I just thought the consumers in the united states that deal with american home shield would like to know the truth about their warranty company. Any one of you that ever had to deal with a water heater issue and thought the contractor was somehow robbing you because you had to come out of pocket for something the warranty company says is covered might be interested in this. American home shield pays contractors a flat fee anywhere from 60. 00 to 140. 00 per call. Period. That is all they pay. They do not pay for any parts whatsoever. So when a contractor comes to your house and you need a water heater that costs 350. 00 and the contractor is getting 125. 00 total for the job it doesnt take a rocket scientist to see that not only is he not making any money he is losing 225. 00. So how can a person hope to survive working for the ahs? They do what they are told to do by ahs. Ahs came up with their patent pass the buck routine, which is to roll the cost down hill, anything you think they are paying for, they pass on to the contractor, anything the contractor is going to lose money on is rolled onto you the consumer. If the contractor doesnt like it, or if they make a big stink about it they are finished. No more calls will be coming their way. When the subject is brought up with their contractor reps. They tell the contractors to do what they have to do to atleast break even on water heaters knowing what they are telling them to do is illegal, and a breech of contract with their customers. These charges are called non - covered charges. Without them the contractors would be broke and out of business in their first month, with ten water heater calls per week they would be finished. This is ahs' standard operating procedure. They had a class action suit filed against them a few years back for denying claims for just about anything, they settled the suit paying the consumer with not money of course but a new and better plan that would guarantee the consumer would have coverage for just about everything. This is actually true. The way they went about covering the costs of this plan is sleazy and dishonest as usual. The contractor says hey wait if youre going to cover everything no matter what and you want us to fix or replace everything you have to give us more money per call. Ahs in their generosity agreed and offered the contractors time and material (This pays them for the parts and for the time spent on the repair) this was a really great thing! It was fair to everyone involved - the consumer got no hassle service, everything was covered, the contractor got paid for his labor and didnt get stuck with paying for parts out of his labor wage. Well this lasted about three months then ahs decided that they would change it so that they paid the contractor 20. 00 more than they're usual fee and he would have to pay for parts, six months after that they dropped it down to they're usual fee. So in the end who eats it again? Certainly not ahs, they dump it into the contractors lap and tell him if he wants to work he'll roll it over onto the consumer period. They are worse than you can imagine. I've been doing warranty work for a long time and they turn my stomach. I refuse to be a party to their practices and therefore don't get much work from them, but thats okay i will tell you also that if you want to get a home warranty policy go to old republic, or fidelty they have much more honest business practices and they are fair to the contractors. If i needed to have a warranty policy i would go with o. R. Because they give us the hardest time about our work which means they care the most about you the consumer. P. S. They got the plug because they deserved it boycott ahs they're ###.
The complaint has been investigated and resolved to the customer’s satisfaction.