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Good morning Anantara Palm Jumeirah
I’m writing regarding the unpleasant incident of last night, where we were forced to move because of a massive water loss coming from the roof. The same thing happened in April 2021, when me and my husband had to change room afterwards a real waterfall coming from the bathroom ceiling.
The conditions of the structure, only 8 years after our purchase, are really worrying, and enlighten the incapacity of the management of the “5 star” complex.
Let me tell you that the behavior of the “gold manager” during last night’s incident highlights a total lack of attention towards the client. We’ve been proposed to move (in pajama) from north to south residence, in a room on the second floor. This is unacceptable and shows how the owners with a sharing contract are treated like “pariah”. Every time we use the available days in the contract, you reserve for us low-floor rooms without a decent view, facing Al Jarab and with a lot of noise coming from the street. The apartments are really deteriorated and kept in a very bad condition, therefore I’m not surprised that Anantara Palm has the worst valuation in Dubai compared to the other Resort of the same category. Who spends a thousand euros each night for a decaying apartment? It doesn’t surprise me that even the secondary market is filled with residence apartments for sale.
The only thing that holds me back from writing a bad review about the conditions of the building and your bad behavior on the occasion of the accident is that, being and Owner, I have a direct interest.
I’d like to add that I bought a “full equipped” apartment and, as of today, the only things it has equipped are: a pan, 4 glasses and 4 plates, which makes it impossible to have lunch at home. For your convenience i’ll give the list of the original equipment, attached to the purchase agreement, that predicted much more.
Your total incapacity of managing the structure is worrying and penalising not only us Owners, but also the Anantara brand, which everywhere else in the world means quality, class, and high level service. We felt treated like [censored] and seen the valuations on Booking.com we weren’t the only ones.
