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AliExpressrefund not given

Review updated:

Unfair dispute resolution team to the buyers: i have been a regular buyer on the aliexpress website, until recently, whenever i order a more expensive order, the seller sent damaged items and even accepted their mistake and agreed for a full refund with return (As return shipping from india is extremely expensive). However aliexpress have their own dispute resolution team, who decided that the buyer has to ship the items back, Which means no matter what the seller gives, damaged, wrong goods and fails to give the right quality, but the buyer still has to has to pay for the sellers mistakes.I requested so many times regarding that it is clearly mistake of seller but aliexpress is with the buyers and whatever and how much u are right ...Doesn't matter for aliexpress ...aliexpress always favour sellers..What a cheap resolution ?As amount is big so we can't refund ..I already paid 31000 INR for the product and 15000 INR for custom ..Now if I want this 30000 INR refund I have to pay again return shipping fees which is very high in India.Please take appropriate action against buyers

Am
Oct 21, 2019
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Comments

  •   Oct 21, 2019

    Hi Amit! When you damage a product that you have received this affects the ability for AliExpress to stay in business. Please be more careful with your purchases in the future. Ship the item back and a replacement may be provided at the discretion of the agent who inspects the item for negligent damage.

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