The complaint has been investigated and
resolved to the customer's satisfactionResolved American Home Shield — rip off
resolved to the customer's satisfaction
American Home Provided the home warranty on my home I purchased 06/23/09. It is suppose to cover all major mechanical systems.
08/31/09 I came home to 95 degree tempetures inside my home. The next morning I call AHS to use my warranty. I was told by their service rep they contact their contracted companies and their company would contact me within the hour to make a appointment. They gave me the name and number of the company, Tri's heating and air. By the way this a/c company was 80 miles from my home.
5 hours later no call. I had to contact the a/c company and set the appointment. The sheduled me for 12 noon 0n 09/02/09. The next day 12 noon comes around no service, 1pm no service, 2pm no service. I call tri's heating and air. The rep tells me no one is coming to my house because they don't have enough repair men. Don't call me, fax me or email. Just don't come.
I call AHS and the rep contacts another company and gives me their number. I call this company and they come out within the hour to my house. Dave Broussard heating and air, I have nothing but good things to say about them, Excellent. The service tech examines the a/c unit and lets me know its the condensor and the a-coils and they need to be replaced.
30 minutes later I get a call from AHS explaining what it is and they are going to fix it By Friday. The service tech lets me know they will be out friday when the parts come in. An hour later I get a call from the tech letting me know that AHS wants a second opinion. Think about this, they don't trust their own companies they contract with.
I call AHS. They want to send out the same company that didn't show up the first time to get a second opinion. I've talked to three about 5 reps now and they all say its to protect me.
Well today is 09/03/09 at 12 noon and no contact from Tri's Heating and Air. I've called the home office and am trying to contact the President of the company, Dave Crawford. He has some type of Presidents committee to handle complaints. Called at 8 am this morning and have not received a call yet.
The labor day weekend is coming in two days, thurs today, doesn't look like I'll have a/c till next weds or thurs, because monday is a holiday.
My advice is DON'T BUY YOUR WARRANTY WITH AMERICAN HOKME SHIELD.
They don't trust their own service people and don't honor your business.