The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Furniture Warehousefinancing

S
This review was posted by
a verified customer
Verified customer

I have no problem with American Furniture's product and especially appreciate Greg, our sales person. What I do have a serious problem with is Well Fargo Financial - American Furniture's business partner. Make one mistake with them and they jack up the percentage to 24%. Not only can you not actually speak to a person at Well Fargo, American Furniture also has no phone number by which to speak to an actual person. It seems that all the money that American Furniture is shipping toward Wells Fargo Financial, they should be able to offer some help to a customer. I won't buy anything else at American Furniture because of this experience. Now, I have to spend time writing letters to all three credit reporting agencies to fix a problem that I originally tried to avoid. I have to wonder if Jake Jabs also has a hand in the Well Fargo pie.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • American Furniture Warehouse [AFW]'s response · Sep 19, 2012

    To speak to someone at American Furniture Warehouse please call AFW customer service and you can speak to a real person at [protected]. Wells Fargo's phone number is [protected].

    American Furniture Warehouse does not set "Bank Terms"...If a customer makes a "mistake" it is between the customer and the loaning bank to reconcile issues; if the loaning bank terms are not met, there isn't much the retail store can do as the retail store is considered a third party...consumers banking information is private and protected. .

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