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Altech Netstar Customer Care Service


Altech Netstar

Block O Central Park Offices
16th Road
Randjespark Ext 5

South Africa

Customer Support Phone Numbers

+27 800 112 222(Emergency) 5 0
+27 112 075 006(Customer Service) 2 23
+27 514 000 100(Bloemfontein) 1 3
+27 215 282 900(Cape Town) 4 2
+27 315 699 500(Durban) 3 5
+27 437 835 700(East London) 1 0
+27 448 747 019(George) 1 0
+27 538 611 389(Kimberley) 0 0
+27 100 600 252(Klerksdorp) 0 0
+27 112 075 000(Midrand) 6 0
+27 100 609 870(Nelspruit) 0 0
+27 343 122 128(Newcastle) 1 0
+27 333 450 637(Pietermaritzburg) 1 0
+27 100 600 230(Polokwane) 2 0
+27 413 953 100(Port Elizabeth) 0 0
+27 357 800 200(Richards Bay) 0 0
+27 100 600 263(Rustenburg) 1 0
+27 100 600 214(Witbank) 0 0
+27 860 122 436(Telesales Call Centre) 0 0
+244 940 790 003(Angola) 0 0
+267 395 6482(Botswana) 0 0
+233 302 781 570(Ghana) 1 0
+254 712 345 645(Kenya, Rwanda & Uganda) 0 0
+60 342 597 000(Malaysia) 0 0
+258 137 440 313(Mozambique (Maputo) 0 0
+264 61 222 329(Namibia) 1 0
+234 112 075 319(Nigeria) 0 0
+268 24 048 857(Swaziland) 0 0
+260 211 231 076(Zambia) 0 0
Offices in South Africa
  • Unit 1 Ecowa, 12 Ehrlich Street, Willows, Bloemfontein, 9301
  • Thomas Patulllo Building,4th Floor, 19 Jan Smuts Street, Cape Town, South Africa, 8000
  • 1 Montgomery Drive, Mount Edgecombe, Durban, 4300
  • 13 Dersley Street, Nahoon, East London, 5201
  • 138 Mitchelle Street, Unit 8, Mitchelle Mews, George, 6529
  • 19B Schmidtsdrift Road, Kimberley, 8301
  • 26 Buffelsdoorn Rd, Flamwood, Klerksdorp, 2570
  • Block O Central Park Offices, 16th Road, Randjespark Ext 5, Midrand
  • 27 Waterfall Avenue, Riverside Industrial Park, Nelspruit
  • 67 Sutherland Street, Suite 4, Naison Building, Newcastle, 2940
  • 103 Roberts Road, Homelink House, Suite 6, Clarendon, Pietermaritzburg, 3201
  • 21 Iran Avenue, Supurbia, Polokwane
  • 31 Pickering St., Newton Park, Port Elizabeth, 6025
  • Unit 1 B, 60 Dollar Drive, Richards Bay
  • Rustenburg Motor City, Shop № 9, Howick Avenue, Waterfall Mall Rustenburg
  • Shop 15, Retail City, OR Tambo Street, Witbank
International Offices

Rua 3, Ex Clemencia Casa 9, Bairro Benfica, Luanda, Angola

Pvt. Bag 254/625, Gabarone, Botswana

23 Second Close, Airport Residential, Accra, Ghana

№ 2 Jalan 1, Taman Sri Ukay, Off Jalan Ulu Kelang, 68000, Ampang, Selangor

Mozambique (Maputo)
Lowveld Vehicle Recovery, Klaserie 1 Stop, Barco's De Macaneta

Hyper Motor City, Unit 27, Maxwell Street, Southern Industrial Area, Windhoek

Warehouse 16 E3, Portion № 821, Sheffield Rd, Mbabane, Swaziland


Plot 11/12, Bwinjimfumu Road, Rhodes, Lusaka, Zambia

Altech Netstar Complaints & Reviews

Altech Netstar / cancellation of tracker - ineffective service

Maria de la Guerre on Jan 9, 2019

I have requested Netstar multiple times (From July 2018) to cancel my Netstar account since I have emigrated to Australia and have no further use for it. I also want my money back from date I have requested cancellation (July 18) but have not had any response from Netstar on any e-mails I...

Altech Netstar / fitmentcertificate-21022506-nd764000

Patsy Hary on Nov 7, 2018

Dear MD Service Desk/Ombudsman, I have tried unsuccessfully to obtain a refund on a newly-fitted, non-functional unit installed in my vehicle. I am dissatisfied with Altech Netstar and the unprofessional manor in which this claim is being treated. I was, and correctly, so under the...

Altech Netstar / they don't know customer service!!

Ntombi Toby Ndhlovu on Oct 30, 2018

NO RESPONSE TO COMPLAINT?!?!? This is a follow up on my mail below. I have not had a response yet. I need urgent response!! Ntombi Ndhlovu | RBS Personal Lines Consultant Under supervision of Lesley Richardson T +27 086 000 1122 | F +27 086 000 1133 RBS...

Altech Netstar / cancel a contract

Friedam on Sep 29, 2018

RE: CANCELATION OF NETSTAR PRODUCT: This has become an impossible job to do. I have tried several times in the last week to contact NETSTAR telephonically but with no success - as the phone options lead you to several places and there is just never somebody that answers the phone. On your...

Altech / hp laptop

Sunita Lamichhane Dulal on Aug 15, 2018

I returned the laptop after 14/15 hours of receiving .Because I saw the problem on keyboard so..When I returned they don't tell me anything the send me message by you can get your refund balance on souq I didn't call them.then I directly went to q express Al karama . They told me...

Altech Netstar / paying for service for 11 months - but vehicle is written off in an accident.

Theuns Smit on Aug 2, 2018

I was in an accident on 24 August 2017. The vehicle was written off. I have not received any communication from Netstar informing me that the signal is lost or just alerting me to the fact that something may be wrong in the past 11 months, as the money was still deducted monthly. Whenever...

Altech Netstar / roadcover and xsure debit my money without me agreeing

KwenaSebati on Aug 2, 2018

Good morning I am writing this messages because I complain about my money being debited from my account about things I never agreed on, last month I had to cancel the xsure policy that was debiting my money and I never agreed on it, this month my money is being debited from roadcover and I...

Altech Netstar / lies

Joey Posthumus on Jul 23, 2018

Beware!!! Netstar is a fraudulent service, if you have one remove it and put a tracker or ctrack in. They claim to have all this security and power when in fact their units dont work half the time. I had a Netstar removed from a vehicle in 2014 which they still think is working.. But just...

Altech Netstar / safe and sound plus + sleuth nano ii

Johan Kruger on Jun 23, 2018

The App to access Safe and Sound has been displaying "Network Error" and states "An error occurred while signing you in. Please retry the request" This started at 04:00 on Saturday 23 June until now 19:59 (2018) All negative comments on various platforms with the answer "Your complaint ha...

Altech Netstar / continued debit after account cancellation

Melanie Pitout on Jun 16, 2018

My account was ''cancelled'' on 23.02.2018 and confirmed by Vaneshri Iyappen via email. Since then my bank account has still been debited every month! I sent a mail following up on this 08.05.2018 and have not had a response. If i do not receive a response to this complaint within the...

Altech Netstar / account settlement, account 1832818

Mariette Mcgrath on Jun 14, 2018

My car was fitted with a tracking device as insurance requirement, and stolen in november 2014, I had to sign a document that I owed around nine thousand rand, before they would dispatch a helicopter. The vehicle was recovered, only to be stolen again, this I did not report to netstar, a...

Altech Netstar / call centre

LucindaD on Jun 7, 2018

Charlene from your call centre called me about 5 minutes ago. At first, not explaining what the matter is about, becoming abrupt when I asked questions regarding the nature of the call. I find the fact that she cut the call on me VERY rude and aggravating. I suggest that you train your...

Altech Netstar / end to end lack of service - most disappointing service provider

CPMS South Africa on May 29, 2018

In total we signed up 12 tracking contracts with Altech Netstar, 7 of these have various problems. Ranging from one contract where the vehicle was stolen, Netstar retrieved the removed tracking device but not the vehicle. The problem lies in the fact that we are still paying for a tracking...

Altech Netstar / billing

Pulie MoZee on May 21, 2018

I signed up for 24 months contract with netstar in march and paid R4000 and i was told they will never debit as the amount caters for 24 months installment. Last month they took R154 and i called was advised i will get it that month end. It never happened now they took R99 . What is really...

Altech Netstar / racking unit

Mpho Xaba on May 8, 2018

on the month of October 2017 i bought a car from cmh Midrand while the car was still at he dealership i received an email with a netstar tracking contact of which i called back and requested the devise to be removed off my car immediately, no one at altech contacted me before installing a...

Altech Netstar / unauthorised account

Samantha1973 on Apr 17, 2018

Contract - 21072451 (Ref CAS-2012085-G0G3) I requested a signed COPY (WITH MY SIGNATURE) or recording of the verbal agreement entered into (WITH MY VOICE AND ACKNOWLEDGEMENT). As I explained to both your Call Centre and Credit Works - I have no knowledge of this account. I have never entered into...

Altech Netstar / contract

Amanda Aguiar on Feb 21, 2018

On 15/2/2018 I mailed a letter to Altech Netstar to cancel my agreement with them, due to poor unsatisfactory vervice. hey mailed me back and told me they cannot cancel it because it is a 36monts contract. I request my contract, but nothing was forwarded to me. I wrote another mail to request...

Altech Netstar / scam, liase with hijackers

geetikasrinidhi on Jan 18, 2018

our car was stolen on 10 dec 2017 from gold reef city theme park secure parking . i called the altech netstar and informed them while the car was moving infront of my eyes, their call center agent was rude and saying that he has dispersed 3 choppers in the air and they are hanging around...

Altech Netstar / device installation

mthokozisi on Jan 17, 2018

On the 27th of December I traded in my old car, which it hard a tracking device from your compnay(netstar), I do call to inform them.. and yes they did say they will remove the device and re install it, in the new car.. i've been waiting ever since for them to came and install it, no call...

Altech Netstar / fitment and fitment certificate.

Knoetze on Dec 2, 2017

I purchased a new Toyota Double Cab vehicle from Algoa Toyota Port Elizabeth. and received excellent service from them. When contacting Outsurance to get insurance cover for my vehicle, they informed me that the vehicle must be fitted with a tracking device. They gave me 3 companies name...