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2.8 160 Reviews

Amerisave Mortgage Complaints Summary

53 Resolved
88 Unresolved
Our verdict: Engaging with Amerisave Mortgage, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Amerisave Mortgage reviews & complaints 160

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Newest Amerisave Mortgage reviews & complaints

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6:55 pm EST
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Amerisave Mortgage ReFinance

Called and Spoke to Darius Davis in November, I wanted to Re-Finance my mortgage. It was difficult to pre-qualify, after adding my partner to the application I was told that we were good to go. Spent about an hour with Darius providing him all our info, and then paying the upfront $500 application fee. Things went fast got several emails to upload the documents required. Employment verifications and all that stuff. Got the appraisal completed and in. Got the initial disclosure that had PMI on there because the appraisal came back little low, but that wad ok. Keep in mind all this wad electronic no direct speaking with Darius. Most emails from him were automatic replies, and when I sent an email two months later because hadnt heard anything and I was getting concerned all I got was another automatic email to upload even more employment verification. I recieved the closing disclosure and signed them. Great we are closing. then a month later on February first I get a dry non concerning email that I had been declined. I looked at the decline letter and it stated I wad declined because of our income was not sufficient. Granted we were furloughed for a timme during corona virus, but our wages were not effective, and at the time of the initial application we were both fully employed and making enough to get the loan according to Darius, and the Closing disclosure. Everything seemed like we were good to go until I got the generic email. Darius has not picked up the phone to say Sir, I am sorry this did not work out. Here is what we can do? or not do? WOW no customer service at all. I at least would had thought communication would have been constant and great for $500 that I will probably never get back. Thanks Darius for telling me this would be speedy. and for keeping in touch...

Desired outcome: Refund of Cost minus appraisal

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2:52 pm EST

Amerisave Mortgage Refinance

Misleading information, horrible customer service, unethical behavior I started the refinancing process with Amerisave on 12/30/20. My Loan Originator was David Siebert. On 12/31/20 I paid a $500 application fee to start the process. Since that day, I had spoken to David 1 time in the whole process. It was in the first 3 days of applying. I have heard nothing from him since. I have made multiple phone calls, with Voicemails, and emails sent to him on 1/6/21 and 1/12/21 asking to please help and if there is someone else I need to direct the emails and calls, to please let me know. All of this correspondence was in need of guidance regarding information requested of me that didn't pertain to me (ex. being requested to upload 1099's after giving them tax returns for 3 years and W2's, which match the tax returns, and I have never received any sort of 1099 in my career. Also to upload bank documents for an account with a $583.85 balance, but they didn't provide this account number and I had no account that matched this balance-so unsure what in the world I was supposed to do). After no response from him, after countless attempts, I called Amerisave's main number. I spoke with customer service and explained my displeasure with David's customer service and I needed guidance on what to do, because these tasks were requested of me and wouldn't be removed in the system, but I had no information to provide regarding their request (I was thinking maybe they were getting my account crossed with someone else). Within 5 minutes of ending the phone call, I received an email that my username and password to my Amerisave account was changed (SHADY). I called back and let them know I didn't do this and I would like a manager to call me. That evening Steve Wirtanen called me, stating he was the GM. I explained my situation. He apologized on behalf of David and reset my account to login. He let me know David was on maternity leave the last 2 weeks with his wife and the gentleman covering for David resigned, so the ball got dropped. Interesting because David was still signing off documents that were uploaded, never had an out of office reply, or Voice recording stating he was out of the office. Also interesting because if he was on maternity leave the last 2 weeks, I wouldn't have initially been able to speak with him and there was no mention from him that he would be "unavailable" moving forward. My mortgage was approved on 1/21/21 and closing disclosure signed that day. Closing was set for yesterday 1/29/21, then on 1/27/21 I was notified by Aaron Smith the loan processor that they didn't get the disclosure sent to my husbands email to sign (as someone not on the loan, but the deed), so they asked that he upload and sign immediately. Also that we would have to wait 3 days from the acknowledgment. They received his signature within 30 mins. So closing was then set for 1/30/21 (today) at 9:30am. Last night at 8:00pm the closing office Mark (third party) called and let me know he was notified earlier in the day, but just seeing the email that closing was moved to 2/5/21. He said the note stated this was due to Solidifi the title Company. I called Solidifi last night and thank goodness they were open until 9pm eastern time. They informed me they were ready to close and received notification that I was the reason for the change of date. Right away I sent Steve the GM of Amerisave an email along with Aaron to ask what in the world is going on and to request a refund of the $500. I have no trust in them as a company. I also changed my schedule twice already. I am in healthcare and its hard to change my schedule once, let alone twice, and now even though I still haven't heard from Amerisave about the change in date, a third time. I do have all email correspondence, and any other documentation pertaining to what is being mentioned in this post if I need to provide. There is more information regarding the whole process I would like to add, but will wait. I would like my $500 back to cover a small portion of my losses.

Desired outcome: $500 refund of application fee

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12:29 pm EST

Amerisave Mortgage Refinance

I applied for a mortgage refinance online on Dec 18, 2000. I was called the next day by a representative who, after asking if he could pull a credit report said "I was top-shelf" (800 FICO, only required a 60% LTV and had good income). We agreed upon a 2.5% interest rate for a 30 year loan with 1/2 point. He wanted to "float" the interest rate "in case it were to come down further."

He then asked for a $500 deposit to begin processing. Once received, I was repeatedly asked to submit, and resubmit, income documentation as many as 3 times by various employees of Amerisave.

Meanwhile, there was no communication from the Mortgage Originator, or his processor, for several weeks, even though I tried leaving numerous phone and email messages.

I finally received a Closing Disclosure which stated "THIS IS NOT A LOAN APPROVAL..."

Then, nothing again, until I threatened to file a negative review on the company's services. Suddenly, I was told the loan was approved, and sent another Closing Disclosure, but this one had raised the amount of the loan by $1500, required me to bring $1500 to the closing table, and was CHARGING POINTS OF 1.75%, NOT THE.50% I HAD ORIGINALLY AGREED TO.

When I protested, and said I didn't think that was legal, and communication has again ceased.

Desired outcome: Refund of my $500.00 deposit, I was a victim of a "Bait and Switch scam."

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3:42 pm EST

Amerisave Mortgage Refinance

Started this process back in November was told it would take 6 weeks. Was already dealing with another company but since Amerisave told me they could get it done in 6 weeks i went with them. We have had the run around. Constantly asking for more and more paper work. Rude rude customer service. Was initially quoted a mortgage rate of 1500 and now to find out it will be 1700. Was told no money would be needed at closing only money needed was for appraisal which we paid. Then get not one but two wrong closing disclosures that tell us our mortgage will be 400 dollars a month more then we pay now. Now we are being told we will need 3, 000 at closing. This is almost three months after fighting to get anything accomplished. Not one employee at this company can answer phone calls. I want to get my 500 dollars back and never ever deal with this company again.

Desired outcome: return of my 500 doallrs

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2:40 pm EST

Amerisave Mortgage Rate changes and fees

I have been working to refi my personal residence and another home I have.
I was pleased with the rate and was never told until recently that my rate was floating. I had said that I wanted to go forward with these refi and then after quite some time the guy I was working with told me something about floating until the appraisal came in. I was shocked that this was not revealed when we first started and very much disturbed at how he was so cavalier about telling that I am welcome to take my business elsewhere. Now I have lost a lot of time with this process and I cannot believe that my rate could not be locked before an appraisal had he let me know that upfront then I would have not wasted my time. There really was no need of an appraisal for a refi w/o cash out but he gave me that option but again had I known the rate was floating then my refi would be just what we owed on the home.
There is another home that I wanted to refi and it has a va loan on it and I wanted to do a streamline va refi. The home is worth 75-100k more than the original cost and he said I did not need an appraisal on this one so that should not have been floating as both rates I was happy with and now I have lost a lot of time to go with someone new.

Desired outcome: honor the rates presented or better and no more in closing expenses than what is on my quotes that i have received just in the last few days.

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1:21 pm EST

Amerisave Mortgage Refinancing

I contacted a processor named Jose and he neglected to return phone call emails, after I submitted the application, on 10/2020 I continued to call and email asking if anything else was needed never got a response. In my opinion they hindered my ability to refinance my loan, they pulled my credit, which my score is over 830. After repeated attempts calling the company I just received notification my application was turn down for lack of documentation, whatever else was needed was not conveyed to me, my property is worth 600k I was looking to Refi the remaining balance under 300k.

Desired outcome: An apology would be a good start!

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2:57 pm EST

Amerisave Mortgage Refi

I was denied a refi with amerisave, I paid 500 dollars for initial review that was either rolled into final transaction or would be refunded to me. Denial was at the end of november. I have made several calls, emails, attempts to contact customer service and still no refund. Loan number initially was [protected] and then re assigned number [protected], agent that was my contact : abe shlebah, contact number [protected]

Desired outcome: refund of 500 dollars

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4:45 pm EST
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Amerisave Mortgage Refinance

I started the refi process on 9/2/20/ I was told 30-45 days to close. I still have not closed on this loan. I have given everything asked for multiple times. I get no answer from my loan processor . I have called and sent emails multiple times. The last I heard was that someone needed to clear one item. THATS WAS 3 WEEKS AGO!. I cannot believe how long this is taking. It should have been cut and dry. Also they pulled my credit report multiple times causing my score to decrease; I am beyond pissed at this point! I email and call constantly with to no avail! I'm supposed to be saving money and I'm losing money ! I hope someone see's this and gets my loan closed now!

Desired outcome: close the loan this week!

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11:07 am EST
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Amerisave Mortgage Refinance

Similar experience to other reviews though am still hoping that I can work with them on a 2nd attempt. Basically excellent credit, quick turn-around on paperwork, then a massive wait of 3 months and loan never closed- though my choice. Initial terms included credits that covered most of the loan costs. Then processing delays, more paperwork and the final result was: charged a $500 fee upfront which almost starts to feel like theft; multiple credit pulls and payoff statements at $30 each; The revised terms & conditions came in DOUBLE of what they initially quoted. They claimed the fmac point change in Oct 2020 and something about the lock had raised costs, but this was at the end as the big surprise for the loan. I has asked multiple times about some of the changes during the process and only got fluff answers- it will work out, wait for the final paperwork, etc... Very very frustrating experience, no refinance, and customer bears the cost of their delays.

Desired outcome: Refund $500 fee + payoff statements, AND/OR Complete a new loan that actually can close with stated terms.

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10:58 am EST

Amerisave Mortgage Refinance

Via e-mail
To whom it may concern:
December 21, 2020

On October 20th I contacted Courtland Patterson with Amerisave about a refinance on our home. I explained to him that we were going to install a pool and wanted to refinance the house and use the additional funds to pay for the pool. Patterson said no problem that comps indicated our home far exceeded the finance amount requested. At his request we lifted our freeze at the 3 credit bureaus so he could run our credit, he immediately said we were qualified, our credit score was over 800. We filled out the application and within 24 hours I had all the documentation that Amersave requested on the portal. Several days later Patterson said that we were approved and that all documentation was in. There was 4 requests for documents that do not exist and Patterson said not to worry he would take care of removing those request. He assured me that closing would be very quick, less than 30 days from the application date. I continued to get request or computer generated letters from him for the documents he was going to take off the portal. Finally I produced statements for each requested document that the document did not exist and down loaded them to the portal to satisfy the request.
After 30 days I began to request a estimated closing date via e-mail and did not get a response. After several e-mail requests I began trying to call him and after the third try he called me back. He assured me everything was approved, all documentation was there and that we should close any day now. I still did not get a date and began asking again, he finally said we would close on December 12 which was considerably after the 30 days. I asked for verification via e-mail on the closing date since it was a Saturday with no response. I then called again it took several calls and he re assured me we would close on 12/12. 12/12/ came an went no word from him at all. I then began getting requests for this same documents again only this time signed. On 12/14 I received an e-mail from Rich Martin said that he was my dedicated Home Loan Expert and that he would create a great mortgage experience. This was my only communication with him. On the same day I received an e-mail from Tony Ojoh stating he would be my loan processor. He has been very responsive. Ojoh set up a closing date for 12/20, and that funding would happen on 12/24, later it was changed to funding on 12/30. ON 12/18 I reached out to Ojoh about a closing time and he said he was sorry that it would not close on 12/20 he was waiting for the underwriters and he would get back to me on 12/21.
On 12/12 I created a dis satisfied review and posted it, Amerisave immediately responded that due Covid Ameisave was busy but a manger would contact me to review my concerns, this has not happened to this date.
Given the above it is obvious that Amerisave either does not want my business or they do not have the funds to fund this loan. For me to have to pay interest on two loans for 10 days is unheard of and unacceptable. I have completely lost faith and have no confidence in Amerisave, do not want Amerisave holding the lien on my home, and hereby cancel my application and request you refund the $500 process fee charged on 10/20. I have lost my time slot of January for the pool to be installed, lost my price for the pool due to Amerisave. Had Amersave been up front about the delay I may have made other arrangements and have my pool by February.
Regards

Thomas A Auten
[protected]@aol.com

Amerisave Mortgage
Courtland Patterson
Tony Ojoh

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3:13 pm EST
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Amerisave Mortgage Mortgage refinance

I applied for a no cash out mortgage refinance on October 6, 2020 with Isiah Simpson. On November 24, I receive an email from Ashley Goodman stating that my file is complete and was sent to underwriting. It is December 8 and I get a statement of credit denial saying that my application is incomplete. During the entire process, I am told everything is ok. I sent everything that was requested and my credit is excellent. Now I can't get Isiah or Ashley to return any calls or emails. My file number is [protected]. The outcome that I am seeking is the closing of the loan.

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10:27 am EST
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Amerisave Mortgage Mortgage

Over 5 months for remortgage. Still not complete. Now have been trying to have my appraisal, that I paid for, transferred - this has been over a month. Promised call backs, messages, ect. Nothing. Filing complaint with bbb, and if necessary will get attorney involved.

Worst customer service ever. Try getting thru to management, reception will do everything possible to avoid transferring calls. And when you finally get firm, have audacity to say if i'm rude she will not help. Seriously?

Again loan process started in june. In october i'm still receiving requests for additional information. No accountability, no explanations, nothing.

Changed companies. Now trying to obtain my appraisal. 3 weeks, still not completed, run around, not until I got firm & demanded to speak to management did they transfer me. But not to manager above last one who had been emailing me.

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7:24 pm EST
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Amerisave Mortgage Mortgage

After 5 months my loan still was not closed, and was now being asked for information regarding an 11 year old divorce.

Stopped dealing with them, and found another company.

Have been requesting my appraisal, which I paid, transferred to new company. I've called, emailed, my new loan officer has reached out... No response

cannot get return calls, run around, ect...

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Amerisave Mortgage Inability to contact co denied need for appraisal then after months have gone by they want one.

I applied for a non cash out refinance months ago. I was told that because I had so much equity in my home it wasn't necessary to have an appraisal. I have an on line account which gives instructions of what documents are needed. I told them that I had a new phone and didn't know how to send documents by my phone. They stated that faxing items was sufficient. I submitted all paperwork asked of me. I get text messages nearly every day telling me to log into my account and send the paperwork listed. They had a long list of items for a property in San Jose that I never owned. It is almost impossible to get a hold of staff. I have sent texts over and over again and get no reply. I call and leave voicemails which they don't return. I finally got a hold of someone yesterday and was told that they are working from home and no one checks the fax machine! I was asked by voicemail to pay off my car which I did. I have no other debts. I earned $163, 000 last year. I have excellent credit. I only am asking to refinance $232, 000. My house is worth over $800, 000. I objected to the appraisal but scheduled it. My grandson tested positive for COVID and I had to cancel it because my home is under quarantine for at least two weeks. If I get sick it will be another two weeks at least. I have asked repeatedly how much the appraisal would cost with no reply. I already paid them $500.00 to initiate the refinance. I asked for an appraisal waiver. I asked if the appraiser could come and inspect the outside of my home and look in the windows. My house is in good condition and obviously is worth far more that I am asking to refinance. This process has taken so long its ridiculous. I want to consult another mortgage company. I would either like an appraisal waiver or return of my $500.00. Thank you.

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Terry Lassiter
, US
Dec 02, 2020 4:58 pm EST

December 2, 2020

Started the refinance process in latter August. I have sent over 100 pages of requested documents within a day of request, yet weekly I get request for new documents and information. Now I am getting requests for exact things I have already sent them, some even a week earlier. I do not get any responses from my application originator via email or text. Years of salary and mortgage request should not be an issue... and that is an understatement. Actually beginning to wonder if AmeriSave is legitimate.

Terry Lassiter DDS
Waco Texas

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4:12 pm EST
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Amerisave Mortgage Customer services department only

You have the absolutely worst customer service department I have dealt with in the last 20 years! I did everything I was ask to do with emails to back it up. I was told you had my canceled check and you would withdraw the 150 from my account. I have called and called to be left on hold forever and no supervisor has been available for 2 weeks. All I want to do is pay my bill unlike the thousands that are not. I will be going to social media and tell them how fast and wonderful the people are that process the loan but after that they are screwed! And tell them how no one in this office wants to help there customers.  I want to use the biweekly program I paid 2 months and gave them a vioded check to take out there one time 150.00 processing fee that only this company charges and they said now I need to mail in in with anoth monthes payment or they will try and help me for another 11 fee just pure bs and this is my second mortgage with them but I never had to deal with there customer service dept before

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12:09 pm EST
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Amerisave Mortgage Refi existing home

I have been trying to refi on a house for 4 months. The employees do not contact you ever. If you do speak with someone everything on my part is okay. Next week never comes (17 weeks and we should be closing soon). They are a scam and it's obvious... Do not use them and do not pay for an appraisal because you'll never get a loan or your money back... Scam

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Amerisave Mortgage Refinance - loss of application fee

I was looking to refinance my home, Amerisave had pretty good numbers and was competitive. They charged my credit card and told me it was for the appraisal. The loan estimate was fine and the loan had gone to underwriting, and then surprise, I get a new loan estimate with more disclosures and the price changed drastically. I called the loan processor 4 days in a row and also emailed him each of those days also, with no reply. Finally I started looking for another company to do business with. I did find one, and they told me after I sent them the appraisal that I had paid for through Amerisave, that they couldn't use it untill they received some find of paperwork from Amerisave. I sent them all the information I had for Amerisave, and after a week they informed me that Amerisave was not cooperating and that they couldn't use it. I had to pay again for another appraisal, which I did. I cancelled the loan with Amerisave with e-mails 3 times, got no reply. Then all of a sudden I get an e-mail, telling me why the loan estimate went up, it stated that they were going to pay off my charge cards. This was very upsetting, since I pay the full balance on all my charge cards every month, I haven't paid interest on a charge card for years. I e-mailed them back and told him I never asked you to pay off my cards, since they all have a zero balance when I get the bill, I was told to prove it, I replied that if you don't believe me, then call the various companies yourself. My loan is in underwriting with the new company as I'm writing this, they have already informed me that there shouldn't be any problems.
I e-mailed Amerisave to ask for a refund on the Appraisal fee, their response was that my loan had been denied. I have a 805 credit score, and my wife's is 785, she in employed full time, and I am retired collecting social security and a Teamsters pension. I have dealt with many mortgage companies in the past some good and some not so good, but in my opinion Amerisave is the worst I have seen, and I wouldn't recommend them to anyone, and I believe that they should have their license revoked.

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DoneWithFraud
, US
Jan 21, 2021 3:23 pm EST

We also have had a terrible experience with Amerisave. We finally gave up this week on ever closing with Amerisave. We also paid a $500 application fee in September. We are trying to refi $300K on a home that is valued at $900K. We have no debt other than the mortgage, all cars paid for etc and our credit scores are 790's to low 800's. So its a very low risk for Amerisave. Our experience is that we provided a mountain of documentation up front, then after waiting several weeks, we reach out for status and the next thing we get is requests for more documentation. Some of what they asked for is bordering on ridiculous. My husband had a 10K signature loan from 1998 still open and they wanted the entire HELOC, which was hard to come up with. They also came back in January and asked for my husbands divorce decree from 2008. That request came after we've been at this for 4 months. We have at this point told them we believe Amerisave is a scam company only interested in the $500 app fee with no intention of providing mortgages. We will request but don't expect to get our $500. I intend to complain to the BBB and out state AG.

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Tori2020
, US
Aug 12, 2020 8:14 pm EDT
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I just discovered this complaint board because I was digging on information about Amerisave Mortgage Corp and I have now reported this business to my AG of Washington State. I believe they're a fraudulent company trying to make money from fees and not actually offering the services that they advertise. There are other companies out there just like this one and Lending Tree is advertising these companies so Lending Tree as well is involved in this trickery. Don't use Amerisave to refinance or to buy a home because they're are nothing but scamming con artists. I'm very aware that these people should be shut down and should have their mortgage licenses revoked.

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Amerisave Mortgage Unpaid loan proceeds

My loan funded on 7/14/20, portion of the proceeds were paid. 2 weeks later nearly $37k of the proceeds remains unpaid. Money to be paid to Bank of America to apply to credit cards. No response after several contacts with company, including email and voicemail contacts. Loan processor told me to contact loan originator, who was copied on that email. Also left email and voicemail for originator. Attempted to contact through "My Amerisave", also no response.

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7:41 am EDT
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Amerisave Mortgage Unethical behavior

I went through the application process and had the documents in place to finalize my refinancing my home loan. I was at work and unable to view the documents so I requested the closing costs from the agent. He notified me that the information was in the documents. I again asked for the closing cost information. He told me I was being stubborn and I had everything I needed. I responded that if this was the case then forget the loan. He then called me a spade and told me to do what I wanted. My request was simple and the agents reaction led me to believe that there was something to hide. I am very disappointed in this entire process.

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Amerisave Mortgage Refinance

First, there was a lot of screwing around on their part, Amerisave. Next, I was charged far too much in fees for a VA streamline. They dickered with the numbers so many times, I have no idea what they did in the end. Last, they sold the loan before I had made the first payment, which is common practice, but it is a practice that I am not fond of since they have just walked away with thousands of dollars in fees that should have been nothing. since they should have been getting the interest which is hundreds of thousands at the end of the day. Would not recommend, if you are a Veteran, then find 1st Rate Home Mortgage, they are rated top notch and Veteran owned. I wish I had found them several months ago. I learned an expensive lesson.

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Amerisave Mortgage Customer Reviews Overview

Amerisave Mortgage is a direct mortgage lender that offers a variety of home loan products. They provide options for purchasing and refinancing, including fixed and adjustable-rate mortgages, FHA, VA, and USDA loans. The company also offers mortgage rate quotes and loan pre-approval through their online platform, aiming to streamline the application process for borrowers. Customers can utilize their website to calculate potential payments and connect with loan originators for personalized assistance.

Amerisave Mortgage In-depth Review

In summary, Amerisave Mortgage presents itself as a competitive option in the mortgage industry, offering a variety of loan products and an online-centric application process. While they provide several tools and resources to assist customers, the experience may vary depending on individual circumstances and needs.

Company Overview

Amerisave Mortgage has a strong history and background in the mortgage industry, providing a range of mortgage options to suit different needs. They are licensed and accredited, ensuring that they comply with industry standards and regulations.

Application Process

The online application experience is streamlined for user convenience, with clear guidance on the documentation required. Approval timeframe can vary, but Amerisave strives to process applications efficiently.

Rates and Fees

Interest rates are competitive, and while closing costs and fees are part of the process, Amerisave aims to maintain transparency in their pricing.

Customer Service

Customer service is responsive, with loan officers available to assist borrowers. Customer feedback and testimonials generally reflect satisfaction with the support received.

Loan Options and Terms

Amerisave offers a variety of loan products, allowing for customization of loan terms to fit individual financial situations. Loan limits and qualifications are in line with industry standards.

Online Tools and Resources

Mortgage calculators and educational materials are available to help customers make informed decisions. The mobile app functionality enhances the user experience for customers on the go.

Closing Process

The closing process is designed to be efficient and timely, with coordination between closing agents and post-closing support for any further needs.

Special Programs

Amerisave provides special programs for first-time homebuyers and government-backed loans such as FHA, VA, and USDA. They also offer various refinancing options.

Financial Strength and Stability

The company's market position is solid, with a history of stable performance. Industry ratings and reviews often reflect this financial strength and stability.

Pros and Cons

  1. Advantages: Competitive rates, variety of loan products, online application convenience.
  2. Potential Drawbacks: Experience may vary, and some customers may prefer a more personalized, face-to-face service.

User Experience

Website navigation is user-friendly, and the customer portal features are designed to provide a seamless experience. Accessibility for disabled users is taken into consideration, ensuring a wide range of customers can use their services.

Community Involvement and Social Responsibility

Amerisave engages in charitable activities and adheres to environmental and social policies, reflecting their commitment to social responsibility.

Comparison with Competitors

In the market comparison, Amerisave holds its own, offering a competitive edge through its online tools and customer service.

Final Verdict

Overall, Amerisave Mortgage is a reliable choice for those seeking mortgage options. It is particularly recommended for borrowers who value an efficient online application process and a variety of loan products.

How to file a complaint about Amerisave Mortgage?

**Guide on Filing a Complaint with Amerisave Mortgage on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Amerisave Mortgage in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the problem and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Remember to follow these steps carefully to effectively file a complaint against Amerisave Mortgage on ComplaintsBoard.com.

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Contact Amerisave Mortgage customer service

Phone numbers

+1 (866) 514-7283 +1 (888) 700-4026 More phone numbers

Website

www.amerisave.com

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Use this comments board to leave complaints and reviews about Amerisave Mortgage. Discuss the issues you have had with Amerisave Mortgage and work with their customer service team to find a resolution.