I used Alibris.com to get a DVD box set for the anime Yu Yu Hakusho. I had all of the sets but the very last one, and since they are out of print I took whatever I could find. I found what I was looking for on this site and ordered it. I get a notice that the box set was shipped Jan 1 and would arrive no later than Jan 11 as packages take no longer than one to two weeks. My order number was xx706.
I waited until the 11 and got nothing. A week later I still have nothing and ask customer service what the problem is. They said they cannot do anything until at least thirty days have passed. So, I emailed the seller and asked what was going on. They did nothing but notify me that they were refunding my order.
So it seems Alibris.com did not have the DVD box set that they had in their search result but they still sold it to me. I got a receipt that told me that my money would show up in my credit card (I have a debit card) again in one to two weeks. But seeing as how reliable they are to get things done in this time span, I doubt that I will ever see my money again.
Now, I had to buy the entire series of this show through a website that does direct trade in Japan. It cost me 150 dollars for the whole series just so I could get one season because Alibris.com failed to due proper business and lied about their stock. I will never use this website again for anything. This is also the very last company I will ever buy from without searching for it here first.
The complaint has been investigated and resolved to the customer’s satisfaction.