American Eagle Outfitters review: service

Today one of your employees was very rude to me at the cashier station. Her name was Janet. I never had costumer service like that before ! By the time I was ready to check out I went to registery and waited in line for customer in front of me to be done ( no one else was waiting in line in that moment !) In a few minutes to ladies stood in line also And when cashier said I can help the next person all of us went to the counter, and I stepped back a little surprised they wanna go in front of me when I was first but at this moment cashier rudely looked at me and shouted to the other lady don't worry Wendy other cashier will take care of you right there ! She knew the lady, she called her by her first name ! I was very surprised and said to cashier that they were not here when I came to the line and she totally ignored me. ( I wish I could check the store cameras ) Also when I swipped my card she said : very upset, I have to call for approval, I need to see your card. I asked why she needs to do it ? I was worried that my card will get compromised by that. She only answered that your system didn't linked with the bank. So bizarre! It never happened to me before ! I am worried now that it was something wrong with your system and she need it to call the bank ! And what bank ? Mine ? Yours ? Horrible work ethic Janet! Shame on you.