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AlumniClass.com Customer Service Phone, Email, Contacts

AlumniClass.com
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4.3 1 Review 32 Complaints
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AlumniClass.com Reviews 166

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12:00 am EST

AlumniClass.com Reconnect with Your High School Memories

Alumni Class provides a seamless platform to rediscover your high school connections and relive those cherished memories. The website offers a user-friendly experience to find classmates, plan reunions, and order custom merchandise to showcase your school spirit. With Alumni Class, you can easily stay connected with your old friends and stay updated on upcoming alumni events. Start exploring today and embark on a journey filled with nostalgia and rekindled friendships!

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  1. Pros
    1. Extensive alumni network
    2. Easy classmate reconnection
    3. Customizable class pages
    4. Integrated fundraising tools
    5. Event and reunion planning
  1. Cons
    1. Limited network effect compared to larger platforms.
    2. Potential data privacy and security concerns.
    3. Subscription model may deter user engagement.
    4. Less comprehensive than broader social networks.

AlumniClass.com Complaints 32

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8:09 pm EDT

AlumniClass.com Membership that was not authorized

May 12, 2023 charged $20 membership fee, site does not recognize my email and I cannot use this service nor do I want it. I cancelled this and I demand my $20 back. I have emailed at least 6 times, called and left a voice mail twice, disputed on my Paypal account and reported them to the Better Business Bureau. I want my $20 refunded this is a Scam, a Fraud and they refuse to refund my money. I received Nothing for this $20 and they claim to represent my high school's Alumni which is False. They correspond using Altoona high schools name when the school is not affiliated with them.

Desired outcome: Please refund my $20, there is no agreement if the customer cancels the service and if there is no service even provided

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5:38 pm EST

AlumniClass.com Unauthorized charges on my account

I saw a $30 charge on my account on 11/11/22 and realized that I had canceled this account two years ago. So I did a search on my bank account and found more charges on 11/08/21 for $30, another on 10/28/21 for $18, another on 07/29/21 from $18, which I must of missed 2 years ago while I was caring for my husband as he was recovering from a stroke and broken hip. He has now passed and I’m finally trying to get my life back in order and saw this these charges.

I do not know what these are for because I haven’t and cannot even access anything besides see your email that someone visited my site without paying another fee to see who it was. I canceled for that very reason. Obviously you’re still taking my money but not allowing me to utilize it. Please, I repeat, cancel and refund my money or I will have to dispute this with my.

Truly,

Betty Castellanos

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4:56 pm EDT
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AlumniClass.com Classmates.com

I was billed $30.00 on my April 2022 American Express card account #[protected]. This charge was not authorized by me. Please reverse this charge.

William Tockerman

[protected]@gmail.com

Desired outcome: Reversal of the charge of $30.00

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Is AlumniClass.com Legit?

AlumniClass.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds AlumniClass.com to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, AlumniClass.com is known for their high standards and safety. If you're thinking about dealing with AlumniClass.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for AlumniClass.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AlumniClass.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Alumniclass.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Alumniclass.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for AlumniClass.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up AlumniClass.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While AlumniClass.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 32 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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4:27 pm EST

AlumniClass.com Charge of $20 for which I have no knowledge about what it is

A $20 charge was taken from my bank account on 02-16-2022 from AlumniClass.com. An ATM number was 570674 listed on the checking account activity. Please refund our $20 and cancel whatever service this was supposed to be for. I would appreciate knowing why I was charged this amount.

I received no information in advance that this was occurring.

Gary L. Thiede [protected]@gmail.com

Desired outcome: Please refund the $20 from 02-16-2022 back to my bank account.

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12:49 pm EST

AlumniClass.com Cancel membership, terminate recurring payments

Tried to contact Alumni class.com to cancel membership, terminate recurring payments. I went to AlumniClass.com website to search to how to contact them. The contact form would not accept the codes to submit my message after multi efforts to submit.
I want to cancel membership and cancel recurring payments.

Betty Jean Marconi

[protected]@comcast.net

Desired outcome: Cancel membership, cancel recurring payments to Alumni pass.com

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1:58 am EDT
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AlumniClass.com Unauthorized money taken from bank account...$20.00

I did not sign up for or authorized anyone to take money from my account at any time. I called phone number given for contact and I was directed to contact by email. The email given was a illegal and not a authorized email. Please contact AlumniClass and have my $20.00 returned. Please contact if additional information needed.
Thank you.

R Kelley

Desired outcome: REFUND

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2:51 pm EST
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AlumniClass.com Unauthorized credit card charge in the amount of $75.00

On Saturday, January 23rd, I went onto the FB account: Ottawa Hills Alumni Boomer Edition (located in Toledo (Ottawa Hills, OH) to post a message about the death of a former classmate from 1961. There was never any message that indicated there was a fee for this service and I never did post anything.

On Monday, 1/25 I noticed there was a $75.00 pending charge (out of my checking account) from "Alumni Site Member [protected] WA". Subsequently on Wednesday, 1/27 the $75 was deducted from my account and paid to the name mentioned above.

I wrote an email on 1/27 to "Sylvia" who was the alumni "customer service manager" ([protected]@alumniclass.com) disputing the charge and asking for the backup documentation whereby I approved of this charge.

On 1/28 @ 10:24 a.m. ET, she responded that this was a "payment for your upgraded membership on the Ottawa Hills high school alumni site that you submitted". I verified with the Alumni Board Chairman at Ottawa Hills High School that there is NEVER a charge.

I contacted my bank and let them know this was a fraudulent transaction and my card was cancelled. According to other complaints on this site, I'm definitely not the first person to be scammed.

Desired outcome: I would like my money back - I'm 75 years old and on a fixed income. I did nothing wrong!

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2:09 pm EST

AlumniClass.com They are charging $20 a year for my sister to connect to classmates. This service does not do that.

One year ago, my sister, Kay Hiatt, signed up with this organization, thinking it was run by her high school. She has been charged $40 for two years of service. They have her debit card. The charge on her card was to Alumni Site Member [protected] WA.

She is Bipolar and I am responsible for her money. She was misled to believe it was tied to her high school classmates. She has never used the service because it doesn't do what was represented to her.

Desired outcome: I would like the company to take her name off their list and refund $40 to her for the two years they have charged her.

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9:08 pm EST
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AlumniClass.com Credit card charge

I have NEVER subscribed to Alumniclass.com. I participated in a trial for Classmates.com a few years ago, but I have not renewed that one either. You were not authorized to use my credit card at any time for any reason. I have now been charged $30, and I want a credit for that amount immediately. I have read many, many of the complaints against you, and it certainly is a habit for you to charge people without authorization.

Take that charge off of my credit card and do not do it again.

Ilene Connerly

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12:39 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

In 2019 I created an account with AlumniClass.com because it was required in order to attend my 50th high school reunion. What I didn't know was that I was signing up for an annual renewal agreement. Didn't see that anywhere in the fine print. So I was very surprised to find a $30 Paypal charge to my debit card earlier this week. I immediately researched it...

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1:23 pm EDT
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AlumniClass.com High school alumni site access fee

After submitting a credit card payment and getting access, I realized that this site is of no use and is a come-on. I immediately submitted a message asking for cancellation or refund the of the payment of $75 for "lifetime membership". Sylvia sent an email response that the payment is non-refundable and referenced Terms of Use. This position is unacceptable and does not value customer satisfaction, which indicates this site is more fraudulent than an honest business. It has no affiliation with a school and adds no value versus available alumni pages on facebook and linkedin. Recommend the attorney general look into the company's business practices.

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10:28 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have paid twice for membership and unable to log in. No one to help or assist. Changed my password, still no ability to log in. I've paid twice $70) for lifetime membership and it gets you NOTHING. There are plenty of other complaints and rip offs at https://www.complaintsboard.com/alumniclasscom-b106176 This is a scam from the beginning. I was looking...

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2:16 pm EST
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AlumniClass.com I did not authorize this payment

my Name is Marc Ransom
I live at 15980 Grand Ave., Lake Elsinore, Ca.
[protected].
[protected]@gmail.com

I have not authorized any payment to "ALUMNI SITE MEMBER [protected] WA"
I was charged $20.00 on 11/26/2019. In a POS type transaction. Please return the amount to me immediately.

i am not aware of what this is about. I am not involved with any AlumniClass website

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10:57 am EDT

AlumniClass.com unauthorized debit charge

On 6/29/2019, our bank account was charged $20. Neither my husband or I have authorized this charge to our account. This charge will be reported to our banking institution as well as this agency to be resolved. When I called the number given on our statement, it referred my to an e-mail of Sylvia alumniclass.com, this information proved futile, so I am contacting you.

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11:03 am EDT

AlumniClass.com unauthorized charge

My Visa card was charged $20. I did not authorize this or want it to continue. Please remove this charge ASAP. If not I will change my card number and have this charge removed. The charge appeared on May 3rd pending and finalized on May 6, 2019. i did not go to college and I do not belong to any civic organizations. This never happened before. I am 73 and lived on a fixed income. Cannot afford this.

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5:28 pm EDT
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AlumniClass.com unauthorized credit card charges

My Discover credit card was charged $20.00, on Sept. 15, 2018, for "alumni site member. I did not sign up for this. I've tried calling the phone # listed on my Discover
statement [protected]), &I what I get is a recorded answer to go to this website. Please help me. Like I said, I did not apply to become a member of this alumni place. I am 75 yrs old and I don't have a lot of money to be joining anything. I am on a fixed income, and can't buy or join, anything extra! Please issue a credit of $20.00 to my Discover card. Right away please.

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Update by Sonja Goyen
Oct 01, 2018 5:30 pm EDT

phony charge for $20.00

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9:24 am EDT

AlumniClass.com online website

There is no way to unsubscribe or contact this company. I did not give them my bank account info but I worry about them having too much information about me anyway.

Nothing on their constant bombardment of emails works. None of the buttons for 'unsubscribe' 'contact us' function.

When I try going to AlumniClass.com I get a message saying that website address is available. So, they don't even exists except to try to extort money. It is continuous SPAM every day and I cannot stop them. They are always asking for money.

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12:45 am EDT
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AlumniClass.com phony charge for $30.00

I've been requesting this refund for two weeks and I still haven't received it these people are crooks WHAT EVER YOU DO don't send them any of your information for AlumniClass.com once they get your charge card number you are on their sucker for ever list and you can't get your money back and their is no way to contact them to get your money back!

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3:16 pm EDT
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AlumniClass.com charge for something did not request

Requesting a refund for a 2018 listing for the Evergreen class of 1959 in Seattle. The charge was for $30.00 and was thru my PayPal account at the beginning of May.
So what is the problem as this is the third time I've asked for the refund so what is the problem.

I never asked to be in this listing and want my $30.00 refunded to my PayPal account.

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Update by donnold
Jun 13, 2018 12:34 am EDT

I'm still waiting for my $30.00 refund from Alumniclass .com which I have requested 2 weeks ago. These people are CHOOKS. I see I'm not the only one who has been taken by these people.

Update by donnold
Jun 05, 2018 3:07 pm EDT

I'm requesting a refund for the second time of $30.00 as I didn't request to be added to the new 2018 class form for Evergreen class of 1959. Charge was made on the beginning of May. This was done thru my PayPal account and this is the third time I've requested refund so what is the problem!

Update by donnold
Jun 05, 2018 3:21 pm EDT

don't trust alumni as they charge a yearly fee even if NOT REQUESTED to be in this form. Getting a refund is impossible. I would give ZERO stars to this phony business if it was possible.

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6:47 pm EST

AlumniClass.com high jacking their website to another host on facebook

I thought I was registering with Arts High School alumni class of 82 advertised on Facebook, instead it was with alumniclass.com. They, AlumniClass.com piggybacked my registration on Facebook. Also alumni Class & alumni class reunions refused to contact me concerning this matter.
Their website, somehow connected with Arts High School on Facebook, it then prompted me with a $25 discount and lifetime membership.

After registering I realized my name was incorrectly spelled, and I registered with the wrong website. AlumniClass.com is not associated with Arts High School in Newark, New Jersey. Also I contacted the real individuals in charge of the Arts High School Alumni association site and they also confirmed that I had not registered. This is a sham at its best on Facebook allowing piggybacking and high jacking consumers. Facebook does not have a direct link that allows reporting this type of abusive behavior. [protected]@FakeBook

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About AlumniClass.com

Screenshot AlumniClass.com
AlumniClass.com is an online platform designed to serve as a hub for high school alumni seeking to reconnect with their classmates and keep informed about upcoming reunions and school-related activities. The website caters to alumni from schools across the United States, providing a space where former students can find and communicate with peers from their graduating class.

The services offered by AlumniClass.com include the creation of personalized alumni profiles, access to a directory of past classmates, and the ability to post and share announcements about events such as class reunions, school gatherings, and alumni games. Users can also purchase memorabilia through the site, including yearbooks and merchandise that celebrates their school spirit.

In addition to these features, AlumniClass.com allows users to share photos, memories, and updates about their lives post-graduation. The platform aims to facilitate a sense of community and nostalgia among users, offering a digital space for reminiscing about shared experiences from their high school years.

The website operates on a membership model, with options for both free and paid subscriptions. Paid memberships typically offer additional functionalities and benefits, such as ad-free browsing and enhanced communication features.

AlumniClass.com is intended for individual alumni, reunion organizers, and anyone interested in maintaining connections with their high school community. It provides a centralized location for alumni engagement and aims to simplify the process of organizing and attending reunion events.
How to file a complaint about AlumniClass.com?

Here is a comprehensive guide on how to file a complaint against AlumniClass.com on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have experienced with AlumniClass.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AlumniClass.com. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from AlumniClass.com.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint against AlumniClass.com on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Follow these steps carefully to effectively file a complaint against AlumniClass.com on ComplaintsBoard.com.

Overview of AlumniClass.com complaint handling

AlumniClass.com reviews first appeared on Complaints Board on Oct 27, 2008. The latest review Reconnect with Your High School Memories was posted on Mar 7, 2024. The latest complaint online alumnus website scam was resolved on Aug 13, 2009. AlumniClass.com has an average consumer rating of 1 stars from 166 reviews. AlumniClass.com has resolved 2 complaints.
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  1. AlumniClass.com Contacts

  2. AlumniClass.com phone numbers
    +1 (509) 340-2505
    +1 (509) 340-2505
    Click up if you have successfully reached AlumniClass.com by calling +1 (509) 340-2505 phone number 0 0 users reported that they have successfully reached AlumniClass.com by calling +1 (509) 340-2505 phone number Click down if you have unsuccessfully reached AlumniClass.com by calling +1 (509) 340-2505 phone number 0 0 users reported that they have UNsuccessfully reached AlumniClass.com by calling +1 (509) 340-2505 phone number
    +1 (509) 413-1753
    +1 (509) 413-1753
    Click up if you have successfully reached AlumniClass.com by calling +1 (509) 413-1753 phone number 0 0 users reported that they have successfully reached AlumniClass.com by calling +1 (509) 413-1753 phone number Click down if you have unsuccessfully reached AlumniClass.com by calling +1 (509) 413-1753 phone number 0 0 users reported that they have UNsuccessfully reached AlumniClass.com by calling +1 (509) 413-1753 phone number
  3. AlumniClass.com emails
  4. AlumniClass.com address
    10019 E Knox Ave., Spokane Valley, Washington, 99206, United States
  5. AlumniClass.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
AlumniClass.com Category
AlumniClass.com is ranked 70 among 158 companies in the Social Networks category

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