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CB Utility Services American Electric Power Company [AEP] Complaints #2-21
American Electric Power Company [AEP]

American Electric Power Company [AEP] review: Customer service aep ohio

J
Author of the review
12:41 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called and spoke to both a rep and a supervisor. I wanted information of my bill. I wanted to know how to get the best pricing as apparently you no longer offer the budget plan.
They kept telling me to go online to a specific site. I
A. Don't have time
And
B. If this were my Dad, who is 84 years old, he would not be able to do this.
All reps were extremely rude to me. I have worked in customer service before so I know what good service is. This was abysmal service.

Desired outcome: Better customer service and help with my billing.

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  1. American Electric Power Company [AEP] Contacts

  2. American Electric Power Company [AEP] phone numbers
    +1 (614) 716-1000
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    Public Service Company of Oklahoma
    +1 (800) 572-1113
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    Kentucky Power
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  3. American Electric Power Company [AEP] emails
  4. American Electric Power Company [AEP] address
    1 Riverside Plz, Columbus, Ohio, 43215-2355, United States
  5. American Electric Power Company [AEP] social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 05, 2026
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American Electric Power Company [AEP] Category
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