Allstate Insurance
Reviews and Complaints

That young woman treated me very well, she is friendly and explains everything step by step. Excellent care and patient

Ok my agent is Cody Holiday this is a great guy, he gave me the help i wanted and a little extra, but he didn't stop there he explained everything so I was able to let my gaurd down and be a little more at ease about my situation so I will say this he has my trust and I will recommend this guy and his agency any time! Allstate and Cody you guys are awesome! Keep up the great work!
Thanks
D. Mial

My home after 16 years has been re-zoned to a flood zone. My agent Shaun has helped me tremendously! This agent has helped, listened sympathized through all my issues of trying to save my home due to the high cost of flood insurance. I can not say enough but THANK YOU Shaun for sticking with me! My Flood insurance policy decreased. He called me personally to give me the good news. Now that to me is a GREAT agent and customer service!

I became an Allstate agency owner since I enjoy aiding individuals as well as I intended to be involved in this fantastic city. I delight in learning more about neighborhood family members and also helping them shield what matters most to them. It's also enjoyable to see these families expand and provide assistance to their youngsters as they take into consideration choosing a coverage for their first home or car. Personal, caring service is the foundation of my agency, as well as I satisfaction myself on the superb customer service I provide for those in the neighborhood. My office lies on the edge of South Park Street as well as Trojan Drive so please come by or call today!

I had a total loss accident on June 4 2022 and the adjustor Gary Lockard lied to me every step of the process. I cannot find a vehicle close to me the same value and the ones I did find are 8-10k more.
Gary told me I had a limited disability policy. My local agent told me that was not true. He withheld my funds for weeks saying that he sent a check but it was the wrong amount. Again another lie. The moment I signed the Power of attorney, my funds were released. My local agent and my lawyer said there is no way to fight for the value of my car once the POA was signed. I asked Gary three times if the signing of the POA would effect my ability to prove my car was worth more. I sell cars and I looked everywhere. The value is higher and he clearly lied to entice me to sign the POA which left me powerless. Most importantly he lied about my policy! Weeks of runaround and no way to actually get a similar vehicle, not a good experience at all.

If you have a leak in your home, you better find it quickly! They look at photos and if "in their opinion" the leak has been going on for some time. They will deny your claim, they will not even pay a partial claim and pay the part of the leak you found quickly. Horrible customer service, even if you have paid for their insurance for over 15 years and NEVER used it!

On January 4th I signed up for AARP Roadside Assistance through AARP $154*. Without any notice or explanation to me it was cancelled on January 5th and $131** (not the $154) refunded to my account. I did not become aware of this until we tried to use assistance.

Why was my Roadside Assistance cancelled?

Why was I not informed?

Why was I not contacted before cancellation to solve any problem?

Why was I not refunded the whole $154?

* 1/4/2024 POS Withdrawal - SFM*ROADSIDE ASSIST 2775 SANDERS RD [protected] ILUS - Card Ending In 3944 $154.00

** 1/5/2024 POS Deposit - AIC*MOTOR CLUB 2775 SANDERS RD [protected] ILUS - Card Ending In 3944 $131.00

Sent to: Allstate Complaints Post Office Box 3094 Arlington Heights, IL 60006

on May 1st returned as undeliverable as addressed.

I would like to take a minute to explain the multiple headaches and horrible customer experience I received during my first ever insurance claim. I have had 0 at fault accidents in all my years of driving and this is my first (No fault accident). I assumed this was going to be a simple and easy process but boy was I wrong.
On the Day of February 22nd, 2019, I was stopped at a red light and got rear ended very badly. Cops and ambulances showed up on site due to the gravity of the accident. Once they left, I was told by the police that we should get my car towed but I have worked as a body shop estimator and repair planner/shop foreman and I understand the cost associated with towing and vehicle storage at tow yards. Me thinking I will try and help my insurance out and save them the hassle and cost of the towing so I drove my car straight to the body shop.
Once I got home, I called Allstate to get my claim going. The claim adjuster was Japesh Mistry. I gave him all my info including the police report number. Right away from the start this is where it's all down hill Japesh then tells me I need to go to the police station to get the police report even though I just gave him the police report number. Keep in mind I have been in the industry for many years and I understand how it works. Rather than just calling himself and doing his job he was trying to get me to go get it I just got in an accident the last thing I want to be doing is someone else's job. I give Allstate $3398. 00 a year! Is this not why I pay? To have someone take care of things like this is in case of an accident? Our phone conversation continued and he told me I had the right to a rental vehicle, I asked if I did not take a rental vehicle if I could get a kick back in cash like most insurance companies do, but no of course not. I still did not take a rental to save Allstate money hoping that this might reflect the rest of the service I was going to receive during this claim process but once again, boy was I wrong.
The following week I got contacted by another department of Allstate for injuries. My adjuster on this file was Diane Coutts. We spoke briefly as I was at work and I asked her if we could talk later, I advised her that I already went to see my chiropractor after the accident as I had very bad back pain. She called back in the evening but I missed her call as I was at the chiro again. I called back the following morning and her voicemail stated she was gone for a week and to contact someone else within that department. I then called one of the other adjusters on her list to get things going. The name of the adjuster is Kim (Can't remember her last name but here is her direct line ***074). I called twice and left 2 voicemails and no one ever got back to me. What kind of service is this? No follow ups were done. I then had to email the manager (Jessica Hardy) myself to get any sort of answer since obviously no one was going to call me back. Jessica then apologized and said she would talk to Kim ASAP and have her contact me. She asked me best way to reach me, I gave her my e-mail address and cell number and that was that (This was February 27th). I waited and waited and once again Kim did not follow up or try and reach me (No missed calls, no voicemails and no e-mails). I see how deeply Allstate cares about their injured customers, I guess once they have your money who cares right? On March 4th finally I get a follow up by Jessica asking me if Kim or another adjuster had reached out to me, I told her no, she then told me 'Hi Mat, Ok, I'm on it. I'll keep you posted''. Days went by, of course still no follow up. As someone who was in an accident, something that is already not a fun experience, Allstate made sure to make it even worse. Is it so complicated to follow up and call or email someone back? Finally, on March 7th I got a call from Diane Coutts. She said she would send me some sort of package to fill out to get things going. At this point I was so fed up by the no one contacting me I didn't even want to proceed with anything. She called back weeks later to follow up, finally wow someone called back without me having to call or email first. I explained to her that at this point I was so fed up with Allstate I dint want to deal with them anymore and I was paying it out of pocket. I honestly can't believe how ridiculous reaching someone after an accident is. I'm not a high risk customer, I always pay my insurance on time, I had 3 vehicle insured with Allstate, I have never had an accident and I have never made an insurance claim so why am I getting this kind of Service, It's insulting not to be called or e-mailed back and need to call or e-mail myself many times before reaching someone.
The story then continues, during all this frustrating time with the injury department the same thing went on with the actual vehicle claim of the vehicle. The estimate on my car was completed and sent in to Allstate on February 26th. I then called Japesh to get an update, he then told me it's in the hands of the body shop. I then told him I went to the body shop in person and they had submitted the estimate already. He told me he would look into it and get back to me. Of course, I assume its Allstate policy to NOT FOLLOW UP with their customers. I had to call Japesh on average of 10 to 12 times a day before I could get a hold of him. I left many voicemails for him to call me back but he didn't so I had to keep calling until he actually answered his phone. We finally spoke, he told me the estimate was never submitted and it was in the body shops hands and out of his control. If there is one thing I hate, it's being lied to and let me tell you there was more then one lie from Japesh. I am very good friends with the body shop manager, I also worked for assured in the past so I can assure you they brought my car in right away to do the estimate and submit it. I even checked the status in Mitchel (The software for estimates) and the status was 'sent, pending approval''. Why lie to me? It made me so mad. I called so many times to get updates from Japesh and it was always the same excuses. I finally called him and he told me the estimate had been approved and they could start the repairs (Yes of course I had to call because he sure as hell was not going to). I then told him I did not want my car repaired and that I was going to sell it like that at an auction and I was going to take the cash pay out instead. He assured me it would be no problem and he would issue the cheque and sent it out first thing the next day.
A few days went by still no cheque and of course no follow up from him so I decided to call in (Many calls and messages left once again before I talked to him). He told me 'The cheque is approved and is sent in the mail, you should be getting it soon''. I waited a couple more days and of course no cheque in the mail, no follow up once again. I called in again, he then told me there is a lien on the car and he cannot issue the cheque to just my name. ARE YOU KIDDING ME! Why would you lie and tell me it's approved and sent out only for me to keep calling and being told it's not even approved yet! I know there was a lien on the car, he should have simply told me it had to be in both names and that would have been that. I am well aware of how it works. Why lie to me? He then instead of actually sending the cheque like I asked several times, sent me and e-mail stating I should get the car repaired instead It's my car, my choice and I made it clear many times what I wanted but once again I was given the run around. I had to call in AGAIN and tell him to send the cheque. He told me no problem he would send it out the next morning. I was running the car at the auction the Thursday so Wednesday I called in to get an update to see when the cheque should be coming in. He then tells me oh it has not been approved yet! Are you kidding me? So why tell me you were sending it out the next morning if it's not even approved yet, why lie AGAIN! I delayed my car running at the auction because I did not want to sell it without having the cheque in hand. I then called Japesh to explain to him the car was running through auction and I needed the cheque before the following Thursday. He assured me you should have it no problem bla bla bla. I ran the car through auction and it sold. It sold for less then what I owed for obvious reasons so I needed the cheque to pay off my lien. I had one day to pay the lien off if not the auction could not release my car. I called in to talk to Japesh and no answer and left messages but of course no follow up. I waited till Friday afternoon to see if the cheque would come in like Japesh told me it would but It did not so I had to make other arrangements to pay off the remainder of the balance on the car if not I had to take the car back.
I finally ended up contacting Japesh and told him I had sold my car and that the cheque he had sent with my name and lien holders name would not work as the lien was paid off. He then asked me to send in proof of the lien pay off, which I did. He then tells me no it's not good enough even though it's literally the paper the bank gave me. I then had to make calls to the bank to figure out what other papers they could give me for him to send the new cheque. I sent him another paper from the bank and then he told me that one works. He told me the cheque would be sent out right away After my experience with the first cheque I knew I was going to be messed around with so I asked him if Allstate could simply do an e-transfer to cut down all the hassle and for me to pay back the difference of the car I had to pay out of pocket due to lies and wasted time from Japesh on the first cheque. He told me yes sometimes they do it, he would look into it and call me back... Hahahah boy what an idiot I was for believing him. Of course, he never called back! I then sent my final e-mail to Japesh on March 25th (Yes over a month later still not resolved)! I expressed my concern about the whole situation and asked once again about the e-transfer. I also asked him to get a manager involved or at the very least to give me the contact information to a manager I could contact because I wasn't going to hold my breath for someone to call me back. Surprise surprise, Japesh never replied to my e-mail, never got a manger involved or sent me information on what manager I could talk to about this.
I have never received such bad service and especially considering it was not even my fault. The follow up service from Allstate insurance is by far the worse thing I have ever experienced; I honestly don't even understand how Allstate is still in business. I also can't believe I was lied to more than once.
I have since bought a new vehicle that I did not insure with Allstate and I have cancelled all my vehicles with Allstate. I also got a quote from Cooperators for the same vehicles I had insured with Allstate and They were $300 less a year. I am so frustrated with Allstate insurance. The only person in all of this that has actually done her job properly and followed up is Natasha Gaudet. It's too bad that only once I cancel everything and lived through this hell of making a claim that now someone follows up. Natasha asked me if in one year when I am due for renewal if I would consider getting a quote from Allstate if this whole situation got resolved. I told her that if this got resolved I would consider.
Please note that I will also be doing an online review as I don't want other people to go through what I just had to go through. I went through sleepless nights, I had to waste so much time at work to get a hold of anyone over there. People should know what kind of service to expect once Allstate already has your money.

Mathieu Caron

Consistent harassment and false accident claim presented/submitted and false identification to agent rebecca blaisdell of allstate fire and casualty, two letters (one I returned to sender. Also, she had repeated emails, that I attempted to block. Letters also mailed in the last three days.

Let the records reflect, I no longer own a lexus from the last two years to now, presently. Do not continue to send letters, emails to my home or any other address. Who ever is commiting this fraud and/or shame should be investigated to highest level.

Secondly, bbb please investigate to the fullest 'why rebecca blaisdell,[protected] why no updated records for me not having that insurance anymore'. Is't that requried of insurance companies, or not? I attempted to call several times today to allstate for the 7th agent. I hung up. I had experienced too many runs around to 6 different peoples on today,

11/15/2023. Allstate is saying that we did not get very much hail damage. All of my neighbors are getting new roof due to hail damage. The difference is they used a different insurance company, We had 3 different roofing company tells us we needed a new roof due to hail damage. In fact, the last roofing company said he has written over 200 quotes with no rejection except for this Allstate claim. Allstate don't care. They just want you your money

I understand that Treva Caster (an Allstate employee), works at the Ryan Owens Agency and not at the Heidelberger Agency, but I cannot consider Allstate Insurance after the abuse and harassment myself, my wife, and our daughter, have received from Tom and Treva Caster ever since they found out that that my wife was Asian.

They have told the other neighbors that the reason they moved from their old neighborhood, was that a Burmese family had moved in the vicinity of their home.

Now…their full-time occupation is to make us sell our home and move.

I understand that this is a subject that no one at Allstate wants to address from conversations with Allstate customer service, but it needs to be addressed.

I have videos and photos of the harassment from Tom & Treva Caster.

Roof hit by hail in April. We had another insurance company but changed to Allstate big, big, big. mistake! We never had claims until this year, The two houses both next door, two across the street and down the road. and two behind us. This guy named Greene denied us! So, this lady must have been his boss said Greene would not say that. and ready for this I seen house next to each other and houses around one never get hit. Their adjuster even looked and marked it up sent pictures she also said he was not a license adjuster then why did she send him? So, it is now going into Nov they claim they will call never call. We had two roofing companies look at it and sent pictures still nothing I told them I was looking elsewhere very unhappy with them I even gave bad reviews they don't care, I;m going to turn them into insurance commissioner,

Cost went up 57% year/over year, (no claims) so I asked for wind and water coverage be removed since the unit is on the 12th floor of a concrete building.

Through serious foot dragging in underwriting, combined with my unavailability to provide some crazy hand written document to underwriting in a short period period of time, they are saying the policy is now in effect and they will not modify coverage.

I did provice the document - hand written, but they stat they received it after the renewal date - which was not made a criteria to me.

I suggest that their foot dragging in underwriting is an unfair marketing practice method on their part to frustrate the consumer into accepting unreasonably large policy increases in second year.

CLAIM: [protected]

My home was pelted with 1.5" of hail in March and my roof has a million dents! Allstate Insurance says this is "COSMETIC DAMAGE". My opinion is very different... Allstate nor Agent Dan Brown cares about my property. They only care about profits. Agent Dan Brown did nothing to help our family. He told me "we will just deny your claim for some other reason". Five months of fighting with them. Unbelievable treatment of a customer, I've never been through anything like this.

Daniel Cardenas [protected]

allstate is charging me a surcharge because i have hyundais even though they know that my cars are not on the list of cars that are affected by the raSH OF HYUNDAI AND KIA THEFTS THEY ARE JUST USING THIS AS AN EXCUSE TO ROB THEIR POLICY HOLDERS I TALKED TO DOROTHY PHONE NUMBER [protected] HO TOLD M6E THAT THEIR UNDERWRITING DEPARTMENT MAKE THE DECISION TO SURCHARGE ME AND RIGHT R WRONG NOTHING CAN BE ONE ABOUT IT

Claim Number [protected]

Adjuster submitted a claim after reviewing damage with our contractor from Options Exteriors.

Checks were issued to cover roof and gutter damage.

No monies were provided for reported window damage so another claim was filed.

The agent (Kendall Walker) has subsequently not returned my phone calls and not responded to my texts.

What else can I do to resolve this?

On May 9, 2023, I shattered my kneecap and injured my thigh. Had surgery and a spent several days in the hospital. For 20 or so years I have paid Allstate each month in case I ever injured myself and couldn't work. Thought I was all set. Finally, the time has come to make a claim, but after all the GREAT amounts of paperwork completed (and one doctor charged me $20 to fill out an Allstate form), I was denied. No explanation. And when I tried to call them to find out the reason for the denial, they gave me the run around. I never got an explanation.

Save your money and don't purchase an Allstate policy through work. Allstate is a scam.

Large hail storm swept through my city and my house suffered extensive hail and wind damage, as well as most of my other neighbors within a 2-mile radius.

Every house on my block is getting their roof replaced by insurance, except mine. Allstate has denied estimates and inspections from multiple contractors, AND independent paid inspectors, who ALL have stated in writing, with pictures, that my entire roof suffered hail damage and it ALL needs to be replaced. Allstate still denies that there's ANY hail damage on my shingles, which are only 10 years old.