AMC Theatres / AMC Entertainment Holdingstheatre experience

E Jun 24, 2019

On 6/23/19 my daughter and I went to see a movie in theatre 5. There were mice running around the floor. We spoke to a manager ( who said thank you and that they would call an exterminator). We were given 4 re-admit passes and our money back for the food we had purchased. We left the theatre and sat outside with the food trying to recover. My daughter picked up a French fry and found fuzz and a hair attached (which we have a picture of). We are so disgusted by the uncleanliness of this theatre and at this point I am not interested in 4 re-admit passes. I want my full refund for the tickets I purchased. One adult and 1 child. It will be some time before we head back to this AMC. I can be reached at [protected]. The photos I have can be sent at a later time those photos are on my daughters phone and she is not with me at this time. Thank you. Elizabeth Bernstein. My AMC stubs ID # is [protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.