Menu
Ally Financial
Ally Financial Customer Service Phone, Email, Contacts

Ally Financial
reviews & complaints

www.ally.com
www.ally.com

Learn how the rating is calculated

4.1 814 Reviews

Ally Financial Complaints Summary

32 Resolved
187 Unresolved
Our verdict: With Ally Financial's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Ally Financial has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Ally Financial. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Ally Financial reviews & complaints 219

Filter reviews by rating
5
595 reviews
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Ally Financial reviews & complaints

ComplaintsBoard
T
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Transfer of tile

On February 22nd I lost my husband to dementia. Well, he had a loan with Ally that I really couldn't afford because I quit my job and stayed home to take care of him up until he passed away long story short after 3 months ally came and took the car because of nonpayment. Im selling my house as well because I can't afford it either anymore. I spoke with the death dept first on June 6th at 10 am I spoke with a Ceaser then Abraham supposedly I was added to the account okay no problem. on 7/13 I called ally again because I wasn't on the account I was told what to do and what papers to send and to who so I did. so on 7/14 I called and was told they received the paperwork and I was added to the account successfully. I can go pick up my husband's tag. I go they say no. They have nothing with my name on it the only person that can pick up the tag is my husband and I said it's gonna take him a minute cause he's dead! so I call Ally right there and they say I'm not on paperwork or account either. I paid them everything I was behind on and made this month's payment too. back and forth all this time and I'm still not on anything I've been waiting for Ally to either transfer to me or not. I'm on the phone with them right now and I've been on hold for 27 minutes now. Is there a manager a supervisor a CEO I can speak with ? Is this really how people get treated when someone dies?

Desired outcome: I would like the car to be transferred to my name so I can go to work and be able to make next month's payment as well

Read full review of Ally Financial
Hide full review
ComplaintsBoard
Z
9:59 am EDT

Ally Financial Ally wont mail or fax lien release to me

I paid off Ally 5-24-22 in full on app. They sent me email stating the lien was released on June 4. Never received the Lien release in the mail so I called them, and the lady told me it was mailed on June 6. Still have not received the release. Looked at emails they stated it was mailed now on 6-15, I am not sure what is going on, but this looks too much like a scamming company. I called today and gave them a fax number and they stated it could take up to 2 business days to receive it, so if it's not received by then I will be hiring an attorney. I have had my vehicle sold since last month and can't get payment until I have a lien release, so this is ridiculous for a company. They also locked me out of the App online, so I don't know what's up with that.

Brandy Viles

Desired outcome: I would like a copy of the lien release

Read full review of Ally Financial
Hide full review
ComplaintsBoard
F
5:40 pm EDT

Ally Financial Auto loan

I recently financed a car through ALLY Financial services. I had purchased a 2018 GLA with auto holding46 in New Jersey. Since I bought the car dealership and ally financial started unfair business practices. Now they managed to open another account in my name to make me financially responsible for 33,000 dollars and reported missed payment to the credit bureau on purpose. I believe the reason they did this is as the car dealership has a really bad reputation and is involved in fraud and scams, they decided to open the account and mess my credit so that they will get the huge interest they are charging me. Huge fraud and identity theft. This bank has opened a second auto loan on my behalf. I am not the owner of the account, I even have proof that I only have one car in my current Ally account. Credit bureaus notified me of late payment and when I checked another account was opened by ALLY or the dealership. They stole my identity and social security and wanted to get more money and interest with a new account. We can't let this type of business abuse people and use them, there is a law to protect citizens against bad and immoral people and businesses. It takes a simple investigation to catch a thief so why not businesses that engage in the same practices. Theft is a theft no matter who he is a poor person or a business. I don't understand how these businesses are allowed to operate in the U. S where people feel that integrity and fairness is the motto of this country.

Bank: ALLY FINANCIAL

Dealership: AutoHolding46

Desired outcome: Remove the fraudulent account and clear my credit report/remove the fake missed payment report. I don't have any missed payments. I am not the owner of the fraudulent account they opened.

Read full review of Ally Financial
View 0 more photos
Hide full review
ComplaintsBoard
C
6:28 pm EDT

Ally Financial Auto loan

My mom passed away last Aug. She had 2 vehicles on finance, one was through Wells Fargo, one through Ally. After she passed, I reached out to both. Wells Fargo took me 15 min, the lady was very helpful and I was good to go. Ally has been hell. If you call the death dept, it takes an hour at least to get through to them. Took me about 8 tries before finally getting ahold of someone. The person who finally spoke with me acted like I am the bad guy. So after 7 months, I finally received the paperwork to get it resolved. I mailed them everything, then I never heard from them again. Called today, (May 23) I am in collections, when they never mailed/emailed me the login information to pay the loan. Ally is the most frustrating institution I know, avoid them at all costs if you care about your sanity and that of your descendants.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
E
6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Class Action Law Suite about 17 years ago!

Hello,

I received a Letter yesterday about a 1099-C Form that I supposedly received the Beginning of May. They told me the ABOUT ADDITIONAL INTEREST PAID TO THE IRS, PENALITES FROM THE IRS, OR ANY ADDITIONAL TAX-PREPARATION FEES. I DON'T BELIEVE ANY OF THOSE APPLY TO ME, BECAUSE I FILED MY TAXES AND DID NOT HAVE ANY TAX DEBTS OWNED TO THE IRS.

Desired outcome: I WANT A REFUND IN THE AMOUT OF $5,000 FOR HASSELING ME ABOUT SOMETHING THAT DOESN'T APPLY TO ME!

Read full review of Ally Financial
Hide full review
ComplaintsBoard
G
3:08 pm EDT

Ally Financial loan gone wrong

This is regarding an auto loan that began 8/13/2019. My vehicle ended up being totaled out by my insurance company Progressive in 2021. My insurance company made a total payout in June of 2021 for $10,838.95. Ally took this money and instead of applying it as an early payoff which was requested they applied it as a one month payment. I tried to deal with them to refund me the interest charges for an early payout and they refused. I am looking to get a refund for the interest charges and credit me for the final payment due of $94.30. The loan was originally fopr 72 months and was prepaid by 38months upon the total loss of the vehicle.

Desired outcome: Some kind of agreed amount of reimbursement for interest on a loan for a vehicle that was a total loss.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
J
11:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Fraudulent charges

Got this notice from Ally on May 6, 2022: “You’ve made 6 limited transactions from your Money Market Savings Account this statement cycle.” I immediately called Ally and told rep that all the withdrawals totaling over. $15,000 were fraudulent and that I did not authorize any withdrawals. Ally rep set up new account and said all the remaining balance was being transferred to it. The old account was still open on May 12 and I called Ally again and told them a $10 deposit was made that day. Rep told me Ally was handling under their Dispute Number 284979. Rep also said it could 10 days before a decision was made and that he could not determine if my personal info been stolen. I am now unable to see to see the fraudulent withdrawals using the Ally app. Request all the fraudulent charges be immediately credited back to my account and advice whether or not my personal info was stolen.

Desired outcome: Immediate crediting of my account for all fraudulent deductions. Advice as to whether or not my personal info was stolen.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
U
2:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Payment extension online approval vs. Over phone

I spoke to Ally on Apr 8th to request a 2 month extension due to my husband being hospitalized which caused our income to be impacted. Customer services reps are absolutely not helpful - they said my request was denied, but on the portal it's approved with a partial payment of over $500 due today or day of request. The rep couldn't provide a logical explanation as to why online I'm approved vs. denied over phone and why I simply couldn't extend partial payment 4/15. She stated partial payments for extensions are due 10 days after request is submitted - however I explained on the portal it requested payment today and there wasn't an option to change the due date.

I called again on 4/12 and requested to speak to a manager but again, I hit a brick wall when spoke to so-called manager, his response to situation was to check back again on Friday to see if I'm eligible again when I have the funds to make the partial payment. What good is an extension, if I need to make a partial payment when obviously I'm requesting extension because not able to pay. Mind you my payment for April is not even due yet. Oh my! what type of finance company is this and are their business practices even legal? What's the reasoning of being denied over the phone vs. eligible online - the inconsistence practice makes no sense to me what-so-ever. I should get the same option over phone as online and should be provided with a logical explanation on what the difference is for approval online vs. over phone. I pray I get out of this micky mouse loan with Ally as quick as possible - I'm working on refinancing or paying off. Ridiculous customer service and seriously I don't think anyone knows what they're talking about - who's servicing this and from what country? I'm in disbelief and filing a complaint with BBB.

Desired outcome: Extension be honored over phone and allow to select partial payment due date for reasonable amount of time.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
J
5:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Refund if overpayment of payoff of vehicle

March 20 2022 payed truck off. Have an overpayment of just over $5000. I called to ck on payment and they said that payment would be processed in 20 days that the “pay in full” team was overload with overpayments right now. I received a letter in the mail April 4 saying thank you for your recent payoff. I called to inquire about the over payment and now they are saying 45 days plus a few days for confirmations. What!? I told them I wanted to speak to a manager, she (mecheyl) apologized and said it will be 45 days now. I told her that I believe that was illegal for them to hold my money that long that I wanted to speak to her manager. She put me on hold for a ridiculous amount of time. Still have not spoken to anyone who cares that I have such a substantial refund, we are sorry is all I get. We sold the truck and cancelled the insurance we purchased, that is why a large refund. The insurance company sent it to me to send the the bank. We did that and sent it overnight. It took them 10 days just to post it. I will be contacting WA Banking Commission to also file a complaint. I have a lawyer that I also will be speaking with along with filing a complaint with the State Attorney General and the FTC. This is not ok.

Desired outcome: Expedite my money to the normal 10 business days.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
C
7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Wire transfer's at ally bank are a joke

This is the most ridiculous bank that I have ever had to deal with. I sent a large wire transfer from ally to bank of america, because I didn't feel my cash was safe there. So I inititated the wire and now they are not honoring my wire transfer and lost prevention locks out my account with no warning or anything. Called 4 times still nothing fixed, the customer service is poor, no one there has any banking knowledge at all. I am so frustrated! I just want my money so I can close my ally account. Please do not bank with them you will have so much trouble!

Desired outcome: I want my cash wired to my Bank of America Account now! Why do we pay $20 extra???

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
U
U
ughughughmungus
, US
May 29, 2022 10:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Was this agent's name Charles by chance?

After a challenging encounter with him, I asked for his last name as I'd like to call back during the week to speak with his supervisor. He said "I don't have one"...okaay, fair enough I guess...but then followed up with "I'm not going to tell you" and hung up on me. No joke. This is the Loss Prevention department. WTF. I called back, that department was closed.

Either their phones are linked to a clock in the basement where they must be working out of, to need our funds so badly while causing us hassle and making my daughter cry, or they are just really awful at customer service and I have absolutely no time for this bs. Ally bank, fix yourself...and give us back our money pretty please, if you need a loan you can just ask nicely.

ComplaintsBoard
J
8:00 pm EDT

Ally Financial Ally Bank not honoring wire transfers!

Ally Bank not honoring wire transfers! 03/30/2022

When you specify on an Ally Bank's transfer form to wire funds to another bank Institute they will generally ignore your wire transfer request and mail a check to keep the money in their bank longer. The funds are debited from your account immediately and do not accrued any interest until they are deposited in the next bank Institute. The time frame involved is usually one to two weeks to arrive and be processed at the next bank Institute versus a wire transfer of 1 to 2 days. In my case it was a substantial amount of money being transferred that had no interest for almost 2 weeks versus 2 days if it had been a wire transfer!

Desired outcome: Financial compensation for the interest that I lost on the substantial amount of money that I had asked Ally Bank to wire transfer. ...On March 24, 2022, Customer Care email stated, Ally Bank does not provide compensation to its customers.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
T
4:05 pm EDT

Ally Financial Deceased account dept.

My brother passed away and had a loan with Ally. This company is predatory at best they took advantage of a handicapped person. I contacted them an informed them of his passing. They forwarded me to the Deceased accounts dept. They were the rudest most unconcerned condescending bunch of people I have every had the displeasure of talking to. All they want is their money. I explained that I could not do anything until the estate is settled and I had the death certificate (this can take up to six weeks). I called kept them informed during this process. Meanwhile while they know that I was waiting on a death cert. and had my information if they needed to reach me, They put the car out for repossession. This was like owing a loan shark. If you do business with this company you need to have your head examined. I will no longer do business with ANY company that does business with Ally. So all you dealerships out there Next me, my family or any one of the thousands of people I have access too needs a new car, they will be asking if you use Ally as a finance company and if you answer yes, don't be surprised if they stand up and walk out.

Desired outcome: Ally to be brought up on charges of predatory loan practices.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
L
11:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial lost automobile title and lien release

I requested that the title and lien release be sent to my "secure" post office box as I live in a rural area. I was told that the documents would be mailed to my post office box. The documents never came and when I inquired, Ally provided Fedex tracking number. The package was never delivered by Fedex. Fedex Proof of Delivery (see attached) shows "no" street address.

I spent hours yesterday on the phone with your company. I was told I would have to wait 30 days.

I am driving an unregistered car and request immediate reissue of lien release and title as it is the fault of Ally for not mailing the documents to a secure and requested location.

Desired outcome: Issue new lien release and Title

Read full review of Ally Financial
View 0 more photos
Hide full review
ComplaintsBoard
S
6:04 pm EST

Ally Financial Auto

I leased a Jeep Cherokee back in Aug 2019 from Sterling Heights Dodge Chrysler Jeep and Ram located at 40111 Van d*e Ave. Sterling Heights, MI 48313. Ally was the bank that held the financing for it, which was setup at the dealership. It was a 2 year lease.

At the end of the 2 year lease, we had the option to extend it for 3 months. We took the option. Ally mailed an extension agreement which I signed and mailed back. I continued to make the payments for the extension. Some time in month 3, Ally called and stated that they never received the contract but have received the payments. I asked that they resend another extension contract and that we extend for a final 3 month period that would ultimately expire Feb 15, 2022. They said that was fine as long as payments stay current.

We continued to make the payments and went back to the dealership on February 8th to just purchase the vehicle outright. The Finance Manager Denise, after having me wait for 45 minutes, calls me in to her office to have me sign the purchase docs. As I'm sitting reviewing them as she is pushing me to sign, I realize that they are trying to charge a 6.1% interest rate!? My credit score is over 800. After letting them know that was unacceptable, I went to my bank to have them finance the purchase.

My bank was able to provide the loan at 2.99%. I went ahead signed the docs and that same day, my bank mailed out a Cashier's Check to Ally Financial (see attached). On February 14th, I woke up to leave for work and noticed that my car was gone! I called the police to realize that the car was repossessed.

At that moment, I called Ally Financial. The first representative told me that they don't see that the car has been repossessed, that payments were current, and that I needed to talk to another department. I was transferred to another representative... Representative number two literally told me the same thing and said that I needed to talk to another department... Representative number three confirmed what representatives one and two said and then said that I needed to talk to yet another department?!?

Finally at representative number four they were able to see that the car was indeed repossessed. At this point, the representative became confrontational even though I was trying to provide proof of payment and it was clearly in their system that payments were current! They said things like"surrree your bank sent the payoff."

Today is now February 15th. I had my bank send a letter and proof of payment to Ally and now Ally is saying that the payment needs to come from the dealership. I called the dealership and the dealership, specifically Gary Riashi, said that was false. The dealership does not have to be the party that sends the payment.

Now I'm stuck in the middle, without a vehicle to go to work, between Ally and the Dealership as they point the finger. Now Gary Riashi is stating that it is out of their hands and do not want to provide any support even though Ally maintains that it is them. Truly, both are at fault with Ally now holding the vehicle.

What a disaster! They not only have all the funds but they still have the car with no end in sight.

DO NOT DO BUSINESS WITH ALLY FINANCIAL

DO NOT DO BUSINESS WITH STERLING HEIGHTS DODGE CHRYSLER JEEP AND RAM - https://www.sterlingheightsdodge.net/

DO NOT DO BUSINESS WITH GARY RIASHI

https://www.scam report.com/report/ally-financial/horsham-pa-bank-auto-finance-1516091

Desired outcome: My vehicle returned

Read full review of Ally Financial
Hide full review
ComplaintsBoard
J
7:06 pm EST

Ally Financial 10 day payoff/ impound department sucks

This is the worst place ever! I had been calling this impound department of ally financial obviously closes all day for 2 days now in order to have a freakin meeting notification left on their voicemail! I have an insurance company calling these people over and over for the past 2 days because I need a 10 day payoff to settle my total loss claim! I am left without a car the insurance company is trying to settle with me and my lien holder “ally financial”

then when you call customer service no one can help you if your account is flagged saying its impound which is not true! my issue is why is it the workforce team or manager did not forecast enough shifts to cover the meeting or is this what you do shut down the entire freakin department and no paying customers can get resolution or no assistance. This is the worst place to get lending with, especially you have needs and their is not 1 person in that damn building that can assist you with them in the department. This is unbelievable and I now see why bbb have this company as a credited business! I will be reporting this on every single web page on every social media platform as well as complain to the bbb.

Desired outcome: SCHEDULE PEOPLE TO ANSWER THE FREAKIN PHONES IF YOU HAVE THAT THE DAMN PLACE IS OPEN FOR BUSINESS!!

Read full review of Ally Financial
Hide full review
ComplaintsBoard
D
1:58 pm EST

Ally Financial Ally Lease - BuyOut Manipulation

I have a 2019 Jeep Wrangler Rubicon I bought for my wife in 2019. It's been very lightly driven and is at end of lease. Market value on this vehicle is 53-58K, my buyout is 41K. That is as long as I buy it out, to the dealer they will only accept 58K.

Their hope/deceptive practice is to get me to turn the vehicle in at no buyout compensation, they sale it at market and keep the difference from 41K and 58K by strong arming the little guy. I actually have the money to buy out the vehicle, so they're not winning on me... but this practice should be illegal as hell. Who cares who rights the check to buy it out?!?!

Desired outcome: Ally tells Dealer my actual buyout value and takes that cash from them like every other lease/dealer turn in process. JEEP SHOULD NOT DO BUSINESS WITH THESE GUYS.

Read full review of Ally Financial
Hide full review
ComplaintsBoard
R
9:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial Auto loan lease

Charged taxes during buyout yet title not registered in my name!

I have seen 2 other complaints here with similar issue.

I bought out my lease 1/10/2022. Ally charged me for the state taxes $1481.89 thinking they will register the car in my name. I got the title but it is not in my name! I went to the secretary of state and was told I have to pay the same tax amount to secretary of state. What did Ally do with the taxes they collected from me? This is textbook FRAUD.

I tried calling them many times but I could never talk to anyone even after waiting 58 minutes on hold. They hang up on me.

Secretary of State office advised me to complain with the state general attorney as they have seen more than one case with the same problem. It is sad this company keeps scaming customers and the law didn't catch up to them yet.

On January 31, 2022 I finally got to talk to someone at Ally. He said they have the right to collect taxes and refused to answer why my title isn't registered in that case! and why am I paying taxes to them and to secretary of state.

I have receipts to show but not able to attach them here, only pictures formats are allowed no pdfs.

Desired outcome: refund of taxes I was charged for title registration that I had to register and pay tax directly for at Secretary of State again.

Read full review of Ally Financial
View 0 more photos
Hide full review
ComplaintsBoard
T
12:17 pm EST

Ally Financial Auto loan

My name is Robert Simmons, 1821 Cortez Lane McKinney, TX 75072. I am extremely upset with the service provided. I have an Auto Loan with your organization. I had Covid from August 13- September 10.2021. I was unable to talk and laboring to breathe. While I was sick, my wife attempted to call in twice and was denied access to making a payment, and was told she is not on the account or authorized. My wife finally called back and had to put herself at risk and was advised she was on the account, but someone should have allowed her to make the payment without talking to me . The supervisor said he would have the 30 day report on 09/21 removed, and call us back. Never received a call back. Called back on 11/21, the supervisor stated he was putting in a request to remove it due to the customer service issue and inconvenience. Said expect a call back and for it to be removed in 45 days. It has been well over 45 days. I called in, and was told it will not be removed. Then when I asked for an exclusive, it was placed on hold for 55 minutes and no one checked on me. I would like this company to stand by their word. The time and money lost waiting and following up, and then for everyone to drop the ball. I am truly floored. I need someone to contact me . I just wish someone would handle me with care and honor their word. Just Terrible.

Sincerely,

Robert Simmons
[protected]

Desired outcome: honor removal of 30 day late report 9/21

Read full review of Ally Financial
Hide full review
ComplaintsBoard
P
8:56 am EST

Ally Financial Ally lost my car title

Took five year loan and paid off in four years. Loan was paid in full on November 15th 2021. Ally Financial insists title was mailed on November 26th and I need to be patient as they are insisting that the United States Post Office takes a month to deliver the mail from Maryland to Illinois. I had their incompetent customer care team email me a lien release letter. Today is December 14th. I had to spend an additional $50 to get a duplicate car title from department of motor vehicle. There are literally hundreds or thousands of complaints against Ally Financial for failing to mail title on paid off retail automobile loans. Thanks to Ally's incompetence I have to wait two months for a replacement title from the DMV. I did have their lien removed. I have filed a complaint with the Illinois attorney general and department of banking and insurance.

Read full review of Ally Financial and 1 comment
Hide full review
1 comment
Add a comment
R
R
ramsab
DEARBORN, US
Jan 31, 2022 8:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem and I want to file a complaint. However, I thought they are based in Minnesota. So I am wondering why you filed a compliant in Illinois.

Also submit a BBB complaint, they followed up with me and they told me they will contact them. This is a scam company.

ComplaintsBoard
C
11:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ally Financial ALLY Financial

I paid off my 1996 1500 Cheyenne I need them to release the lien saying the car has been paid off they have a ethical and moral obigation to send me my title to P.O. Box 19357 Austin TX 7876 ph 7014224

Desired outcome: give me my title i dont owe then anything

Read full review of Ally Financial
Hide full review

Ally Financial Customer Reviews Overview

Ally Financial is a digital financial services company offering a range of products for individuals, businesses, and automotive dealers. Their offerings include online banking, savings and checking accounts, personal loans, mortgage lending, and auto financing. Ally also provides investment options through Ally Invest, with self-directed and automated investing. For automotive dealers, Ally offers inventory financing and other services. The company aims to provide convenient, 24/7 online and mobile banking solutions to meet the diverse financial needs of its customers.

Ally Financial In-depth Review

Overview:

Ally Financial is a well-established financial institution that offers a range of products and services to its customers. With a rich history and background, Ally Financial has become a trusted name in the industry.

Products and Services:

Ally Financial provides a comprehensive suite of financial products and services. From banking services to auto financing, home loans, and investing options, they cater to various financial needs. Their products and services come with unique features and benefits that set them apart from competitors.

Customer Experience:

Ally Financial's website is user-friendly and easy to navigate, ensuring a seamless experience for customers. They also offer excellent customer support, promptly addressing inquiries and issues. Their online banking platform and mobile app provide convenience and accessibility for users.

Interest Rates and Fees:

Ally Financial offers competitive interest rates on their financial products. They maintain transparency and clarity in their fee structures, ensuring customers have a clear understanding of the costs associated with their services. Their rates and fees are comparable to industry standards and often outperform competitors.

Financial Stability:

Ally Financial demonstrates strong financial health and stability. They have consistently received positive credit ratings and industry rankings, reflecting their reliability as a financial institution. Their notable financial achievements and milestones further solidify their position in the market.

Customer Reviews and Satisfaction:

Customers have expressed high levels of satisfaction with Ally Financial's products and services. Positive customer reviews and ratings from various sources highlight their commitment to customer satisfaction. While some minor complaints may arise, overall, customers are pleased with their experience.

Security and Privacy:

Ally Financial prioritizes the security of customer information. They employ robust measures, including encryption protocols and data protection practices, to safeguard sensitive data. Their compliance with industry regulations and standards ensures customers' privacy is protected.

Innovation and Technology:

Ally Financial embraces technology and digital tools to enhance their products and services. They continuously innovate, introducing new features and advancements to meet customer needs. Integration with third-party platforms and partnerships further enriches the customer experience.

Community Involvement and Corporate Social Responsibility:

Ally Financial actively engages in community initiatives and demonstrates corporate social responsibility. They contribute to the community through various programs and practices, including sustainability efforts and philanthropy. Their commitment to social causes has earned them recognition and awards.

Pros and Cons:

Ally Financial's main strengths lie in their diverse range of financial products and services, competitive interest rates, and excellent customer experience. However, some customers may find their fees slightly higher compared to competitors. Overall, Ally Financial is recommended for individuals and businesses seeking a reliable and customer-centric financial institution.

How to file a complaint about Ally Financial?

Here is a comprehensive guide on how to write a complaint or review about Ally Financial on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title:
- Summarize the main issue with Ally Financial in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant information about transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Ally Financial on ComplaintsBoard.com. Remember to use simple language and focus on helping users navigate the process seamlessly.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Ally Financial customer service

Phone numbers

+1 (877) 247-2559 +1 (757) 247-2559 More phone numbers

Website

www.ally.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Ally Financial?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ally Financial Customer Service. Initial Ally Financial complaints should be directed to their team directly. You can find contact details for Ally Financial above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Ally Financial. Discuss the issues you have had with Ally Financial and work with their customer service team to find a resolution.