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Amtrak  - Attendant

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12:07 pm
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My Companion Gary Sandow and I Sheila Ford were returning to Lakeland Fl from Miami on Friday 15th of April. Gary had purchased a room on car 9212 room 4. As we boarded the train in Miami a woman by the name of Fay Garner introduced herself and explained that she was our attendant for the trip and would be taking care of us. Shorltly after the train departed, she stopped by and took our lunch order and time we wished to be served. We ordered and asked for a 1:30 time. She dropped off our lunch at 2:00 and we never saw her again. As we were approaching Lakeland FL I pushed the call button twice to get information on where we would be exiting the train. She never responded. Another passenger in the same car was also trying to find how to exit when we came to Lakeland. The three of us then walked the length of our car and another trying to find help. Some how we ended up at the luggage compartment. The young lady in front of us yelled for help to get us off, we were told to return to our rooms and the attendant that was in luggage would come to us. Her name was Mrs Garner but not the attendant we has met befor. This second lady came and asked us who was our attendant. The train had now continued on with us still on the train. She brought back Fay Garner who told us she has mistakenly thought we were going to Tamps. They would take us back to Lakeland but it would be an hour and 30 mins. When asked why she did not answer our call she said she was in a meeting. My companion siad he has seen her taking to someone earlier. She said she was sorry. Well I told her I would be filing a complaint and she said if I did I might cost her her job. She obviously wasn't doing her hob to start with. Our tickets clearly stated Lakeland FL not Tampa and never saw her after lunch delivery. All she had was the three of us for that stop, the rooms are more expensive then couch yet we were left and forgotten. If we had not gone searching for our own way off how long would we been stuck on the train. We have plans for additional travel in the future and had hopes of doing more train travel I no longer wish to do so. UNhappy traveler Sheila Ford

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