The complaint has been investigated and
resolved to the customer's satisfaction
American Airlineshandicap scooter

I had a flight from dallas to tulsa recently. I use a handicap scooter that always gets checked in the bottom of the plane. When we boarded in dallas I was impressed with the attention to detail that one employee displayed. He was kind enough to bring me the key to my scooter after I was already in my seat on the plane.

When my wife and I disembarked I was taken to the top of the concourse in a wheelchair. When my wife and infant son arrived, with my scooter in tow, the man we sat next to on the plane approached.

"is your scooter alright?" he has a bewildered look on his face.

"it seems to be. Why do you ask?" after a ong day of travel I was ready to get out of the airport.

"well, I saw two american employees throw your scooter about thirty feet as I wasa boarding the plane. They did not load it. They threw it.

The following day I sent american an e-mail explaining what happened and my desire to have the equipment evaluated. Upon learning, a couple of weeks later, that the scooter needs a new engine, american says that they will not reimburse me for the damages. Even though I reported the incident within twenty-four hours, they say that I waited too long to have it evaluated. Never mind the fact that the company that services my scooter was unable to attend to it until yesterday.

American has become greyhound of the sky. Zero consistency. No care or concern for their passengers, you know, the people who pay the bills. I have taken two flights this summer and both times american damaged my scooter. I think that the time has come, no matter how inconvenient, to stop using this airline. Enough is enough!


  • Jo
    John Giles Sep 09, 2009

    My wife and infant daughter just flew out of Dallas to Denver... the ###ic TSA personal who checked her bags left the caps partially off of her personals in her carry on as well as the zippered bag... what a mess!

    also... we stowed our quite expensive graco car seat under the plane which arrived with huge chunks taken out of the handle somehow...

    They keep raising fees and limiting flights and lowering standards. I have never seen such ###ic disenchanted security enforcement officers... I could have charged the baggage area with an ak47 because some federally subsidized law enforcement professional was too busy sitting on the search table texting and listening to music with her earphones...

    American Airlines is indeed the greyhound of the skies.

    Frontier seems light years better in many ways.

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