There people refused to disengage my chase accounts from their system for a total loss vehicle we all agreed upon together and I signed the total loss and showed them all evidence that the adjusters were imposters and the vehicle was full of neurotoxins, carcinogens and fentanyl and other illicit substances. I told them since 6/2024 and they have the Allstate policy number that has all the evidence/ I went into the branch monthly and the manager said "oh that's a civil matter" "we don't get involved with insurance disputes" "ur gonna need a lawyer for that"
They refused to escalate to the compliance department and refused to show me that they have current ID when they were writing mortgages and servicing my mortgage.
Claimed loss: 35000
Desired outcome: full investigation and they said that they were sending me all my records weeks ago but they have not.
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