CB Transportation and Vehicles American Automobile Association [AAA] Complaints #2-21

American Automobile Association [AAA] Reviews and Complaints

American Automobile Association [AAA] review: Towing / roadside assistance

MPF229 of Towson, US

Nov 24, 2023 4:22 pm UTC

On October 23, 2023, I was not able to drive my car while on the NJ Turnpike. Because AAA is not allowed on NJ Turnpike, AAA representative assured that I would be reimbursed for the cost of another tow truck. Instead of towing the car, the tow driver asked if he could just remove the dragging engine cover. Seemed like a most prudent decision.

I submitted the claim and when I hadn’t heard anything, I called to find out that it was DENIED by ALYSSA O’CONNELL – who said it was not a service that AAA provides so wasn’t covered. That makes NO sense, I couldn’t drive my car – I pay $300 for membership so that when I have a car situation, AAA will help. I was told that if they towed my car or if they brought me gas or if they unlocked my car, or if I had lied about what the tow truck driver did, I would have been reimbursed – but because I was honest, I was told that it was not reimbursable. AAA should do right by this member and reimburse the $159.

Claimed loss: $159

Desired outcome: I would like to be reimbursed for the cost of the tow truck that had to come out and help with my car - something that AAA would have done had I not been on the NJ Turnpike!

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American Automobile Association [AAA] Contacts

American Automobile Association [AAA] phone numbers

+1 (800) 222-4357

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Emergency Road Service

+1 (800) 222-8252

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Membership Services

+1 (800) 793-0508

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Financial Services

+1 (866) 222-7871

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Insurance Sales

+1 (800) 222-4242

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Insurance Customer Service

+1 (866) 284-7222

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Motor Club Insurance Company

+1 (800) 222-7448

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Travel Services

+1 (855) 222-7879

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Website Support

+1 (407) 444-4240

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American Automobile Association [AAA] emails

helpdesk@aaa.com

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American Automobile Association [AAA] address

1000 Aaa Dr., Heathrow, Florida, 32746, United States

American Automobile Association [AAA] social media
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