AM Used Auto Parts [AMUAP] review: Predatory practice & contractual breach

PREDATORY PRACTICES & CONTRACTUAL BREACH: THEY ADMITTED THE ERROR AND STILL STOLE $1,198+

DO NOT DO BUSINESS with AM Used Auto Parts (AMUAP). This company—specifically Business Operations Manager Clifton Carter—is engaged in what I believe is a systematic "fee-trapping" scheme designed to strip consumers of their money even when the company admits it is 100% at fault.

The Facts:
The Admission: Clifton Carter explicitly admitted in writing that they shipped me an incorrect transmission that "does not match [my] vehicle".

The Contractual Fraud: My signed contract states that for merchant errors, the part "will be picked up at no cost to customer and a full refund will be issued".

The Bad Faith: Clifton ignored the "Full Refund" mandate and instead applied a "7-day notification" rule that, per the contract, only applies to customer ordering errors. He used "courtesy" language to disguise the fact that he was breaking his own contract.

The Financial Theft Breakdown (Ref #4639793):
1) $819.67 Withheld: They only refunded $899.25 of my $1,718.92 payment.
2) $399.75 "Restocking Fee": Charged for a part they admitted they shipped incorrectly.
3) $300.00 "Shipping Fee": Deducted despite the contract promising "no cost" returns for their errors.
4) $119.92 Sales Tax: Stolen under the false claim that tax is "non-refundable" on a rescinded transaction.
5) $379.05 Out-of-Pocket: I had to pay this to return their incorrect unit because they refused to provide a Bill of Lading.

I am a disable veteran, which they asked me to prove and I did. This company has left me without my only means of transportation and is directly responsible for $100/day in mechanic storage fees.

Staff Involved:

Clifton Carter (Operations Manager): [protected] Ext. 4086.
TJ Johnson (Sales/Processing): [protected] Ext. 4075.
Daniel (Claims): [protected].

I will be filing a formal complaint with the Florida Attorney General and the FDACS for violations of the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). If you value your money or your sanity, go elsewhere. If they have done this to you, I encourage you to do the same.

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