American Signature Furniturebeautiful stain color

D
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Exactly a year ago, my husband and I purchased many items from the “West Indies Collection” for our new home. It was the most beautiful collection we had seen and trust me, we looked everywhere at everything. The style was absolutely gorgeous and the stain was exactly what we wanted. The warm stain color was most beautiful with the combination of light, medium and dark hues. The stain complimented the visual beauty of the wood grain, as well as, the intricate details of the carvings and ties. There was nothing more beautiful.

Yesterday, my husband and I went down to the store to purchase the Bombay chest along with some other items to add to our collection. Well, needless to say that we were shocked to see that the stain was changed to such a horrible dark color. When did this happen? What possessed them to change the color? It is absolutely horrible. If we were out shopping for furniture now, we would definitely by-pass the “West Indies Collection” because it is so dark. You don’t see anything except a chunk of dark drab wood. You can’t see any of the intricate carvings or ties – nothing. We are extremely upset and disappointed. You would think that the sales person whom we purchased our furniture pieces from last year would have contacted us. Someone should have notified us about the color being discontinued. We would have purchased the pieces we wanted sooner if we had known it was being discontinued. They brag about their customer service, well this isn’t very good customer service. Today everything is computerized and it would have been simple to go back thru their sales of previous customers who purchased items from the ‘West Indies Collection” and send a post card or email a message to inform us of the change. If I was one of their sales people, I would have had the courtesy to contact my customers about the discontinuance – beside I probably would have generated some sales for myself.

American Signature could at least offer their customers a choice of either stain? They should have allowed us (their buying customers) the option to purchase the beautiful warm medium stain that was available a year ago to complete our collection or the horrible dark stain of today. The design didn’t change, so it would easy to offer this option. I can’t believe they changed something so beautiful. Why did they do this? Unbelievable! Are they really selling items from this collection now? We were going to buy other pieces of the collection, but we definitely need the Bombay chest to complete our collection. Can anyone help us to find at least the Bombay chest to match the stain that we have? Maybe one is sitting in a warehouse or clearance section somewhere. Yes, we are extremely upset and very unhappy customers. Are we the only ones or are there others out there?

P.S. We were very pleased with our original purchase last year. We had some issues, but the company came right out and fixed them within days. They sent a very professional service man (not a framer), by the name of Nick Vinciguerra who did excellent work. We were very happy with American Signatures quality, prices and service concerning our purchases of last year.

Responses

  • Ca
    Carol Lanham Sep 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My husband and I purchased the AMerican Signature West Indies dining room table, chairs and china hutch last November. I too had searched for quite awhile before finding this beautiful design. Yesterday, we went back to American SIgnature with every intention of purchasing the entertainment center, coffee and end tables. We were shocked to see that the models on the floor had a very dark stain which would not match our other furniture. Ten months ago, before we made the purchase, my husband asked the sales associate if West Indies would ever be discontinued. "No" was the answer and technically, it was an honest one...technically. Sure they have West Indies, but it does us no good. We waited at the store until we were able to voice our concerns with the operations manager and he said that we were the first to complain. Now, I know that's not true.

    0 Votes
  • De
    Debbie Sep 29, 2008
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    My husband and I also purchased several items from the "West Indies Collection" last year from your Newport News, Va. store. The question about the collection being discontiued was also asked. The same answer was given...that this collection was a top seller and would not be discontiued. They were right...technically We returned today to purchase the other items to complete our bedroom set only to discover the collection we had originally purchased no longer came in the Warm Chestnut finish. The intricate detail and warmth of the collection is lost with the dark (virtually black) stain available now. The appearance of the new pieces look like those found in a "back yard discount sale".

    0 Votes
  • Be
    Beverly Chism Sep 30, 2008
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    I agree with all the comments. I purchased the Bar with 2 stools and the China cabinet in the warm pecan finish. I also asked the same qustions about future availability etc, and was told as it was one of their top collections no chance.. So I returned recently to purchase the round glass top table and 4 chairs, they have been discontinued and now they only have the horrible dark finish. My dining room is now 3/4 complete along with custom made drapes, rugs, and decor items, but no table and chairs..Does anyone know a store that might have a set available, I'm not byond driving a uhaul to pick it up. This company American Signiture and my store Value City Furniture shoul be ashamed of their buyers and who ever else make these stupid stupid decisions, what about the consumers??? and yes, someone from these store should have contacted those customers whom purchased several pcs of this collection. did they honestly think we just bought a couple of items and that was it??? Someone Please help...

    0 Votes
  • Tg
    TG Oct 03, 2008
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    I too startes to collect these pieces two years ago and my entire decor is based up0n this collection, we have the china cupboard, end table, sofa table and coffee table. WHAT A SHOCK!! All is gone and believe me I have looked and called everywhere, it is hard to believe because this collection was so large, you could have furnished every room in your house with it if you wanted to. Such a shame.

    0 Votes
  • Ka
    karen patena Oct 13, 2008
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    We purchased a dining set from the West Indies Collection last year after years of searching. We were
    so excited about buying other pieces since our home decor is Carribbean. We just bought a big screen
    tv for the living room & went to Value City Furniture to purchase the 60" tv cart & saw the very dark
    pieces. We were shocked to learn they discontinued the lighter collection a couple of months ago. Why
    didn't they notify us, they sold everything off the floor & we could have gotten our pieces knowing
    it was going to be discontinued. We had no idea a year ago, this would be gone. They told us this
    was one of the best selling collections, should be around a long time. We have no desire to buy that
    dark dark color. We are so disappointed & would have continued buying this collection & by the looks
    of other emails, you would have sold quite a bit of the original stain. If they wanted to change to the
    darker color, that would be fine, but have the original available so we could have matching pieces.
    This is very upsetting.

    0 Votes
  • Ta
    Taralyna Gonzalez Oct 23, 2008
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    My husband and I also purchased a west indies collection and went back this past week to purchase a side table/end table to complete our west inides collection and found out that the color was changed. When we purchased the collection over a year ago we also asked the question if it would ever be discontinued and the sales person informed us that it wouldnt be disconinued b/c it was a top seller and that it was a collection. We are very fustrated and disappointed to find out otherwise b/c we feel we should of been informed in some form to the changes of the west indie furniture. We spent alot of money and they should of had the courtesy to inform prior customers of the changes to see if we needed to add an additions to our previous purchased west indies collection. I will no longer deal with American sSigniture untill the situation is ever rectified.

    1 Votes
  • Va
    Vanita Nov 01, 2008
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    I am also in the same predicament. I am in the Maryland area and was told that the collection and stain was a best seller and would not be discontinued. This was about 1 year ago. I started purchasing the collection and went back to get more only to find that the stain was discontinued. I ended up selecting another bedroom set but still have the unfinished collection of the west indies. Maybe the company will change their minds and offer both stains. I hope so.

    0 Votes
  • Lk
    lk1007 Nov 11, 2008

    To the woman who feels American Signature should have called her if they were discontinuing the set she purchased: that is absolutely absured! I've been a manager in sales before, which apparently you never have. If you purchased furniture and at that time didn't purchase the entire set you wanted, it would be your sole responsibility to check in with either the store or easier yet their website periodically. Many items in all different stores get discontiued or updated each year. Change is inevitable. Do you realize how long it would take, how many hours wasted, how much payroll wasted to call each and every customer each time something on the floor were to change?
    As for the other comments, I do agree that you should have an option for color but AS probably has good reason and apparently high demand on the color switch!

    0 Votes
  • Ca
    Cariann Nov 14, 2008
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    I too was purchasing the West Indies collection, I have the bed ( the canopy not the sleigh) and bombay chest, I recently went back to purchase the dresser and mirror but found the collection had been changed. I was so dissapointed I already had over 2k in the set and now I can't get the other pieces. I'm in the process of building a new house so I guess I'll just have to find a new set and put the West Indies collection in the spare room. I just don't think I have ever seen such a beautiful set.

    -1 Votes
  • Ta
    Taralyna Gonzalez Nov 15, 2008
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    To the person who decided to critize my complaint. The one that calls himself/heslself a recent/prior sales manager. I spent over $15, 000 - $ 20, 000 in that store within the last 2-3 years and at no time did they inform me of any changes that they would be making. Also, its apparent that you didnt read the other similair complaints b/c apparently i'm not the only one complaining about the West indies Coillection. No wonder youre no longer a sales manager. You obvioulsy dont have any sales ethics. Its apparent, youre out of a job. A job in which you were obviously not good at and thats why youre no longer a sales manager. So please, dont stick your nose where it doesnt belong. The above complaint was directed to American Signature and not someone who apparently works or used to work as a, quote on quote, sales manager.

    -1 Votes
  • Er
    Erica Nov 23, 2008
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    If anyone living in the Northeastern region is interested in selling any pieces of the bedroom set please send me an email. [protected]@sbcglobal.net

    1 Votes
  • Lk
    lk1007 Dec 05, 2008

    "To the woman who feels American Signature should have called her if they were discontinuing the set she purchased: that is absolutely absured! "

    I read the other complaints, however you were the only one that felt the store "owed it to you" to call you because they were discontinuing the set! You're right, I am no longer a "sales" manager because I am General Manager of a business, which by the way is totally irrelivent! You're going to throw out words towards me, someone you don't even know. Just goes to show how ignorant or maybe arrogant you are! Once again, as you've stated in your response: because you spent $20, 000 at a store they must be obligated to your every request. Should they come at you on their hands and knees as well?
    I, too have made several purchases @ American Signature and have never had a problem with any of the sets. Let me repeat that I don't disagree with the people who think the store should offer the other stain it was the comment you made specifically that the store should have called you directly. Are you Mrs. Clinton? Mrs. Bush? Come on grow up!

    1 Votes
  • Th
    Thressa Dec 13, 2008

    I too, purchased the American Signature West Indies dining room round table and chairs about a year and a half ago. I searched for quite awhile before finding this beautiful design. About 2 days before Thanksgiving, I went back to Value City Furniture in Mechanicsburg, PA with every intention of purchasing 2 more chairs. I was shocked to see that the models on the floor had a very dark stain which would not match my dining room set. My sales person checked the computer and it was then I learned that they had discontinued the light colored version of the set. I can not for the life of me see why they would change it. The dark stain is very ugly and I have been told by the sales person that they have not sold any since they changed the stain to the disgusting dark color. It is not even eye catching. I am really disappointed in American Signature. Since they changed the stain, they should have took their customers into consideration and offered both stains .

    I hope AS is reading these complaints and offer the light color stain as well, along with the beautiful ivory colored cushion on the chairs. I just can not believe they discontinued such a beautiful and eyecatching pieces of furniture to such a dark stain. Come on AS treat your customers right and do the right thing.

    -1 Votes
  • Br
    Brenda Dec 23, 2008
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    a verified customer
    Verified customer

    Me and my fiance' purchased the West Indies queen size canopy bed and two night stands two years ago with the intent to buy a dresser at a later date. He went back a week ago to get the dresser as a Christmas gift for me only to find out they have changed the color. The new black color is absolutely nothing compared to the original color. I am not sure why they would of went ahead and changed it. Now we can't get a dresser to match the beautiful bed and night stands we have. We are VERY unhappy!!!

    0 Votes
  • Mi
    michelle Jan 23, 2009

    I was quite appalled by the customers who had the audacity to complain about not being contacted when the " West Indies Collection" finish had been changed. These demands are ludicrous and preposterous. Logically, a store does not know what YOUR specific intentions are when you are furnishing YOUR home. Their only obligation to you is to sell a quality product and have knowledgeable and helpful staff to assist you with your purchase. I can only believe that the emails were written out of discontent. To implement such an impractical task would take a considerable amount of effort and resources. Companies are always trying improve their products and appeal to a broad range of consumers. I agree that because this particular line was desired, a choice of the original finish and the enhanced darker version, should have been offered.

    0 Votes
  • Nt
    n t Feb 28, 2009

    I agree wholeheartedly with your complaint. I, too, purchased some of the bedroom furniture in the beautiful stain that you mention. At the time I even specifically asked the salesperson if they would continue to carry this for a while. He informed me that it would be around for at least another year and most likely longer(this was in January 2008). I went back in July to purchase the Armoire and all they had was that horrible, almost black stained furniture. I asked the salesperson what happened and she said they discontinued the original color a couple months ago and this was all that was available. I asked if there was any in stock anywhere and she said, "No. we have already checked for other customers." Of course, I was very frustrated as I now have only a portion of the furniture that I need to finish my bedroom. If I had known this was going to happen, I would never have purchased any of the pieces. Additionally, salespeople should not mislead customers by giving them false information. Anything for a sale, I guess. My only hope is that they will decide to produce this collection in the original stain.

    1 Votes
  • Ca
    Cathy Mar 03, 2009

    Get over it and move on- Customer Service is to be provided when you are there with the intention on making a purchase and/ or transaction. Once you have left--It's over. Who knows if you are returning to purchase anything. It's not part of their company policy to call you when something is being discontinued. It's your job to contact the store if your interested in more furniture. Society does not cater to you. You work to purchase it- you work to obtain more of what you want or don't buy it; if you don't have all the money to puchase what you want from day 1.

    1 Votes
  • Iw
    I Want My West Indies Back Apr 03, 2009

    I totally agree, I have had the Sleigh bed for over a year. I love it. As soon as I got it, I started to think of other pieces. All I could find was the awful Tobacco Brown. I guess this is to some folks liking but, I much perfer the warm, rich color of the first collection.

    Please bring it back and give your customers the choice. If for no other reason, we want the product and are spending money. In this economy, that should be enough for you to provide what so many of us seem to want.

    -1 Votes
  • Fe
    felecia c. bush Apr 04, 2009

    i too am disappointed with the decision to change the color of the
    west indies collection. i have been in love with that collection since
    2003. i purchased the bedroom collection from value city furn-
    iture while living near charlotte n.c. i had paid it in full in june
    but was needing it to be transported all at once when i moved to
    atlanta. i kept being told that they were out of several pieces and
    this went on until nov. i then requested my money back . i
    received an apology and my full refund in a matter of days. i
    then asked if i were to purchase collection at a later date would there
    be a problem. i was informed that the west indies collection was
    there signature line and i would therefore not have a problem with
    obtaining it at a later date. i do not like the new darker stain and
    therefore i am trying to find pieces on craigslist. i was fortunate
    enough to locate the long dining table with six chairs. i am now
    looking for accessories and the king canape bedroom collection.

    1 Votes
  • Sh
    Shoc369 May 05, 2009

    I AM IN THE SAME PREDICAMENT...BUT...I LOVE the Tobacco (darker) stain color and have the King Bed and the Bombay Chest. That too has now been discontinued and all I can find in the lighter amber color pieces on Craigs List and I don't like the light color at all. I ONLY bought it for the dark rich gorgeous color. So now neither color is available and won't be coming back. UGH! :-(

    0 Votes
  • Tr
    travelhost Aug 17, 2009

    I LOVE THE DARK STAIN AND WOULD LOVE TO HAVE 2 MORE BAR STOOLS IF ANYONE HAS THEM. I NEVER SAW THE LIGHTER STAIN, BUT I AM SURE IT WAS VERY NICE. I have 2 dark bar stools and would like to buy 1 or 2 more. please contact me if you do.

    0 Votes
  • Al
    Alan Tobiason Aug 24, 2009

    Well, I too am a West Indies fan of the lighter color. I have the Complete bedroom w king sliegh bed. Complete Dining Room 6 chairs, Complete Living Room With the large Ent Center Leather Sofa & Love. Do to relocating, all is for Imediate SALE. Brand new condition MINT.
    Sarasota Fl
    [protected]@live.com
    Will not piece out.
    Photos available upon request

    0 Votes
  • Pa
    Patrisha Sep 07, 2009

    Same Predicament with the West Indies collectiion - I have the armoire and dresser, I wanted the 4poster bed King size and another dresser my daugher has the sled bed and needs the dresser in the original stain - if it becomes available, please please American Standard let the public know by all means. Patrisha, Chicago, Illinois

    0 Votes
  • Ar
    arsehole Sep 13, 2009

    My story is much like the rest. I wanted to have the complete West Indies collection for my new second story addition on my families' beach house in Crystal Beach, Ontario, Canada. I live only a few minutes from Buffalo, NY where there are two Value City Furniture stores that carried the W.I. collection. Before I started the addition, the collection went into the clearance section. I bought more pieces than I could store, but not enough to entirely furnish the addition. Exporting to Canada was easy. Now the addition is complete, but I would really like to complete the collection in the lighter colored W.I. furniture. Does anyone remember the pineapple end tables with the round wooden tops? The base was a large pineapple, and had a glass top with a wooden ring the glass rested in. These tables were discontinued before the original lighter color collection was discontinued altogether. If anyone has a pair of these tables for sale, I would love to buy them! Paul in Crystal Beach, Canada.

    1 Votes
  • Pr
    Princess120503 Oct 06, 2009

    I purchased the dining set with china cabinet and also the sofa table in oct 2007 and really fell in love with the beautiful medium/light brown color. I also went back to make an additional purchase of the 60" entertainment center unit, coffee table, end table, a couple of extra chairs to go with my dining set and possibly the bedroom outfit. I was so disappointed to see the color was a crappy coal looking color. The sales person tried to tell me it would look okay with what I have already. I don't think so. I was told that some genius got paid for determining that there is a high demand for this awful looking color of furniture. I also agree that as a courtesy, consumers could have been notified or at least be offered the choice of color the want. It's obvious that the demand is out there for the color and just think of the money to be made. The company should reconsider.

    0 Votes
  • Ma
    maddan Dec 20, 2009

    I also purchased the west indies collection bedroom set and went back to find that ugly color. Now, they have discontinued the entire collection. They should have given customers a choice between the lighter and darker stain!

    0 Votes
  • Kw
    kwslaby Nov 30, 2010

    I have purchased the entire bedroom, and dining room set in the lighter color. I wanted to purchase the livingroom set and entertainment center, but see it was totally discontinued. For those who were looking for the the bedroom set in the lighter color...GOOD NEWS, they brought it back!! but only the bedroom set. Anyone who is wanting to sell the entertainment or the livingroom set, please email me!!

    0 Votes
  • An
    anne digiorgio Dec 12, 2010

    I live in MA and looking to buy the west indies wine bar buffet by american signtature furniture, used would be an option.

    0 Votes
  • Ju
    judy conley Aug 16, 2011

    maybe we were lucky to not purchase a set . we have been trying to purchase the whole dining room set and cannot find it anywhere . we had a beautiful brochere and had been waiting until we had a house to put it in and now well no west indies dining room furniture any where we know . anyone have any ideas how we could get one . we live in northern ky area.

    0 Votes
  • Jf
    jfristoe Mar 04, 2013

    Hi All, I too bought the pecan colored set. We have been very pleased with it, but are moving out of state and would like to start selling the pieces. We bought pretty much the entire set and have the furniture in Ocala, FL. If you are in driving distance and are looking for any pieces, please email me! [protected]@hotmail.com We have the dining set, bedroom (king), living room, dining room, hutches and entertainment center. Thanks so much! Jennifer

    0 Votes
  • Jf
    jfristoe May 04, 2013

    I have the ORIGINAL Pecan Color Pieces for sale! Here in Ocala, FL.

    I have the following pieces, in the original pecan finish, with prices shown: All pieces are in excellent, like condition.

    1. Master Bed with Canopy: $1600
    (2) Night Stands: $800
    Long Dresser with Mirror: $1200
    Tall Dresser: $900
    Total: $4500

    Bedroom pieces to be sold as a set only.

    ----------------------------

    *Corner Curio: $ 600

    *Flat Back Curio: $700

    *Entertainment Center: $1700


    I will sell all my pieces for $7, 000. If you need it shipped, you would have to pre-pay a moving company to come and pack/ship the furniture, as I do not have the means or ability to pack/ship it myself. Location is Ocala, FL.

    Feel free to call with any questions. [protected]
    If you are interested, please let me know which pieces you would like to see pictures of.

    Thank you!
    Jennifer

    0 Votes
  • Sh
    Shaun9859 Jan 30, 2014

    I also have the original finish set available for sale in Baltimore, Md
    1 king bed, step stool and 2 box springs
    2 night stands
    1 long dresser with mirror and jewelry stand

    I am moving and it is too large for new home. I will package and ship
    I am not looking to get rich here just recoup some of my expenses first reasonable offer will be accepted.
    [protected]@gmail.com

    1 Votes
  • Sb
    SB143 Nov 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am selling the original A.S. West Indie bedroom set. It is in amazing condition! king size canopy bed, 2 night stands and long dresser with the jewelry box drawers and large framed mirror attached. All in the original pecan color. If interested email me at humanexperiences.com. I am located in Tampa, but willing to ship if needed. Thanks!

    0 Votes
  • Db
    DB1219 Jan 04, 2017

    @SB143 I also have West Indies king bed and matching pieces. I recently took down the canopy over the bed for a change and thought I received tops to the posts but can't find them anywhere. Now I'm not sure I ever received any tops. Did your set come with them? Thanks.

    0 Votes
  • Ch
    ChristieD Jan 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @DB1219 I'm looking for a nightstand in the pecan finish. Does anyone know of one for sale? I have 3 in my collection and would love another to use as bathroom vanity in a remodel. And my King canopy bed didn't come with top finial if the canopy wasn't used. Would have been an excellent addition to the set to be able to change up the look.

    0 Votes
  • Sb
    SB143 Mar 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Selling ASAP (due to moving) The Original A.S. West Indie bedroom set. It is in amazing condition! King size canopy bed, 2 night stands and long dresser with the jewelry box drawers and large framed mirror attached. All in the original pecan color. If anyone is interested please email me ASAP at [protected]@gmail.com. I am located in Tampa, however willing to work out a shipping plan if needed. Thanks!

    Comments

    0 Votes
  • Sb
    SB143 Mar 16, 2017
    This comment was posted by
    a verified customer
    Verified customer

    From the message above...

    Comments
    Comments
    Comments

    0 Votes
  • Ro
    robertsone Oct 12, 2019

    Looking for American Signature West Indies Pecan finish QUEEN sized canopy bed.

    Anyone have one in respectable condition?

    0 Votes

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