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American Signature Furniture

American Signature Furniture review: Furniture delivery

M
Author of the review
2:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Ordered furniture furniture 11/9/2020 and given 1/26/21 delivery date. We made $500 down payment and were told remaining balance was due upon delivery.Contacted store 1/16/2021 to confirm delivery date and told order was cancelled because order was not paid in full. Management offered no solution aside from refund of $500 or reorder furniture with 2/23/2021 delivery date.

We decided to place order for furniture and only partial delivery of furniture was made and email stating remained would be delivered 3/4/2021. Received another email 2/26/2021 stating furniture would now be delivered 5/21/2021. Checked delivery status 3/12/2021 and now it says delivery date unknown. Called store and am told they can guarantee delivery date now. Spoke to manager and only solution they gave is to charge us another delivery fee to pick up partially delivered furniture for a refund or said indefinitely for remainder of furniture to arrive.

Desired outcome: I would like delivery of remaining furniture ASAP or guaranteed delivery date within 30 days and refund of delivery fees

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American Signature Furniture is ranked 72 among 291 companies in the Furniture Stores category