Menu
Allstate Insurance
Allstate Insurance Customer Service Phone, Email, Contacts

Allstate Insurance
reviews & complaints

www.allstate.com
www.allstate.com

Learn how the rating is calculated

4.2 2090 Reviews

Allstate Insurance Complaints Summary

82 Resolved
402 Unresolved
Our verdict: With Allstate Insurance's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Allstate Insurance has claimed their business profile
Get notifications about new complaints and reviews of Allstate Insurance. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Allstate Insurance reviews & complaints 491

Filter reviews by rating
5
1604 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Allstate Insurance reviews & complaints

ComplaintsBoard
J
1:11 pm EST

Allstate Insurance auto insurance

After Speaking with agent about starting a policy I decided not to switch from My current policy. Spoke to the agent to stop all billing on February 1 and was assured it was not going to be charged to my checking account. February 5, $ 1664.22 was withdrawn from my checking account with a overdraft fee of $10.00. After speaking with the owner of the agency he told the returned the money back to my checking account. I t still has not been credited to my account . Also the agent told me he would not return the bank fee to me of $10.00. Ex Policy number is [protected].

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
C
10:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance landlord policy

After 20 years of being a loyal Allstate policy holder we were totally screwed and blindsided after being told our claim was covered and signing to their prefered miitigation company who was also told the claim was covered. On January 11th I was notified of the Pipe burst at my rental property at which time I called Allstate and was given the claim number [protected].. On the 12th claims agent Anthony [protected] x1210441) called me and we discussed the claim and I was told I would be covered and just had to pay the 1000.00 deductible and the pipe repair even though there was no power and the water was not turned off. On January 17th I was contacted by Tyler Walters, a claims adjuster to meet me at the house on the 18th between 10:00 and 10:30. After driving in an ice storm to meet him he had already come and gone without even the courtesy of waiting for me. He left after taking 5 or 6/pictures and called to tell me they were denying the claim. Not only do they not cover your claim they hire people who don't know what's going on and give you incorrect information and have absolutely no liabillaity when providing incorrect information. He told me the policy didn't cover it because of there not being heat which I made very clear to all. If it's a black and white policy why tell me it was covered and have me drive in an ice storm or even meet me at all? I'm so disgusted that no one has cared enough to discuss this with me or explain where Allstate's liability is with providing me incorrect information. I was told they had discussed whether or not they were going to pay and apparently the adjusters took it upon themselves to deny the claim. NOT in Good Hands! Shame on you Allstate!

Read full review of Allstate Insurance
View 0 more photos
Hide full review
ComplaintsBoard
S
2:23 pm EST

Allstate Insurance notary auto tags customer service

My name is Sheila Perez and I am an Insurance Agent for Acceptance Insurance.

Today I wrote a policy for a client on a Out of State vehicle that has been housed in a garage in Pennsylvania for 18 years that did not have plates. I wrote up the policy and they went over to Erie Auto Tags to conduct the title transfer for the vehicle so that they could get to their appointment.

However, when they went over to process the transfer, Phyllis the Notary Agent at Erie Auto Tags refused to assist because she needed to have the car present. But in reality the Client Ms. Gisela Fenu [protected] and her son Salvatore Castaldi [protected] tried to explain to Phyllis that they could not bring the car to the Office without the tags and she would not budge.

Additionally, there were other incidents including one where there was an African American couple from NY that came into our office one evening in December 2017 upset with Phyllis because she refused to allow them access to Erie Auto Tags Fax number or email in order for them to have their insurance company send them proof of insurance. Phyllis informed them that the office closed at 5:30 and that they would have to go to the library to see if someone at the library could help them receive and print the proof of insurance for them. The closest library was 10-15 minutes away which meant that they would never get back on time because according to Phyllis the office closed at 5:30.

So I assisted them and was able to get their proof of insurance and when I went over with them to Erie Auto Tags and I asked Phyllis what time does Erie Auto Tags Close, she informed me that they closed at 6:00 PM. And I said so if you close at 6:00 PM why did you inform these people that your office closed at 5:30? And also, why would you not facilitate the proof of insurance for your auto tag and transfer customers by providing a fax number or email where the company could fax that back to your office? Phyllis replied that they misunderstood her because she claimed that she NEVER told them 5:30. And the African American Couple looked at me astonished and said that is NOT true you told us your office closed at 5:30 PM and we told you that if we went to the library we would NEVER make it back on time before the office closed.

Please note that this is NOT the first time that I have had to deal with unsatisfied customers that have a black or brown face on it and quite frankly the words that have been used by those dissatisfied customers that come out of Erie Auto Tags is that "PHYLLIS IS RACIST".

Phyllis Yelled at me to GET OUT OF HER STORE and I said I WOULD NOT LEAVE until I received the name and phone number of her supervisor to which she informed me was Andy Leach at [protected] (Broker) Allstate Insurance.

You can contact me at [protected] with any questions you may have.

Please be advised that Ms. Fenu also has the name and phone number of her uncle who experienced the same type of treatment by Phyllis.

Please note that no one complains about the other person male that works with Phyllis. The ONLY complaints we have received from people dissatisfied with the treatment they received are all about and directed towards PHYLLIS.

"THOSE SPANISH PEOPLE" to me is an offensive, stereotypical, derogatory remark that makes me believe that what the clients are saying is true.

Respectfully Submitted

Sheila Perez

Read full review of Allstate Insurance and 1 comment
Hide full review
1 comment
Add a comment
S
S
She P
, US
Jan 31, 2018 5:15 pm EST

Please note that Ms. Fenu was able to get her tags and transfer from COMMONWEALTH AUTO TAGS Ms. Renae in West Reading, PA [protected] was very helpful, understanding and accommodating. Ms. Renae is also one of the Notaries that I have worked with to conduct my tags, registrations and title transfers for the past 30 years and we have ALWAYS been very courteous, accommodating and friendly. GREAT CUSTOMER SERVICE! Also, we here at the Office of the company receive complaints on the weekly regular anywhere between 3-5+ complaints.

ComplaintsBoard
A
1:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance life insurance basic and rider expenses

Dear Sirs;
Policy Number: [protected]

I was looking at my bill and saw that you a been charging me for basic and rider expenses after my youngest child has passed 21 years of age. Ashley Lorran Greible was born on April 4th, 1993 that will make her 25 this April. My life insurance had the rider for both of my children until they turned 21, I will be expecting a refund plus interest on this rider for the last few years. Please remove this basic and rider expense, and feel free to contact me at [protected] or at [protected]@aol.com

Thank You,
Alice Greible

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
D
6:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance service

Allstate is sorry! Iv been fighting with them for months. A young boy on yalls insurance totalled my car. We finally got the money to pay it off but I still have not been provided with my carseats that were tore up in the wreck! Im tired of begging why havnt I been taken care of yet! This is bs! I have been borrowing car seats and they need them back and I cant seam to get anything done with allstate

Read full review of Allstate Insurance and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Jan 25, 2018 6:19 am EST

Are you referring to a child's car seat? What has the insurance agents told you?

ComplaintsBoard
M
11:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance payment of rental car during vehicle repair

PLEASE SEE EMAIL CHAIN TEXT BELOW:

Sent 1/23/2018 at 9:43am to Brian Kaplun and Krista Nery

RE: Allstate Claim:[protected]
Awaiting your response to email from December 22, 2017…Hertz charged me $1, 075 for charges related to the rental car used while my car was in the shop. Allstate only paid through 11/24/2017; however, my vehicle wasn't ready until 12/7/2017, which is the date I picked it up, after returning the rental. This needs to be addressed and all payments due to Hertz paid expeditiously.

Marcia A. Talbert

From: Marcia A Talbert [mailto:[protected]@sbcglobal.net]
Sent: Friday, December 22, 2017 4:26 PM
To: '[protected]@claims.allstate.com'
Cc: 'nery.[protected]@allstate.com' ; '[protected]@allstate.com'
Subject: RE: Allstate Claim:[protected]
Importance: High

Thank-you for memorializing our conversation on November 5, 2017; however, I did not request that Allstate "hold off" payment to the McCurdy Body Shop. I was asked if I wanted the payment to come to me, after not receiving the first check that was sent out, due to the claims person sending to the wrong address, which was changed via voicemail in September. I indicated that the payment should be made to McCurdy's, once they would be submitted an adjusted bill, based on the damages found once the vehicle was dismantled to assess damage. This bill was submitted to Allstate and McCurdy's has been paid for the work performed to restore my vehicle.

That being said…

On December 4, 2017, McCurdy Body Shop contacted me to let me know my vehicle would be ready at 5:00pm. I subsequently returned the rental car to Hertz, and who arranged transportation to McCurdy Body Shop for me to pick up my vehicle. At the time I returned the rental, I was not provided with a final bill because Allstate had not yet provided an extension for the rental period, which began on November 7, 2017. As of the writing of this email, Hertz has not yet been paid for the cost of the rental, which ran from November 7, 2017 at 4:59pm through December 4, 2017 at approximately 4:30pm. It is now December 22, 2017; and Hertz still maintains a hold on funds on my credit card, which was used to secure the rental, despite it being a "direct-bill" through Hertz. I would like to have all matters related to this claim, caused by your insured, settled before the end of the year, 2017. Please follow up with Hertz to ensure payment is forwarded to them expeditiously, and this matter settled, releasing any holds on my personal credit card…which is further causing an undue inconvenience to me by Allstate.

Your prompt attention to this matter is appreciated.

Sincerely,

Marcia A. Talbert

From: [protected]@claims.allstate.com [mailto:[protected]@claims.allstate.com]
Sent: Tuesday, November 7, 2017 11:35 AM
To: [protected]@sbcglobal.net
Cc: nery.[protected]@allstate.com; [protected]@allstate.com
Subject: Re: Allstate Claim:[protected]

Ms. Talbert,

First off, I do apologize for any miscommunication that transpired between Brian and yourself. During our conversation, we confirmed that rental reservation was set through claims connection. We also discussed that rental starts the day the vehicle is taken into the shop for repairs and ends on the completion of repairs. We do not cover additional insurance, gas or mileage.

As far as your repairs, we have initial estimate written using our QFC app. You have also confirmed that you will be having the vehicle repaired at McCurdy Body shop and that they were given copy of the initial estimate. Per your request, we will hold off on issuing payment until the shop has submitted their supplement. Please be sure that they send the supplement request, invoices and supporting photos to: [protected]@ALLSTATE.COM. Claim number must be included in the subject line of the email.

If you have any further questions or concerns. Please feel free to contact me directly at the phone number below.

Thank you,

Krista Nery
Allstate Northbrook Indemnity Company
Phone: [protected]
Fax: [protected]
[protected]@claims.allstate.com

**** Please do not delete your unique Conversation ID ****

*** Conversation ID: 7EDD30FACA4C7E43 ***

--------------------------------------------------------------------------------------------------------

From:[protected]@sbcglobal.net
Sent:Sunday, November 5, 2017 4:10 PM
To:[protected]@claims.allstate.com
CC:[protected]@allstate.com, nery.[protected]@allstate.com
Subject:Re: Allstate Claim:[protected]

Spare me your insincere and fake well-wishes, I don't have time for fake & phony...if you can't be professional, miss me!

Krista: please assign this claim to another Claims examiner. I will no longer communicate with Brian Kaplun going forward and I just blocked him from sending me additional emails. He fails to read through them for content and clarity which would give an opportunity to address the matter/issues/questions posed in the email. Clearly, he has some issues, which I am not trying to solve in settling my claim with your insured! I would prefer to work with someone else in the Claims Department, specifically not a smart-[censored].

I will await your response to this email.

Sincerely,

Marcia A. Talbert

> On Nov 4, 2017, at 3:30 PM, Allstate Insurance wrote:
>
> Have a great weekend.
>
> BRIAN KAPLUN
> Allstate Northbrook Indemnity Company
> Phone: [protected]
> Fax: [protected]
> [protected]@claims.allstate.com

>
> **** Please do not delete your unique Conversation ID ****
>
> *** Conversation ID: 7EDD30FACA4C7E43 ***

>
> From:[protected]@sbcglobal.net
> Sent:Saturday, November 4, 2017 4:36 PM
> To:[protected]@claims.allstate.com
> CC:
> Subject:Re: Allstate Claim:[protected]
>
> I recommend you read my response for content and clarity, not for taking a defensive stance. You did not comment on my reference to the supposed check you sent to the wrong address, the change in address (which I also provided in a voicemail to you in September), nor the request to escalate this claim.. No, you focused on telling me Allstate's policies and procedures on using Enterprise. Did you send me a copy of Allstate's policies and procedures prior to making this statement?!? Is it Allstate's Policy to only use Enterprise to direct-bill car rentals?!? Hmmmm, okay...
>
> Enterprise is NOT the only car rental company Allstate uses. Not that I HAD to tell you that I worked in the Insurance Industry for over 25 years...but, I worked in the Insurance Industry for over 25 years...where conflicts of interest are frowned upon. Stating that Enterprise is the only rental car company Allstate uses is a direct conflict...I set up a direct bill with Hertz, per a conversation with a different Allstate Rep, who informed me that Hertz need only contact Allstate via the 'Claims Connection' once I arrive to pick up the rental to obtain the direct-bill information. You should reference the The Anti-Kickback Act of 1986 for additional clarity on this Federal law. Clearly, you are posing a conflict of interest in your representation of Allstate's relationship with Enterprise and a further conflict when you contacted my insurance carrier. If you just do what is ethical, I have no cause to question your intent or integrity. Again, I didn't invite Allstate into my life; but I will be treated with professionalism and sincerity, at a minimum.
>
> Sincerely,
>
> Marcia A. Talbert
>
> Cc: Krista Nery, Allstate
>
>
> > On Nov 4, 2017, at 10:36 AM, Allstate Insurance wrote:
> >
> > if you disagree with Allstate's policy and procedures, I would suggest you to go through repairs with your own insurance carrier in this case and they will subrogate us for the damages and your rental.
> >
> > Thanks,
> >
> > BRIAN KAPLUN
> > Allstate Northbrook Indemnity Company
> > Phone: [protected]
> > Fax: [protected]
> > [protected]@claims.allstate.com

> > **** Please do not delete your unique Conversation ID ****
> >
> > *** Conversation ID: 7EDD30FACA4C7E43 ***
> >
> > --------------------------------------------------------------------------------------------------------
> >
> > From:[protected]@claims.allstate.com
> > Sent:Saturday, November 4, 2017 12:27 PM
> > To:[protected]@sbcglobal.net
> > CC:
> > Subject:Re: Allstate Claim:[protected]
> >
> > That is why we have set a direct bill reservation for your so you don't have to pay out of pocket. If you choose not to get into the rental, then you will have to submit us your receipt for reimbursement purposes only.
> >
> > Thanks,
> >
> > BRIAN KAPLUN
> > Allstate Northbrook Indemnity Company
> > Phone: [protected]
> > Fax: [protected]
> > [protected]@claims.allstate.com
> >

> > **** Please do not delete your unique Conversation ID ****
> >
> > *** Conversation ID: 7EDD30FACA4C7E43 ***
> >
> > --------------------------------------------------------------------------------------------------------
> >
> > From:[protected]@sbcglobal.net
> > Sent:Saturday, November 4, 2017 11:57 AM
> > To:[protected]@claims.allstate.com
> > CC:
> > Subject:Re: Allstate Claim:[protected]
> >
> > Your insured is inconveniencing me...I will not pay out $500+ for a rental car. I could've just submitted the claim to my insurance company & paid the deductible while awaiting reimbursement. I'm not going to do that because your insured hit me...she chose to enter my life at that point. As her insurance company, she brought Allstate into my life, as well. I would expect better customer service from Allstate, given that I didn't cause this situation, your insured did.
> >
> > Also, please refrain from attempts to insult my intelligence. Of course the body shop has the low-ball estimate from Allstate. You asked me for the name of the body shop weeks ago, when you inquired about my receiving the check for the low-ball estimate...still haven't received that but, I digress...since I keep giving you information and you refuse to acknowledge/use it (I.e.. Change in address, updated telephone contact number, etc...) I would think that you would have been in touch with them, after your inquiry; however, as of this past Thursday, no one at the body shop has heard from Allstate regarding my vehicle.
> >
> > I'm not Allstate's insured so, I don't expect much, except that Allstate act in good faith. Perhaps you, or I, should escalate this to someone who will be able to address the continued inconvenience I am enduring as a result of your insured.
> >
> > Sincerely,
> >
> > Marcia A. Talbert
> >
> > > On Nov 4, 2017, at 8:09 AM, Allstate Insurance wrote:
> > >
> > > If you will not be using the Enterprise rental reservation, then you will have to submit me your out of pocket rental bill at the completion of your repairs so I may review it for reimbursement. Please be sure to provide the shop a copy of the Allstate estimate so they can submit a supplement to us for additional damage.
> > >
> > > Thanks,
> > >
> > > BRIAN KAPLUN
> > > Allstate Northbrook Indemnity Company
> > > Phone: [protected]
> > > Fax: [protected]
> > > [protected]@claims.allstate.com
> > >

> > >
> > > **** Please do not delete your unique Conversation ID ****
> > >
> > > *** Conversation ID: 7EDD30FACA4C7E43 ***

> > >
> > > From:[protected]@sbcglobal.net
> > > Sent:Friday, November 3, 2017 11:51 AM
> > > To:[protected]@claims.allstate.com
> > > CC:
> > > Subject:Re: Allstate Claim:[protected]
> > >
> > > Good morning, Brian.
> > >
> > > I left you a voicemail last Thursday, 10/25/2017 regarding the rental from Enterprise. I cannot rent f on them so I reserved a car at another rental car company. McCurdy Body Shop estimates my car will take approximately two weeks to repair, based on the tear down, re-estimating the damage and subsequent repairs. I reserved the rental for two weeks, to meet this timeline; so I will need Allstate to pay for the rental based on the attached reservation confirmation.
> > >
> > > I will await your return phone call regarding the rental: [protected] (home); [protected] (cell).
> > >
> > > Sincerely,
> > >
> > > Marcia A. Talbert
> > >

> > > >
> > > > **** Please do not delete your unique Conversation ID ****
> > > >
> > > > *** Conversation ID: 7EDD30FACA4C7E43 ***
> > > >
> > >
> > >
> > > P_CLAIMS_EOB7B_FREEFORMTEXT_T
> > >
> > > EMAIL_TO:[protected]@claims.allstate.com:
> >
> >
> > P_CLAIMS_EOB7B_FREEFORMTEXT_T
> >
> > EMAIL_TO:[protected]@claims.allstate.com:
>
>
> P_CLAIMS_EOB7B_FREEFORMTEXT_T
>
> EMAIL_TO:[protected]@claims.allstate.com:

Read full review of Allstate Insurance
Update by Marcia A Talbert
Jan 23, 2018 11:53 am EST

not sure if the complaint was submitted, as the screen brought me to a page containing the information from the complaint I embedded as text from an email...

Hide full review
ComplaintsBoard
Y
8:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance blankenbeckler insurance (allstate)

I was hired by Blankenbeckler Insurance after I passed my exam with the state of texas. I paid and filed out the form to get my license. I was told by my office manager that it was OK for me to quote, do endorsements and talk to the customers about their insurance needs even though I could not bind them down until I received my license but that they would pay me commission for quoting them but the office manager would have to bind them. My commission was the same amount as the other licensed agents. Everything I was reading during my continuing education classes stated that you could not quote or endorse anyone without being licensed. I started to work in august of 2017 and still don't have my license. I found out the first week of december that my license hasn't been issued because I had filed for a personal lines property and casualty license instead of a general license which is supposed to match exactly the exam I took. The owner of Blankenbeckler insurance was never made aware by my office manager that I had not received my license yet. But yet I was doing what my office manager was telling me to do because he is the office manager. When the owner found out I had no license yet the office manager said I could no longer quote or do endorsements until I received my license. I was told that the Wednesday before christmas. Today I was fired. I have never been written up for anything the entire time I worked there yet I get fired today and I was not told why! I know why, its because they were having me do things that is against state regulations! The Agency is located inside of Carlisle Dealership in Waxahachie Texas. The owners name is Austin Blankenbeckler and my office managers name is Wesley Tryon. What they did is wrong and I do plan on filing a complaint with the Texas Department of Insurance!
My name is Robin Marshall Stxw9c0g
My email address is [protected]@aol.com
My rate of pay was $16.00 per hour which came to a base pay of $650.00 per week plus my commission.

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
T
1:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance apartment broken into

Allstate Claim:[protected]
I have been trying to resolve this claim since September and no agent or supervisor will help me. I have sent all paper work and police reports over to Mike Clarke and left several messages and he continues to blow me off. I will be posting on every web site how very unsatisfactory I am with this company and hope no one will use you guys. Your customer service sucks as well as your agents. LIARS!

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
P
12:41 pm EST

Allstate Insurance auto insurance claim

On November 13th, 2017 I had a Deer Strike just outside of the hamlet Cheshire, NY at 7:15 pm EST. As of today, December 21st I still do not have my car back as it is still in the collision shop being repaired even though the supplemental estimate from the collision shop was partially approved by Allstate back on December 6th. I say partially because the adjuster/estimator for Allstate has balked and refused each and every item listed as needing repair by the shop including the airbag harness which was severed by the deer strike. This part is a $1, 300 part and requires a the repair is done by a authorized Subaru mechanic to replace and rewire. This is a 13 hour job. However the adjuster only accepted $800 for the $1, 700 repair bill. Plus he also refuse to replace the bumper which sustained damages as well as the passenger side head lamp, the Fog Lamp, The grill, Hood, Right front Fender, Radiator & radiator frame. The alignment needed repair as does the front right caliper which now pinches the rotor. Of these repairs, the caliper was deemed not requiring replacement and the original bumper was requested to be placed back onto my vehicle by the Allstate Insurance adjuster/estimator. I made a complaint with Allstate Corporate back on December 13th where I was assured by the supervisor that the complaint would be sent to escalations and addressed. Now almost 1 week after the complaint days and 38 days after the Deer Strike I still do not have my car back from the repair shop. And to make matters worse, I had to return the rental vehicle provided by Allstate because they only provide a rental for 30 days, after 30 days the rental charges fall solely on the claimant. This entire fiasco has been a joke from the start. Allstate blames the collision shop and nothing is being addressed regarding my claim. The collision shop stated I "should" have my car back by December 29th. I am more that disgusted by how Allstate has treated me as well as the claim.

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
I
9:35 pm EST

Allstate Insurance price gouging, then sends you to collections

Allstate started out quoting me reasonable prices and I decided to utilize their services. Then I needed to add some of my family to the plan. Still the price was okay and I felt 590.00 was getting a bit steep, but I thought I can still pay it. I have very good credit and all my drivers were in good standing. At the last minute, I added one more driver to the policy... Still a good driver they jacked up the price to 800.00 plus a month as I was standing in the dmv and I had to accept it. I paid the 1st 800.. Plus, then decided it was too difficult to pay and went with aaa car insurance. They brought my payments down to 490.00. From 849.00. Allstate realized they were loosing me as a customer and offered me 630.00 for me to stay. I said I was still going to go with aaa. Allstate said, I owed them the remaining balance of 550.00 and they wanted their money right then. I said, I didn't have it because they already took so much from me and that I would pay them in installments. They said they could take 2 installments with no time frame. I was thinking 1 installment per month. Well, I paid them 250.00 1st time, then two weeks later they sent me to collections. Do not get involved with allstate! Ever! They are like a bad divorce.

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
N
1:22 pm EST

Allstate Insurance re-reimbursement for cost of downtime of a driver's education car

Your client hit one of my Driver's Education cars. There was significant damage to the vehicle, which put it out of commission for weeks. There is downtime that every insurance company must pay for the loss of income. All-State is absolutely one of the worst in trying to get resolve. Here is the account of the incident.

Insurance Company: Allstate
Representative: Sabrina (I believe the last name is Smith)
Phone Number: [protected]
Claim Number: [protected]

Date of Accident: Aug. 9th
Total amount of money due: $9, 300
Appointments missed: 62
Downtime submitted to Allstate: Aug. 31st

No contact made until I reached back out on Nov.5th
On Nov. 5th Sabrina stated that they needed more information and the schedule of the other cars on the fleet.
Additional info on other cars on the fleet submitted on Nov. 8th

I called again around Nov. 27th and was told "I haven't really looked at it yet, you sent too much stuff" told her all I did was sent what she requested.

I called again on Dec.11th wanting to find out why we were getting the runaround and if she wasn't going to handle the case that I would like to speak to someone else

Today is Dec. 14th still no response from Sabrina or anyone from Allstate.

I know this is the norm for All-State since I have unfortunately had to deal with your company on other occasions; however, you have a legal responsibility to pay for this cost.

D. Kirk Bressette MBA
CEO/Co-Founder
Drive Smart Georgia
[protected]

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
H
11:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance failure to pay flood insurance claim in a timely manner

Home was flooded on 8/28/2017. Claim account was initiated by policy holder on 8/30/2017 (Claim#[protected]). Adjustor did site visit to inspect/scope damages on 9/13/2017 and 9/19/2017. Policy holder responded to subsequent information requests from Allstate via telephone and email. All information requested from policy holder was provided to Allstate in timely manner. Policy holder contacted Allstate on 12/5/2017 to get status report on filed structural damages claim. Allstate responded that there were "issues" with adjustor report and new adjustor would be coming to re-scope damages. Allstate has exceeded allotted time period for structural claim payment (90 days). Insurer (Allstate) has not met obligations to policy holder.

97 days have passed and claim for structural damage due to flood has not been paid.

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
B
10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance agent committing fraud

my agent has added things to my policy without me athorizu=ing changes only to take those additions away and increase the amount i have to pay monthly .. not keeping the quote he gave me . I have called my agents office on several occasions to try and straighten this out only to be told that my agent is not in the office ! So I leave message after message requesting a return call. None of my calls are returned ! Its very frustrating to have to deal with this .. On top of that its horrible customer service ! I contacted the state of texas and made a report concerning this issue .. All I want is to be dealt with honestly.. I expect my agent to have some integrity and abide by the quote that they gave me, not fudge the numbers and then make the customer pay because the shady way they set up the plan didnt work !

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
R
10:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Allstate Insurance unethical behavior by insurance agent

Insurance Agent Soledad Gonzalez presented herself to be unethical, rude, condescending and patronizing to a long time policyholder of the company. Upon asking her to make changes, she refused and made asinine comments. Additionally, proceeded to insult the policyholder telling her she went to that location out of "convenience". Finally, telling the client to return at a later time to make her changes and refused to provide further information.

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
R
3:49 pm EST

Allstate Insurance bad faith estimate of payment on claim number [protected]

I've been attempting to collect what I believe is a reasonable estimated payment for repairs on a slab leak for a loss filed on 11/01/2017. This filing was a nightmare, nothing like compared to the previous two losses filed in 2015 and 2013 (all due to natural causes). The insurance representatives responses are unreasonable and unworkable for the amount of damage to be repaired and flooring to be replaced. I have to replace 572 sq. ft. of flooring, baseboards and quarter round, sheetrock, and repainting. I've had several professional bids and all contractors state for the amount of work to be done what Allstate has offered to settle this claim is ridiculous.
The biggest flaw in the process is to give me an estimate that does not include replacing the flooring in the kitchen. The adjusters are claiming it would be an upgrade because he saw vinyl flooring in the kitchen on the day he made his examination. Allstate had a water removal company in within 3 hours of filing the claim to prevent growth of mold and mildew within the walls and the floors. They immediately ripped up all the damaged flooring and cut into the walls and removed molding and baseboards to allow large turbine fans to dry the moisture.
This company, Rainbow International, took pictures before, during, and after the process of removing the damaged materials. Allstate did not request a report prior to the estimate, but simply estimated on the basis of what the adjuster saw on site. I had the company to forward them pictures indicating the laminate flooring in the kitchen prior to its removal. To conclude, they will not go back and review the estimate, and I cannot get the repairs done on what they claim are fair and reasonable payments.
I am a disabled veteran with chronic respiratory issues who has to take breathing treatments at home and cannot afford the expense of staying in a hotel room the 5 nights Rainbow International had the 9 turbine fans placed throughout my house to dry up the moisture caused by the leak. We could not eat in the kitchen due to debris flying throughout the house, and I could not take my treatments due to possible contamination. The only response I got was those things are not covered in the policy. I've been an Allstate customer since 2005. I still need to make repairs that should be covered in my policy. The best resolution for this claim is to make full restitution for the repairs to commence.

Read full review of Allstate Insurance and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Dec 04, 2017 10:30 pm EST

I suppose if you disagree with their estimate, you have the ability to contact an attorney.

ComplaintsBoard
G
3:04 pm EST

Allstate Insurance auto insurance billing practices

Three months ago, we noticed our auto rates jumped dramatically (no accidents or claims), so our local Allstate agent office was contacted. We were told that a DISCOUNT could be applied for online billing, which we agreed to have and set it up. Next month...NO DISCOUNT was applied.

Our agent was again contacted and we were told he would send a request to the main office to make sure we got the discount. Well, the most recent bill arrived with ...again NO DISCOUNT. We were being misled and Allstate refuses to apply the paperless billing. Their excuse...their policy is to wait until our future renewal date to consider the discount.

No mention of this was EVER made when Allstate was pushing for the paperless option. Customer service was no help. If Allstate fights this much on a minor billing discount(which saves THEM money) ...I am concerned about what to expect on any actual claim!

Consequently, we are insurance shopping in the morning...this time through an independent agent ...NOT a representative of any particular insurance company.

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
P
9:16 pm EST

Allstate Insurance allstate will not dispute my accident

I was struck by a driver who was a client of allstate. I have geico. Allstate driver struck me in the drivers side, and allstate agent marsha roberts, refuses to send an adjuster to go look at my car to see the damages and it was the allstate drivers fault! I just want some justice, because it is unethical for your agents to neglect any evidence, and continuously contradicting herself (She is also saying that she isn't receiving my emails, yet I forward it to my gf and she receives it just fine),.. Something is fishy and I will get to the bottom of it. Marsha roberts needs to learn that her opinion does not dispute a situation when she was not at the accident. I have clear evidence that it was not my fault, and she fails to look at the situation. Police department also claiming that they sent me a police report, when they did not. It's neglect of evidence, and neglect of the whole situation because she/ and whoever else simply does not want to do their job. I also tried to speak to her manager and they have yet to call me back. I will keep calling until someone does something about this.

Read full review of Allstate Insurance and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 21, 2017 11:55 pm EST

The photos show quite a scrape. What is your intent as to what it may show?

ComplaintsBoard
C
5:55 pm EST

Allstate Insurance roadside assistance.

Allstate is just horrible with communicating anything when your on a side of a road waiting on help I had to wait more than 45 minutes to recall their roadside Assistance just for them to tell me "they haven't found a tow truck yet In my location yet" and I am On the side of a freeway with tow trucks passing me . Horrible. Then the police had to esscort me off the freeway with a ripped tire so I wouldn't have to pay for a city tow that my insurance is supposed to be covering because I couldn't get a tow truck to tow me correctly Just plain horrible then I still haven't received any messages or phone calls from their roadside assistance just giving me some time of communication in regards to the time or any follow up messages about my tow .

If you need a better roadside Assistance that won't forget about you on the side of the road for hours, Allstate is not for you .

Read full review of Allstate Insurance
Hide full review
ComplaintsBoard
L
4:12 pm EST

Allstate Insurance unethical behaviour - richardson agency - erin richardson brian braswell

COMPLAINT- NONAGENT FRAUD Unethical Behaviour Richardson Agency, Erin Richardson & Brian Braswell 11730 Jones Bridge Rd Ste E Johns Creek GA. Brian Braswell is giving insurance quotes, explaining coverage & taking payment. He saids he will take our policies with him no matter where he goes. he also pressures wants us to buy modere products from him, his mlm. the policy ends up being much more & others have complained of double. Brian promises it will go down, that he has to make his commission and then it can be cancelled. also he saids that money will be made from signing up for the mlm modere, and modere profit will pay the difference in the increase of insurance. this brian sells these products from the agency & shows on his Face Book page a welcome of agent owner erin richardson. i received a identity report that my driving record was pulled & i never gave Brian or this agency, or erin richardson permission. i now learn that this guy is a fraud, he is not even an agent or supposed to be doing this type of work. the owner erin richardson, knows that he is quoting & acting as an agent, going over coverages, selling other business & getting peoples personal & credit info. he has people call on his cell phone. he brags about having an office at allstate richardson agency & goes on & on about how much he & his husband keith make, what they do & this owner & agent erin richardson being a part of the enterprise & working for him. brian talked about this man joey being a fraud & he catching him but brian is causing rates to go up and do a business he's not licensed to do, he is squirmy. everyone at the agency is in on it. everyone at the apartment complex now knows about him & this agent. he has his mom do work at the agency too, shes not an agent either. what a sham of an agency & owner to allow this & not care about the integrity of her clients and the public. is it that hard to sell insurance that people like this guy are hired to misrepresent quotes, overcharge and addon to just get a policy.

Read full review of Allstate Insurance and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 20, 2017 12:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your complaint is very hard to read due to your grammar and run-on sentences.

ComplaintsBoard
E
3:21 pm EST

Allstate Insurance lied about condition of my car and lied about price of repair, not wanting to resolve problem

On September 3rd our car was in a car accident, All state wanted us to use their own body shop (certified collision) they brain washed us (our mistake) to use their body shop because they said it was going to have life time warranty and be faster, so after they gave us an estimate and promised our car would be ready in 4 weeks ...4 weeks later they told us that it wasn't ready yet, by that time our car rental period was over so we had to find another car to drive while my car was getting fixed, then after another week they kept saying it wasn't ready, then we spoke to the shop manager of the body shop and he said the guy that was working on the car "drop the ball"on our vehicle and they needed to have someone else start to work on it and finish it, and the shop manager stated he needed another 4 weeks to finish the project because it was just too big! So weeks passed and almost 3 months later, also AllState giving us excuses and not answering our questions (Tonna Madsen our insurance agent being rude and making unnecessary comments and non professional comments like how that happened to her when she was young and she got over it etc etc instead of helping us out, she also stated that she would never take her car to that shop, so how did she expect us to be safe and happy with this car?) then finally they gave me my car back on November 15, almost 3 months after! Can't believe how nice they are while collecting the monthly payment every month but once you get into an accident where it wasn't even your fault they don't help you at all and don't care about you as a costumer.

The original estimate to repair was $12, 000 so All state didn't want to pay me full price for my car because they said that still was repairable because it had no frame Damage and because it wasn't more than 80% of the value of my car which for my car i paid around $16, 000 just around 2 months before the accident.

So when I received my car back, the body shop manager showed me and gave me copies of how much they spent to repair my car and the total is $17, 100, that's more of what I paid for my car!.

But this is not it, after I picked up my car I went to carmax to get an appraisal to see how much is worth now if I want to trade it in because my family and I don't feel safe In the car anymore, and at Carmax our appraisal offer is for only $10, 000 ! They explained in a very detail manner that our car has obvious frame damage on multiple sections of the car frame and they don't even buy those cars with frame damage to resell, they could buy my car for $10, 000 and they would have to send it to an auction right away, they were so amazed to know how an auto insurance lied to us about the car not having frame damage and being repairable for more money of what the car cost, CarMax people told us is not safe at all to be driving the car with my 1 year old baby in it.

Please be aware of ALL STATE and the way they handle their business, Also we got a few calls from Our agent manager named Brandon Pham and he was being rude saying that they couldn't do anything and that we had to keep the car and offering a $250 check after everything that they put us through like that was going to make me feel safer in this car.

I hope nobody else goes thru this, better spend more money for a better insurance like AAA than deal with this liars and their sketchy and non responsable shops, I will never recommend AllState to anyone anymore and I'll never go back!

Read full review of Allstate Insurance
Hide full review

Allstate Insurance Customer Reviews Overview

Allstate Insurance is a well-established provider of insurance products in the United States. They offer a range of coverage options including auto, homeowners, renters, life, and business insurance, as well as retirement and investment products. Customers can customize their insurance plans to suit their individual needs. Allstate also provides resources for claims filing and policy management through their website and mobile app. Their services are designed to offer financial protection and peace of mind to a diverse clientele.

Allstate Insurance In-depth Review

Overview:

Allstate Insurance is a well-established company with a rich history in the insurance industry. Founded in 1931, Allstate has grown to become one of the largest providers of insurance products in the United States. The company's mission is to protect what matters most to its customers and provide them with peace of mind. Allstate values integrity, innovation, and customer-centricity.

Products and Services:

Allstate offers a comprehensive range of insurance products to meet the diverse needs of its customers. From auto and home insurance to renters and life insurance, Allstate has coverage options for various aspects of life. The company provides flexible policies that can be customized to suit individual needs. In addition to insurance, Allstate also offers additional services such as roadside assistance and identity theft protection.

Customer Experience:

Navigating Allstate's website is a breeze, thanks to its user-friendly interface. The online quote process is quick and straightforward, allowing customers to easily obtain quotes and purchase policies. Allstate provides multiple customer support channels, including phone, email, and live chat, ensuring that customers can reach out for assistance whenever needed. The claims process is efficient, and Allstate strives to resolve claims in a timely manner. Overall, customers express high levels of satisfaction with Allstate's customer service.

Pricing and Discounts:

Allstate maintains a transparent pricing structure, providing customers with clarity on their insurance rates. When compared to competitors, Allstate's rates are competitive and offer good value for the coverage provided. The company offers various discounts, such as safe driver discounts, multi-policy discounts, and good student discounts, allowing customers to save on their insurance premiums.

Financial Strength and Stability:

Allstate boasts strong financial ratings and stability, giving customers confidence in the company's ability to fulfill its claims-paying obligations. The company has a solid track record and maintains substantial reserves to ensure its financial strength. With decades of experience in the insurance industry, Allstate has established itself as a reliable and trustworthy provider.

Coverage Options:

Allstate offers a wide range of insurance coverage options, including auto, home, renters, and life insurance. Each coverage type comes with specific details and limitations, which are clearly outlined for customers. Allstate also provides customization options, allowing customers to tailor their coverage to meet their unique needs and preferences.

Claims Handling:

Allstate's claims process is efficient and hassle-free. Filing a claim is simple, and the company strives to handle claims in a timely manner. Customers appreciate the ease of the claims process and express satisfaction with the resolution of their claims. Allstate's commitment to excellent claims handling contributes to its positive reputation in the industry.

Online Tools and Resources:

Allstate offers a range of online tools to enhance the customer experience. Customers can easily manage their policies online, track the progress of their claims, and access important documents. The company also provides educational resources and articles on insurance topics, helping customers make informed decisions. Allstate's mobile app features convenient functionality, allowing customers to access their policies and file claims on the go.

Community Involvement and Corporate Social Responsibility:

Allstate actively participates in community initiatives, demonstrating its commitment to making a positive impact. The company engages in various philanthropic activities and supports organizations that promote social causes. Allstate also prioritizes corporate social responsibility and implements sustainability practices to minimize its environmental footprint.

Pros and Cons:

Allstate Insurance has several key strengths that make it a popular choice among customers. The company offers a wide range of insurance products, provides excellent customer service, and maintains competitive pricing. However, some customers have reported occasional delays in claims processing, which could be an area for improvement.

Conclusion:

Allstate Insurance is a reputable and reliable insurance provider that offers a comprehensive range of products and services. With a strong financial standing, efficient claims handling, and a commitment to customer satisfaction, Allstate is a recommended choice for individuals seeking insurance coverage. Whether it's auto, home, renters, or life insurance, Allstate has the expertise and resources to protect what matters most.

Recommendation for potential customers:

If you are in need of insurance coverage, Allstate Insurance is worth considering. With its wide range of products, competitive pricing, and excellent customer service, Allstate can provide you with the peace of mind you deserve. Take advantage of their online tools and resources to easily manage your policies, and don't forget to explore the available discounts to save on your premiums. Trust Allstate to protect what matters most to you.

How to file a complaint about Allstate Insurance?

Here is a guide on how to file a complaint against Allstate Insurance on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Allstate Insurance in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Allstate Insurance. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Allstate Insurance on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Allstate Insurance customer service

Phone numbers

+1 (877) 810-2920 +1 (800) 255-7828 More phone numbers

Website

www.allstate.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Allstate Insurance?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Allstate Insurance Customer Service. Initial Allstate Insurance complaints should be directed to their team directly. You can find contact details for Allstate Insurance above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Allstate Insurance. Discuss the issues you have had with Allstate Insurance and work with their customer service team to find a resolution.