This issue started on 5/28/23 with our 3 1/2 year old LG washer not turning on. We have an AHS service contract so we called them immediately. They assigned a local company here in our town Clarksville, TN to be the contractor. The first visit by their technician happened and the person that showed up to look at the washer took one look at it and said that it needed a new circuit board. No diagnostics were performed and apparently the technician took down an incorrect number and thus ordered the wrong part. When he showed up for the second appointment he broke the original part removing it and did who knows what other kind of damage to the washer getting it out. He then stated that he would take the original part with him to order the correct part. We would not let him take the part and did in fact order AHS to fire that company as I would not let them in my house. All this was discussed at length with an AHS agent over the phone and was assure that all this conversation and the problems we were experiencing with this company would be documented in our account. NOTHING was noted in our account. We absolutely hate being lied to! They eventually did assign us to a different company after several calls. We live in Clarksville, TN and they assigned us to a company in Nashville, TN which is 1 hour and 15 minutes away from Clarksville. We explained to everyone we spoke to that keeping that company would entail making us wait until they had scheduling available for our area which was an additional week of waiting. So as of today we are three weeks out with a washer that still doesn't work. A new technician came today and told us that he would have to order a part and it would be next week before they could come out again. We have been forced to go to the laundromat 3 times since the inception of this problem, costing approx. $30 each time. We are on a fixed income and are both 70 years old. This is not only an inconvenience but physically painful for both of us. My husband has had a full knee replacement in April and I have experienced my own knee problem. We are both in rehab. So you can see the problem. No one has offered any kind of assistance with this money that we really can't spare. This is really poor customer service! We asked to speak with a supervisor and were told that there wasn't one we could speak to. Every time we tried to escalate to a higher power we were told that we could not! A supervisor did eventually call us three days later. Very poor customer service response. It's no mystery why this company is rated a one star. If we are not given a satisfactory response this time, we will be suing this company and we will cancel our contract.
Desired outcome: I want my washer fixed or a new one sent to us ASAP! Our patience is at an end!!