CB Furniture Stores American Furniture Warehouse [AFW] Complaints #2-21

American Furniture Warehouse [AFW] Reviews and Complaints

American Furniture Warehouse [AFW] review: Mattress

Debra Rey of US

Oct 15, 2026 5:24 pm UTC

Featured review

We purchaseda mattress in 2023 and since then we have had problems and we notified american but they did not take us serious. The mattress sunk in on both sides and we contacted them time after time and we took a five year warranty out also. We ended up going else where to purchase a mattress but if they did us like this then what do they do to other people. They should have replaced our mattress or given our money back but instead we went else where. This should not have taken place and even with the insurance we were not taken serious.

Claimed loss: TOTAL PAID 1058.68STARTED COMPLAINING 2025

Desired outcome: REPLACEMENT WOULD HAVE BEEN THE ANSWER BUT WE WHERE FORCED TO GO ELSEWERE

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American Furniture Warehouse [AFW] Contacts

American Furniture Warehouse [AFW] phone numbers

+1 (800) 992-7997

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Customer Service

+1 (480) 500-4200

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American Furniture Warehouse [AFW] emails

rnaish@afwonline.com

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service@afwonline.com

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American Furniture Warehouse [AFW] address

8820 American Way, Englewood, Colorado, 80112, United States

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Oct 17, 2026