The complaint has been investigated and
resolved to the customer's satisfactionResolved American Eagle Outfitters — very poor and inappropriate service
resolved to the customer's satisfaction
I had ordered two pairs of jeans off American Eagle's website about a week ago. I received the jeans and realized that they were too big for me. Friday, March 6th I went to the American Eagle in the Bridgewater mall to return the jeans and look for a smaller size. After I returned the jeans, my friend and I began to look at some other jeans. My friend noticed that a woman walked up to one of the associates and started laughing while she looked at the size of the jeans that I returned as the associate was folding them to put them away. Right then, all the other associates started laughing and my friend told me to turn around and I saw the few women stare at the pants size and laugh again. I gave them a look and walked out. I did not say anything because I mostly was shocked. I was going to ask to see a manager but I was afraid that all 3 women would go against me and possibly the manager could have been one of the women who were laughing. I have never experianced service such as this at a store before. It was extremely uncalled for and I am going to call the store itself to talk to the manager. I will never go to American Eagle again, and I will definitely tell my friends not to go to the one in Bridgewater again because you will only feel incredibly degraded there like I was.