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American Home Shield Corporation [AHS]

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Customer Service

+1 888 682 1043 (Customer Service)
+1 800 735 4663 (For Real Estate Professionals)
860 Ridge Lake Blvd
Memphis, Tennessee
United States - 38120
General Inquiries
P.O. Box 849, Carroll, IA 51401-9901

Payment Address (Invoice)
P.O. Box 851, Memphis, TN 38101-0851

Payment Address
P.O. Box 2803, Memphis, TN 38101-2803

Complaints & Reviews

avoid ahs at all costs!

American Home Shield of Carroll, Iowa is clearly taking advantage of its customers and avoiding paying claims by having its service agents file false reports.

My AHS coverage came with the purchase of my home. About six months after moving in, the dishwasher stopped working. AHS sent a technician, who spent about five minutes reviewing the unit. He concluded that the initial installation was faulty -- that is, that the unit have been installed with the polarity reversed and without a ground. The result, he claimed, was that the control board had burned out, even though he never removed the top panel to inspect the control board. Moreover, because the unit was improperly installed the warrant coverage would be denied. He advised that it would cost about $300 to replace the control board.

After he left I decided to look over the dishwasher myself. I did remove the bottom and top panels. I found that the unit was properly grounded and I tested the polarity, which was similarly fine. However, when I inspected the control board I found that the adjacent "thermal cutoff" fuse was not functioning. I ordered a new fuse from an online distributor for $7.00. I arrived the next business day and I replaced it in five minutes. The dishwasher resumed functioning perfectly.

The report submitted by AHS's service agent was clearly fraudulent. The intention was to have AHS deny service and then have the service agent take the job of repairing the unit for $300 (and no doubt pocketing the new control board). I called the service agent's company to complain and they seemed genuinely upset by their employee's conduct. However, AHS took the position that their agent's report was their final work and that they would not refund my $55.00 service fee.

I strongly believe that what AHS and their service agents are doing is wrong and illegal. I have sent a demand letter to the AHS legal department and a copy to the California Dept. of Insurance. Avoid these guys at all costs!

  • Be
    Belinda Joyce May 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My problems with AHS are beyond comprehension. I can't believe this unscrupulous company has managed to stay in business. Can someone please send me the AHS legal department address and exactly how to file a complaint with California Dept. of Insurance.

    0 Votes
  • Ji
    Jim Johnson Oct 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I fully agree with this. I have had AHS (American Home Shield) at two different houses. The first time, I had a plumbing leak and they would not cut the drywall open to find it. I have not had an issue (yet) in my current house, but I expect the same trouble if I had to call them again.

    -1 Votes
  • No
    Norman Nailer Nov 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just found out what the "improper installation" scam is all about.

    This is wrong. Same story as everyone else.

    I am so disappointed.

    0 Votes

insurance fraud

Ahs insurance home warranty. Sub: escalation of issue. Reference: work order no.[protected]. Reason for...