The complaint has been investigated and
resolved to the customer's satisfactionResolved American Mint — terrible service!
resolved to the customer's satisfaction
Upon receiving my order, the box contained the item to which I did not order. I then called customer service and spoke with a very nice lady. I explained what I had received, to where I was informed the proper order would be shipped with a return address label. She then informed me to pack the original order in the same box I had receive and attach the label. I would not be charged return postage.
The second package arrived. Upon opening, I located the return label. Next I located the item that was to be corrected with my proper order. This item was the same which was placed with the first order.
Now for the third time calling American Mint, I spoke with a male personal. This is were I spoke with the Customer Assistant we all dread. Since this transpired with several items, I will just keep this contact short. At the get-go of the call, one could tell it was going to be very difficult. After salutations, he asked me for my account number. I read this number to him three times were he insisted I had the wrong number. This number was the one highlighted and also the one I gave the first contact. His voice was getting very upset. He asked me for other personal information and looked this on his computer. He read back the same number I had given him. Very sarcastically he informed me to use this number and this number only when I call back. I reinterated that this was the number I gave him first. He jumped and added that I was wrong. I could not get another word in as he repeated stated, 'What ever, What ever.'
I stopped at this point and asked him to assist me with my dilemma. Upon explaining what I had received he told me to place the second item inside of the return box with the intial order. I added that the box was sealed with the label attached. The sound and tone of his voice was increasing belligerent. He keep over talking to me like a child. I heard sighs and other sounds one hears in dealing with someone whom is a non believer. His temper keep increasing. There I asked to speak with a supervisor. Within an instant he informed me that she was not available. I then asked to speak with the manage. Again a quick answer stating that no one in the office was higher than the supervisor. He snidley told me that he would connect me to her voice mail. I informed him that I would wait for when the supervisor was available. He voice keep escalating while overtaking repeating this orders to wait for the label and mail the items back. Since I no longer wished to continue talking with him, I closed the conversation.
I wrote a letter and e-mail explaining my experience to this complaint as well as leaving a message the the supervisor, but I have yet to talk to anyone. This experience should not be allowed to happen to anyone. As of this letter, I can not wait to return both of the mixed orders and remove them from my 'favorites list'