. Last winter the doors started leaking. Not for rain but when the wind blows you freeze sitting in front of it. I called Andersen talked to Gene. I told him my story and he in common words, oh well sorry about your luck. He did sent me weather stripping. The ones that goes between the doors. Okay. So here I sit with the door leaking, and I am freezing typing this gripe when nothing is going to be done. Oh, I forgot Gene did send me, without cost the weather stripping and some touch up paint. So I called him today left him a not so nice voice mail and now I am still cold but feeling better. I will have this crapy door replaced with some other brand and bad mouth Andersen. Will never buy or recommend Andersen windows. I had been told the were not as good ad they used to be and those people were right. Pam Watson

I recently attempted to get warranty service on my Andersen windows which were installed in my newly constructed house only seven years ago. Since the first winter, the windows have leaked air which caused terrible moisture build up which led to mold growth. My builder said that this would eventually go away as the house ages, well its only gotten worse! When I contacted Andersen, they told me that my windows were still under warranty, but the problem I have is not their issue, I have too much humidity in the house! I run a dehumidifier, so I know that it is not the problem. I just want to warn everyone who is considering new construction, to avoid choosing Andersen windows as they will not honor their warranty on their inferior windows! Buyer beware.

I have a Garden Window that I had installed in 2000. I have had condensation problems with it ever since. I just found out last week that the sill has rotted, due to the condensation. I contacted Silverline windows ( a division of Anderson) right here in Lansing, IL. They said that it is not the fault of the manufacturer. I say that; "If the window had the proper insulation between the glass, then there would not have been any condensation." The cold came through both panes into the inside causing a warm and cold air to clash which results in condensation. I have a limited Lifetime warranty. I guess it exceeds their limit.
So, I guess I will have to either have the window replaced with a standard window or have this one repaired and suffer the condensation problem longer.

I have installed Andersen widows over 10 years ago. Although I do not have any issues with their single windows, I have frame issues on their factory joined multi window units. These are 200 series vynle clad windows. Corner of frames cracks and rain gets in. I have let them know about the issues multiple times, before my 10 year warrenty run out, but could never get them to accept responsibility. I am looking to take them to court. Anyone else having such issues? Any suggestions on law firm?

12/23/2022 @0908 in the morning.

I went to open the door to let my dog out but the door is frozen shut. Noticed the ice buildup on the inside of the patio doors . It looks like the doors are not sealed very tight. The doors were just installed last summer.

Double -Hung window installed in July of last year is stuck in an open position as of today 12.20.2022. Called Tempe and they cannot do anything until January 17th of next year. This is winter and the window is accessible from the street, making my home vulnerable to unforced entry

I will start with communications is everything in our world today. If product was perfect which its not, Customer service is dead on arrival. How can you talk to one with poor English skills. People that appear to care less about your door with there less then satisfactory customer service. Im still waiting on a call back from supervisor.

On July 5 I ordered a lock for my Anderson patio door, it did not work

Called for return and was told to mail it and they will charge 20 percent restocking fee.

I already have spend over 40,000 in doors and windows this year with this company and now I see their integrity

Our house was built in 1996. I always thought that Anderson and Pella windows are the best windows on the market, but apparently that is not the case.

This door has 2 closures and requires considerable effort to open and maintain. Why do these closures have so much resistance? What modifications or changes can be offered? I consider this to be an engineering problem and needs to be addressed. The door was purchased in August 2018 from HD.

Many of my Anderson windows, only 16 years old, are rotting at the bottom sashes.

Being a Realtor, I've shown homes with windows 100 years old that are still in better shape!

I'm was told the bottom window wood sashes cannot be replaced, that I would need all new windows.

I shouldn't be buying new windows after only 16 years.

Some of my Anderson double-hung windows have rotten wood in the exterior vinyl-clad sills. I plan to pull out as much rotten muck as I can. Then I'll cram as much plumbers putty in the "tube" as possible, leaving about a 1/2" gap at the ends. Finally, I'll seal the ends with Bondo. Comments, please.

Many of my Andersen 200/400 doubled hung windows rotting on bottom window sash.

I've noticed that the last few years my Andersen windows have been rotting on the bottom window sashes some from the inside and most from the outside.

There should be no reason these windows are rotting after only 14 years of use with regular yearly care.

I agree, they are worthless. Min open on their own or will not close.