Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Transportation and Vehicles American Automobile Association [AAA] Complaints #262-281
American Automobile Association [AAA]

American Automobile Association [AAA] review: refusal to return calls regarding auto claim.

R
Author of the review
10:47 pm UTC

On 12/16/19 I was involved in a non injury single vehicle private property collision that required my vehicle to be towed to my residence. I contacted AAA and they dispatched a tow truck. The company that responded (NK Towing) towed my vehicle home and placed it in the driveway. Upon leaving my driveway and neighborhood, the tow driver backed into a vehicle parked legally along the curb line. The parked vehicle belongs to my son in law Gabriel Medina. The damage was substantial rendering it operable. The driver apologized, contacted his supervisor and it was agreed that the damage would be repaired. NK's owner Wally requested that insurance companies be avoided and that the repairs instead would be repaired by a body shop known by NK. NK requested to pay out of pocket for the repairs. We did not feel comfortable continuing this way as we feared that the repairs would not be to required standards. Regardless we were never provided with the name of NK's repair shop of choice.
As of 1/06/20 nothing had been resolved and we contacted AAA. AAA advised that we should a have called them immediately. Although NK is a private tow company, they are contracted by AAA and that responsibility was AAA's and the claim would be handled by AAA. We were advised that we would be contacted within 48 hours, however we never received any correspondence.
I recontacted AAA on 1/08/20 and was provided with claim number 1930 and advised that someone would call us on 1/10/20. After not having received a call on 1/10/20, we contacted them late in the afternoon and were advised that the claim number did not exist. Additionally, they advised that a Claims Adjuster would contact us by 1/13/20.
As of 1/14/20 no calls or correspondence has been received. I contacted AAA today (1/14/20) and we were advised "That hopefully, the Claims Adjuster would call by 1/17/20." We have made numerous calls and complaints without any assistance.
We are completely dissatisfied with that lack of service, refusal to return calls and to repair the vehicle. As of 12/16/19 Mr. Medina has not been able to drive his vehicle and has had to make other arrangements to handle his everyday vehicle needs.
We have run out of options and or who to turn to to resolve our issue. We have resorted to contacting the BBB and are awaiting contact.
Respectfully,
Grisel Barrios Hernandez AAA #[protected]
1551 Corte Daniel Oceanside, CA. 92056
[protected]
Gabriel Medina
SAA
[protected]

More
Send message
Copy link
Report
0 comments
Add a comment

More American Automobile Association [AAA] reviews & complaints

American Automobile Association [AAA] - auto insurance aaa drive app discount 1
American Automobile Association [AAA] - aaa is ripping people off 13
American Automobile Association [AAA] - NOT HONORING CONTRACT 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Automobile Association [AAA] - poor customer service and help 1
American Automobile Association [AAA] - aaa payment 5
American Automobile Association [AAA] - home and auto insurance
American Automobile Association [AAA] - Towing Service
American Automobile Association [AAA] - tow service
American Automobile Association [AAA] - towing of my motorcycle from my home to thunder tower west harley davidson dealership
American Automobile Association [AAA] - unethical behavior battery warranty not honored
View all American Automobile Association [AAA] reviews and complaints

  1. American Automobile Association [AAA] Contacts

  2. American Automobile Association [AAA] phone numbers
    +1 (800) 222-4357
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4357 phone number
    Emergency Road Service
    +1 (800) 222-8252
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-8252 phone number
    Membership Services
    +1 (800) 793-0508
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 793-0508 phone number
    Financial Services
    +1 (866) 222-7871
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 222-7871 phone number
    Insurance Sales
    +1 (800) 222-4242
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-4242 phone number
    Insurance Customer Service
    +1 (866) 284-7222
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number
    Motor Club Insurance Company
    +1 (800) 222-7448
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (800) 222-7448 phone number
    Travel Services
    +1 (855) 222-7879
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (855) 222-7879 phone number
    Website Support
    +1 (407) 444-4240
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (407) 444-4240 phone number
    More phone numbers
  3. American Automobile Association [AAA] emails
  4. American Automobile Association [AAA] address
    1000 Aaa Dr., Heathrow, Florida, 32746, United States
  5. American Automobile Association [AAA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all American Automobile Association [AAA] contacts
American Automobile Association [AAA] Category
American Automobile Association [AAA] is ranked 1 among 46 companies in the Transportation and Vehicles category
#01 American Automobile Association [AAA] American Automobile Association [AAA] #02 MTA MTA #03 Tata Motors Tata Motors #04 Bombardier Bombardier #05 The Port Authority of New York and New Jersey The Port Authority of New York and New Jersey
American Automobile Association [AAA] Alternatives
Tempus Logix 3 reviews Tata Motors 81 reviews Shipyourcarnow 12 reviews AAA Auto Club Group 10 reviews Alaska Car Transport 13 reviews