America's Servicing Company — Poor customer service
America's servicing company (Asc) is servicing our first mortgage loan for wells fargo. They are by far the worst organization I have ever had the displeasure of working with. They are incompetent, disorganized and out of touch with reality. They have no ability to work with customers. They could not help us with a modification to our loan, even after 7 attempts. They made mistake after mistake and there is no consistency within the organization. They have several different departments within the company which no one at asc seems to understand. Customers have almost zero chance of speaking with someone who could help with the first phone call and each time I have called, I have been directed and redirected to different departments, personnel and phone numbers. I cannot count the number of times I was given wrong phone numbers, hung up on, told incorrect company policy or incorrect information. It is almost as if this is done purposely to keep from having to make decisions about modifying loans. I agree with others who have suggested that this company should be investigated as deliberately and fraudulenty keeping consumers from working out loan solutions. The worst part of this is that I had no choice as the loan was sold to wells fargo and serviced by asc without my even knowing it, let alone playing a part in the decision. Where is our choice for opting out with these transactions? Now we are stuck, days away from foreclosure and no place to turn but attorneys. We will fight, spending money better spent on house payments, simply because of the incompetence of companies like these. Many people across the country are of the opinion that people who invested in loans they could not afford should just be allowed to fail. What they misunderstand is that there are many more of us in a group that can afford the price of the home's we have purchased, but cannot afford the adjustable rate mortgage's that we were pushed into and never intended on keeping had the housing bubble not burst. We can keep our home if the banks would offer a solution - pretty simple... Fix the rate for good at a low, affordable level. Not hard. Not rocket science. However, we cannot get to a decision maker! Things across the country would be so much better if these companies simply understood this basic principle. Fix the arm's and fix the economy. Wake up, banks and work with your customer's who can afford a modification. Please offer workable modifications and everyone benefits. Continue to provide poor or no service, and you will lose more and more money from unnecessary foreclosure properites and slow the economic recovery.
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