American Home Shield Corporation [AHS]
United States - 38120
This is the complaint I just sent to the bbb:
on 06/26/08 ahs sent out pipe down services to my home to repair my water heater and leaking faucet in my master bath tub. The service tech "Rick" looked at the water heater and the faucet and came back with a list of "extra" charges that ahs doesn't cover. He said as soon as I wrote him a check for $675.00 he could get started on the job. In 2000 I had the water heater replaced. I paid the tech the $35.00 house call fee and the water heater was replaced. Rick said I had to bring the water heater up to building code. I understood this and told him I would get back to him. After spending the afternoon doing some research I found that pipe down services was a little pricey on their extra charges. Even if I needed some of these extras, I found these parts and permits for $98.22. This was if I purchased the most expensive parts that Lowes and home depot had to offer. What I found most interesting was that by just looking at the master bath faucet, he determined that the valves had to be replaced. I guess Rick has x-ray vision.
While Rick was in my home, ahs called me to go over the extra charges. I told them I thought that the extra charges were over inflated. I was then referred to the buy out department and they said someone would get back to me in 24 hours. Several days later someone from the buy out department called me and offered me less than $250 to replace the cost of the heater. After checking at Lowes and home depot I knew the cost would be between $239 and $350 and this would not include parts and labour. I was told this was my only option. I then called your customer service department and asked for a different service company to come out to my house. I was refused. They said my only options were to pay $675 to pipe down services to do the work or take the money that the buy out department offered me. I then spoke to the customer service manager who would only tell me his name was “Ed T” and he said the same thing.
I do not want pipe down services in my home again. This man displayed his plumber’s crack proudly each time he bent over. While I was on the phone with ahs he stood by me reading sensitive papers on my desk. I will purchase the parts out of my own pocket to bring the water heater up to building code although I don’t believe half of them are necessary. After speaking with several plumbing companies, I was told that unless the leak was coming from the top of the tank, they would not have to be replaced. I also found out that unless the tech had looked behind the bathroom tile, there is no way he could have known that the valves had to be replaced. Please contact me immediately so that we may resolve this ongoing issue.
AHS was going to have to replace a blown A/C compressor at my house. The tech inspected it, agreed it had just failed under normal operation, and left.
An hour later, we get a call from a rude AHS rep telling us that the repair was denied due to a couple of dented fins on the compressor. This is a large unit with close to 40 square feet of heat exchanger. When the rep contradicted himself about the diagnoses a minute into the call, he cursed and hung up on us.
This company seems to make money on the idea that when something big breaks, you need it repaired. They'll string you along with "we'll get back to you tomorrow", until you get tired of having no heat in the winter, and your pipes burst, or no AC in the summer or your stove catches fire.
So you'll end up paying full retail for the repair and having to go through the aggravation of waiting - and you'll still have spent worthless money for their "coverage".
In December of 2007 I purchased a home in Henderson, Nevada, and paid an additional $600.00 for the home warranty by American Home Shield.
I purchased the so called "INSURANCE" because I was buying an older home. Upon going through the house, I noticed water damage: the roof had leaked during a recent rain, something I did not know was going to happen. I called the realtor I went through to buy the house, and asked about how to file a claim as I had not received anything from American Home Shield. She was shocked to learn they had not sent anything in line of policy information. So she contacted them to have them contact me. No one contacted me. Under my policy, the roof, the electrical, heating, air conditioner, water heater, all major appliances are covered as well as all plumbing issues are covered, or so I thought.
I never heard anything nor did I receive anything, as a result I shelled out $7500.00 to have the roof replaced, a roof that is covered under my policy. So I think all is well and I go to move a few things in and stay there over night. The outlet in the bathroom was hot.. Turns out the electrical/wiring needed to be redone. So once again I called to get the information on the policy, again nothing, so there goes $2500.00 out of my pocket to fix the electrical issues. All this was in January of 2008.
Then the locks jammed. A third call goes to try to get policy and contract information. Once again nothing, so that was yet more money, $700.00 to fix all the locks on house. THEN a plumbing issue came up, I FINALLY got a hold of someone from the American Home Shield. What happened was when I was doing a small load of laundry my mother went to use the bathroom and water backed up into the toilets, bath tubs, and in the laundry room, so I am telling the gal this, and I tell her, I am still in California, being unable to move into the home due to all of these issues and would not be in town until a few days later, and this is the beginning of May! I also inform her that at this time I had STILL not received any sort of policy related information. She sent the plumber out that day, and I received a nasty message on my voice mail from him asking why the ***
did I call for service if I had no plan to be present. I called back and tried to explain that the phone operator from American Home Shield knew that I was not there and I apologized for him being sent out like that. He snapped at me that he would have the receptionist call me back on Monday to schedule an appointment. The lady did call Monday, and was very rude, so I just scheduled for the Thursday coming up. I get to Henderson on Wednesday evening, and wake up early Thursday morning, even though the "TECHNICIAN" was not going to be there until noon. Noon rolls around, no show... so I call around 12:30 and they call the technician and he claims he called my cell phone to say he was running late but in truth, he never called because I used my cell phone to call them. SO I got mad and said why he didn’t leave a message, this is unprofessional on his part. So them I am told he is on his way and he will show in 5-10 minutes. 45 minutes go by, again nothing, so by this time I am furious and I call the plumbing company to cancel the appointment because my time may not be precious to them, but it is to me. So I am outside having a smoke when I call, and they claim the guy was at the end of the street when I called. SO I just blew up. I said really, my house IS at the end of the street and considering I was outdoors when I called and did not see him. I was basically called a liar by the company and they hung up on me.
So I called American Home Shield and basically told them that so far this policy has not paid for itself and that I refuse to deal with a company that treats their clients with so much disrespect. To this day, the middle of June, the plumbing issue has not been fixed, yet I am being charged a $50.00 service fee when their guy did not even show up! And I have been told that unless I PAY the fee, additional fees will be added. Here it is June, and I am just now moving into a home I purchased in December of 2007, and because of American Home Shields failure to provide policy information, I am out over $10, 000.00 on repairs that are covered under the policy I purchased. Look into your options, there are other companies out there that provide the same coverage's for sometimes less money and they are considerably more reliable.
Shaddy contractor was sent out, won't refund the full amount I paid for the warranty even though I...
American Home Shield LIES. My AC compressor blew up on Sunday. The unit is 16 years old - my husband is disabled and undergoing radiation now - we live in Florida and it's hot and humid. They sent a man on Mon. - he had 48 hours to put in just a new motor - not a whole new compressor. We were dying of the heat - knew we needed a whole new complete unit - they refused. We had the serviceman come back and we had to pay the entire amount ($2600.00) - but he had us cool on Tuesday.
AHS is terrible - cancel them if you can.
This company should not exist. it is nothing but a fooling. For small things such as gas leak, which normally cost you 75 dollars a service call, they, you have to pay 50 dollars. for anything more then 100, they require second opinion, which normally concludes with' your problem was inporperly installed'. After you wasted a lot of time on first opinion, second opinion, you still have to pay for total cost yourself. Forget about you big appliance, your heating system or AC, they will not send you a cent cover your repair.
You will be a lot better off without this company. Talk to your neighbors or coworkers or anyone, do not get anywhere close to this company.
I have insured an AC unit with AHS for 15 years, only to have my claim for replacement denied. The AHS rep said that the unit is "dirty, rusty, and has mold growing on it." The unit is an outdoor unit that is 25 years old. It is dirty and it is rusty, but the mold is growing around the pad that the unit is sitting on, not on the unit itself. The coil is leaking not because the unit is dirty, but because the unit is 25 years old and just worn out.
Please post this complaint so that the public will know that the AHS warranty is not worth the paper is written on.
American Home Shield of Carroll, Iowa is clearly taking advantage of its customers and avoiding paying claims by having its service agents file false reports.
My AHS coverage came with the purchase of my home. About six months after moving in, the dishwasher stopped working. AHS sent a technician, who spent about five minutes reviewing the unit. He concluded that the initial installation was faulty -- that is, that the unit have been installed with the polarity reversed and without a ground. The result, he claimed, was that the control board had burned out, even though he never removed the top panel to inspect the control board. Moreover, because the unit was improperly installed the warrant coverage would be denied. He advised that it would cost about $300 to replace the control board.
After he left I decided to look over the dishwasher myself. I did remove the bottom and top panels. I found that the unit was properly grounded and I tested the polarity, which was similarly fine. However, when I inspected the control board I found that the adjacent "thermal cutoff" fuse was not functioning. I ordered a new fuse from an online distributor for $7.00. I arrived the next business day and I replaced it in five minutes. The dishwasher resumed functioning perfectly.
The report submitted by AHS's service agent was clearly fraudulent. The intention was to have AHS deny service and then have the service agent take the job of repairing the unit for $300 (and no doubt pocketing the new control board). I called the service agent's company to complain and they seemed genuinely upset by their employee's conduct. However, AHS took the position that their agent's report was their final work and that they would not refund my $55.00 service fee.
I strongly believe that what AHS and their service agents are doing is wrong and illegal. I have sent a demand letter to the AHS legal department and a copy to the California Dept. of Insurance. Avoid these guys at all costs!
Ahs insurance home warranty. Sub: escalation of issue. Reference: work order no.[protected]. Reason for...