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4.3 166 Reviews

AlumniClass.com Complaints Summary

2 Resolved
30 Unresolved
Our verdict: If considering services from AlumniClass.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AlumniClass.com reviews & complaints 33

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12:00 am EST

AlumniClass.com Reconnect with Your High School Memories

Alumni Class provides a seamless platform to rediscover your high school connections and relive those cherished memories. The website offers a user-friendly experience to find classmates, plan reunions, and order custom merchandise to showcase your school spirit. With Alumni Class, you can easily stay connected with your old friends and stay updated on upcoming alumni events. Start exploring today and embark on a journey filled with nostalgia and rekindled friendships!

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8:09 pm EDT

AlumniClass.com Membership that was not authorized

May 12, 2023 charged $20 membership fee, site does not recognize my email and I cannot use this service nor do I want it. I cancelled this and I demand my $20 back. I have emailed at least 6 times, called and left a voice mail twice, disputed on my Paypal account and reported them to the Better Business Bureau. I want my $20 refunded this is a Scam, a Fraud and they refuse to refund my money. I received Nothing for this $20 and they claim to represent my high school's Alumni which is False. They correspond using Altoona high schools name when the school is not affiliated with them.

Desired outcome: Please refund my $20, there is no agreement if the customer cancels the service and if there is no service even provided

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5:38 pm EST

AlumniClass.com Unauthorized charges on my account

I saw a $30 charge on my account on 11/11/22 and realized that I had canceled this account two years ago. So I did a search on my bank account and found more charges on 11/08/21 for $30, another on 10/28/21 for $18, another on 07/29/21 from $18, which I must of missed 2 years ago while I was caring for my husband as he was recovering from a stroke and broken hip. He has now passed and I’m finally trying to get my life back in order and saw this these charges.

I do not know what these are for because I haven’t and cannot even access anything besides see your email that someone visited my site without paying another fee to see who it was. I canceled for that very reason. Obviously you’re still taking my money but not allowing me to utilize it. Please, I repeat, cancel and refund my money or I will have to dispute this with my.

Truly,

Betty Castellanos

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Is AlumniClass.com legit?

Our verdict: Complaints Board's thorough examination reveals AlumniClass.com as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, AlumniClass.com stands out for its commitment to quality and security. Clients considering AlumniClass.com should delve into its customer service record to gauge compatibility with their expectations.

AlumniClass.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: AlumniClass.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AlumniClass.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AlumniClass.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Alumniclass.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Alumniclass.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for AlumniClass.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up AlumniClass.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While AlumniClass.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 32 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • AlumniClass.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to AlumniClass.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Extensive alumni network
    2. Easy classmate reconnection
    3. Customizable class pages
    4. Integrated fundraising tools
    5. Event and reunion planning
  1. Cons
    1. Limited network effect compared to larger platforms.
    2. Potential data privacy and security concerns.
    3. Subscription model may deter user engagement.
    4. Less comprehensive than broader social networks.
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4:56 pm EDT
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AlumniClass.com Classmates.com

I was billed $30.00 on my April 2022 American Express card account #[protected]. This charge was not authorized by me. Please reverse this charge.

William Tockerman

[protected]@gmail.com

Desired outcome: Reversal of the charge of $30.00

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4:27 pm EST

AlumniClass.com Charge of $20 for which I have no knowledge about what it is

A $20 charge was taken from my bank account on 02-16-2022 from AlumniClass.com. An ATM number was 570674 listed on the checking account activity. Please refund our $20 and cancel whatever service this was supposed to be for. I would appreciate knowing why I was charged this amount.

I received no information in advance that this was occurring.

Gary L. Thiede [protected]@gmail.com

Desired outcome: Please refund the $20 from 02-16-2022 back to my bank account.

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12:49 pm EST

AlumniClass.com Cancel membership, terminate recurring payments

Tried to contact Alumni class.com to cancel membership, terminate recurring payments. I went to AlumniClass.com website to search to how to contact them. The contact form would not accept the codes to submit my message after multi efforts to submit.
I want to cancel membership and cancel recurring payments.

Betty Jean Marconi

[protected]@comcast.net

Desired outcome: Cancel membership, cancel recurring payments to Alumni pass.com

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1:58 am EDT
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AlumniClass.com Unauthorized money taken from bank account...$20.00

I did not sign up for or authorized anyone to take money from my account at any time. I called phone number given for contact and I was directed to contact by email. The email given was a illegal and not a authorized email. Please contact AlumniClass and have my $20.00 returned. Please contact if additional information needed.
Thank you.

R Kelley

Desired outcome: REFUND

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2:51 pm EST
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AlumniClass.com Unauthorized credit card charge in the amount of $75.00

On Saturday, January 23rd, I went onto the FB account: Ottawa Hills Alumni Boomer Edition (located in Toledo (Ottawa Hills, OH) to post a message about the death of a former classmate from 1961. There was never any message that indicated there was a fee for this service and I never did post anything.

On Monday, 1/25 I noticed there was a $75.00 pending charge (out of my checking account) from "Alumni Site Member [protected] WA". Subsequently on Wednesday, 1/27 the $75 was deducted from my account and paid to the name mentioned above.

I wrote an email on 1/27 to "Sylvia" who was the alumni "customer service manager" ([protected]@alumniclass.com) disputing the charge and asking for the backup documentation whereby I approved of this charge.

On 1/28 @ 10:24 a.m. ET, she responded that this was a "payment for your upgraded membership on the Ottawa Hills high school alumni site that you submitted". I verified with the Alumni Board Chairman at Ottawa Hills High School that there is NEVER a charge.

I contacted my bank and let them know this was a fraudulent transaction and my card was cancelled. According to other complaints on this site, I'm definitely not the first person to be scammed.

Desired outcome: I would like my money back - I'm 75 years old and on a fixed income. I did nothing wrong!

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2:09 pm EST

AlumniClass.com They are charging $20 a year for my sister to connect to classmates. This service does not do that.

One year ago, my sister, Kay Hiatt, signed up with this organization, thinking it was run by her high school. She has been charged $40 for two years of service. They have her debit card. The charge on her card was to Alumni Site Member [protected] WA.

She is Bipolar and I am responsible for her money. She was misled to believe it was tied to her high school classmates. She has never used the service because it doesn't do what was represented to her.

Desired outcome: I would like the company to take her name off their list and refund $40 to her for the two years they have charged her.

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9:08 pm EST
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AlumniClass.com Credit card charge

I have NEVER subscribed to Alumniclass.com. I participated in a trial for Classmates.com a few years ago, but I have not renewed that one either. You were not authorized to use my credit card at any time for any reason. I have now been charged $30, and I want a credit for that amount immediately. I have read many, many of the complaints against you, and it certainly is a habit for you to charge people without authorization.

Take that charge off of my credit card and do not do it again.

Ilene Connerly

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12:39 pm EDT
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AlumniClass.com Unethical behavior regarding credit card charges

In 2019 I created an account with AlumniClass.com because it was required in order to attend my 50th high school reunion. What I didn't know was that I was signing up for an annual renewal agreement. Didn't see that anywhere in the fine print. So I was very surprised to find a $30 Paypal charge to my debit card earlier this week. I immediately researched it and discovered the renewal. NEVER did I have any notice of this, nor have I ever visited their website in the past year. I went in and cancelled any future charges and wrote a polite email to Sylvia, Customer Service Manager, asking for a refund. I'm 69 years old, working from home during the pandemic and caring for a husband with severe COPD and heart disease, so every penny counts in this household. Sylvia responded with a basic "form letter" (which obviously tells me they receive many of these complaints) and said, "...all membership fees are non-refundable as stated and agreed to (see Terms of Use)." I am appalled at this horrendous rip-off and hope this company learns to better communicate, especially with seniors who are not used to automatic renewals being anything but scams. AlumniClass should be ashamed of this policy.

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1:23 pm EDT
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AlumniClass.com High school alumni site access fee

After submitting a credit card payment and getting access, I realized that this site is of no use and is a come-on. I immediately submitted a message asking for cancellation or refund the of the payment of $75 for "lifetime membership". Sylvia sent an email response that the payment is non-refundable and referenced Terms of Use. This position is unacceptable and does not value customer satisfaction, which indicates this site is more fraudulent than an honest business. It has no affiliation with a school and adds no value versus available alumni pages on facebook and linkedin. Recommend the attorney general look into the company's business practices.

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10:28 am EDT

AlumniClass.com Online alumni site

I have paid twice for membership and unable to log in. No one to help or assist. Changed my password, still no ability to log in. I've paid twice $70) for lifetime membership and it gets you NOTHING.

There are plenty of other complaints and rip offs at https://www.complaintsboard.com/alumniclasscom-b106176

This is a scam from the beginning. I was looking for former classmates and found AlumniClass.com. They don't allow you to see anything before paying a one time fee of $35. I paid the $35, then went to sign in one more time and had to pay it again. I tried to get a refund, but according to their "terms of use" they absolve themselves from everything and do not make refunds. This place is a scam. They responded to my complaint in a timely manner (via email), but they hide behind their "terms of use" to justify not doing what is right. Buyer beware is an understatement when talking about these scammers.

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2:16 pm EST
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AlumniClass.com I did not authorize this payment

my Name is Marc Ransom
I live at 15980 Grand Ave., Lake Elsinore, Ca.
[protected].
[protected]@gmail.com

I have not authorized any payment to "ALUMNI SITE MEMBER [protected] WA"
I was charged $20.00 on 11/26/2019. In a POS type transaction. Please return the amount to me immediately.

i am not aware of what this is about. I am not involved with any AlumniClass website

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10:57 am EDT

AlumniClass.com unauthorized debit charge

On 6/29/2019, our bank account was charged $20. Neither my husband or I have authorized this charge to our account. This charge will be reported to our banking institution as well as this agency to be resolved. When I called the number given on our statement, it referred my to an e-mail of Sylvia alumniclass.com, this information proved futile, so I am contacting you.

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11:03 am EDT

AlumniClass.com unauthorized charge

My Visa card was charged $20. I did not authorize this or want it to continue. Please remove this charge ASAP. If not I will change my card number and have this charge removed. The charge appeared on May 3rd pending and finalized on May 6, 2019. i did not go to college and I do not belong to any civic organizations. This never happened before. I am 73 and lived on a fixed income. Cannot afford this.

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5:28 pm EDT
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AlumniClass.com unauthorized credit card charges

My Discover credit card was charged $20.00, on Sept. 15, 2018, for "alumni site member. I did not sign up for this. I've tried calling the phone # listed on my Discover
statement [protected]), &I what I get is a recorded answer to go to this website. Please help me. Like I said, I did not apply to become a member of this alumni place. I am 75 yrs old and I don't have a lot of money to be joining anything. I am on a fixed income, and can't buy or join, anything extra! Please issue a credit of $20.00 to my Discover card. Right away please.

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Update by Sonja Goyen
Oct 01, 2018 5:30 pm EDT

phony charge for $20.00

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9:24 am EDT

AlumniClass.com online website

There is no way to unsubscribe or contact this company. I did not give them my bank account info but I worry about them having too much information about me anyway.

Nothing on their constant bombardment of emails works. None of the buttons for 'unsubscribe' 'contact us' function.

When I try going to AlumniClass.com I get a message saying that website address is available. So, they don't even exists except to try to extort money. It is continuous SPAM every day and I cannot stop them. They are always asking for money.

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12:45 am EDT
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AlumniClass.com phony charge for $30.00

I've been requesting this refund for two weeks and I still haven't received it these people are crooks WHAT EVER YOU DO don't send them any of your information for AlumniClass.com once they get your charge card number you are on their sucker for ever list and you can't get your money back and their is no way to contact them to get your money back!

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3:16 pm EDT
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AlumniClass.com charge for something did not request

Requesting a refund for a 2018 listing for the Evergreen class of 1959 in Seattle. The charge was for $30.00 and was thru my PayPal account at the beginning of May.
So what is the problem as this is the third time I've asked for the refund so what is the problem.

I never asked to be in this listing and want my $30.00 refunded to my PayPal account.

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Update by donnold
Jun 13, 2018 12:34 am EDT

I'm still waiting for my $30.00 refund from Alumniclass .com which I have requested 2 weeks ago. These people are CHOOKS. I see I'm not the only one who has been taken by these people.

Update by donnold
Jun 05, 2018 3:07 pm EDT

I'm requesting a refund for the second time of $30.00 as I didn't request to be added to the new 2018 class form for Evergreen class of 1959. Charge was made on the beginning of May. This was done thru my PayPal account and this is the third time I've requested refund so what is the problem!

Update by donnold
Jun 05, 2018 3:21 pm EDT

don't trust alumni as they charge a yearly fee even if NOT REQUESTED to be in this form. Getting a refund is impossible. I would give ZERO stars to this phony business if it was possible.

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AlumniClass.com Customer Reviews Overview

AlumniClass.com is an online platform designed to reconnect alumni from high schools across the United States. It offers a space for former classmates to find each other, share memories, and keep updated on reunions and alumni events. The service provides tools for alumni to create personal profiles, post yearbook photos, and exchange messages. Additionally, the website facilitates the purchase of school merchandise and allows for the planning and promotion of class reunions. It aims to serve as a comprehensive hub for high school alumni networking and event organization.

AlumniClass.com In-depth Review

In summary: AlumniClass.com presents itself as a dedicated platform for reconnecting with high school friends and organizing reunions. While it offers a range of features for networking and event planning, the user experience and value for money are areas that may require consideration. The site's commitment to privacy and the breadth of its school database are commendable, though the accuracy of information and responsiveness of customer support could be improved.

Overview of AlumniClass.com: AlumniClass.com is an online platform designed to help former classmates reconnect and keep up with alumni news. It serves as a hub for organizing class reunions, sharing memories, and maintaining connections with old friends from high school.

User Experience and Interface: The website's interface is straightforward, with a clear layout that allows users to navigate through different sections easily. However, some users may find the design a bit dated compared to more modern social networking sites.

Registration Process and Membership Options: Signing up for AlumniClass.com is relatively simple, requiring basic information from the user. The site offers both free and paid membership options, with premium features available to those who choose to upgrade.

Database of Schools and Alumni: The platform boasts a comprehensive database of high schools across the United States, making it easier for users to find their respective institutions and classmates.

Networking Features and Community Engagement: AlumniClass.com provides various tools for networking, such as forums, messaging, and the ability to post updates. Community engagement can vary widely depending on the activity level of alumni from each school.

Privacy and Security Measures: The site claims to take user privacy seriously, with measures in place to protect personal information. However, users should review the privacy policy to understand how their data is used and shared.

Accuracy of Information and Content Quality: While the platform endeavors to keep alumni information up-to-date, the accuracy of data largely depends on user contributions, which can sometimes lead to outdated or incorrect information.

Customer Support and Responsiveness: Customer support is available for users with inquiries or issues. However, there have been mixed reviews regarding the timeliness and effectiveness of the support team's responses.

Pricing and Value for Money: The free version of AlumniClass.com offers basic functionality, but many features are locked behind a paywall. Users must decide if the premium membership provides sufficient value for the cost.

Mobile Accessibility and App Functionality: As of the knowledge cutoff date, there is limited information on a dedicated mobile app for AlumniClass.com, which may impact the user experience for those who prefer accessing the platform on their smartphones.

User Testimonials and Success Stories: Some users have shared positive experiences, citing successful reunion planning and rekindled friendships. However, these testimonials can vary greatly and are not universally representative.

Comparison with Competing Alumni Platforms: Compared to other alumni networking sites, AlumniClass.com holds its niche for high school reunions but may lack the advanced features and sleek design of broader social networks.

Event Planning and Reunion Organization Tools: The site offers specific tools for organizing class reunions, including the ability to create events, send out invitations, and manage RSVPs, which is a standout feature for many users.

Merchandise and Memorabilia Availability: AlumniClass.com provides a marketplace for school merchandise and memorabilia, which can be a fun way for alumni to show school spirit and commemorate their high school years.

Overall Satisfaction and Recommendations: Overall, AlumniClass.com can be a useful resource for those looking to plan reunions or reconnect with high school friends. However, potential users should weigh the pros and cons, particularly regarding the cost of premium features and the overall user experience.

How to file a complaint about AlumniClass.com?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have experienced with AlumniClass.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AlumniClass.com. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from AlumniClass.com.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint against AlumniClass.com on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Follow these steps carefully to effectively file a complaint against AlumniClass.com on ComplaintsBoard.com.

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