AliExpress

I purchased bunch of items from a reseller ( Shenzhen Kaweier Technology Co., Ltd), and things have been fine till I received the order, but then it turned out to be a terrible experience. Basically, one of the items was clearly broken... I sent an email to the reseller with a picture of the broken item and was told to fix it myself and offered a $5 dolar refund (items was $40). I told them that I can't get it fixed (living in a small town), and so they asked me to send it back to China for repair and that I should pay for the shipment. And, the issues started from here on:

1. I am not a pro English speaker myself, but at least I can explain my self. The customer reps there cannot speak reasonable English. I mean, you get messages like: "Why this product is $40, also let us refund the freight, we in the mail, is free shipping to you by mail in the past. Now let us refund the freight to you again. Why is that?"

2. Aliexpress.com complaint center is terrible, just simply terrible. I opened a complaint, uploading all the pictures I have and explained the situtation, and kept receiving messages like "no evidence" provided, and some random emails like "your payment is being processed", "confirm your deliver", etc.

3. About 2-3 weeks later, I got an email from aliexpress saying that the complaint is rejected and money was transferred to the reseller due to insufficient evidence (again, I uploaded pictures / explained the thing twice on the site, it is still there)

4. There is no place to contact on aliexpress. Check their site, there are some stupid / insufficient automated systems, but nothing that you can contact an actual customer rep.

At the end, I ended up throwing $40 away.

In summary, just stay away from AliExpress. You think you can save a few dollars, but you end up wasting a lot more!

They are scam. most of the products in their webpage is not viewed with the actual price but lower, just to fool you to order the product an there is no way to cancel the order once you learn the real price and all the exact info. My opinion do not order anything from them, unless you want to give some donation to them poor Chinese people.

I bought the stuff from the website www.aliexpress.com/store. After I paid my bill, I received the tracking number, which turned out to be fault. I sent email through their website and asked for the correct number, but I haven’t received any response. I don’t know what measures to take now, maybe someone can advise something useful, please.

This company has some nice products, but you're taking your chances on getting the right order and trying to return it. If you don't mind loosing the money, go for it. Their phones have been disconnected and they do not have any service after the purchase. I have tried emails, their contact information and every avenue to try and return my purchase for a refund, and it is like they fell off the face of the earth. About a year ago I ordered some bathroom faucets, they were beautiful. I ordered from them again, however this time they sent the wrong item and since they are no where to be found, I now have a $200 item I can't use and will not be able to regain my loss if I tried to resell it. Too bad, they had potential.

Never order anything even if it's a few dollars less than Ebay, as they are crooks. I bought 1 android tablet on June 27 and have not received it yet and the seller does not answer my email so I bought another one on Ebay last week and it is arrived in Canada this morning. I lost 107.00$ with Aliexpress and will never buy anything again as they do not accept Paypal anymore and never credit anything and their ESCOW customer protection only protects their sellers.

Anyone who deals with this site is looking to lose their money. Beware of blacksmith golf and don't deal with bob the manager. Alibaba should be struck off.

Aliexpress taking parts for sellers. You can not file a claim when you discover that you have been scammed. You can only file a claim if you do not receive the item. I have been scammed by Aliexpress. I have bought many electronics and ALL of them become
broken after a few times use. My suggestion DO NOT buy electronics from Aliexpress. They look cheap but they do not work. And warranty is a joke.

i have placed an order on aliexpress
the seller aasked me to pay directly on hers paypal
after paying i've received only a small part of the order
the seller has closed the shop and refuses to answer my emails
the sellers name is : JIAII LI
e_mail address of the seller is : [protected]@qq.com
seller's paypal is : [protected]@qq.com

stay away !
don't trust china's seller

i paid to Alipay Singapore E-commerce with account number :[protected] on monday 20TH MAY, 2017 via bank transfer from Nigeria. i could not receive any information that money has been received, i tried to login in as member but is blocked ! what is happening ? is it not safe to pay by aliaexpress? The payment is for three (10 inch android 4.0 via 8850 cortex a915 ghz processor HDML wifi camera mini laptop with DVD drive) Laptop at Shenzhen Tianbao Electronics Co., Ltd. THE SUPPLIER IS PETER XIA.. please help to do something about it. my email is: lamina.lukman@yahoo.com. thanks

also called number and been cut off

Yes ! I do agree. Never I would use this services again

Moreover, If you try to delete your account or personal information from Alibaba, you will hit a wall. I have been trying with no success so far. Please let me know if you can!
Is there a place were we can escalate this or report it (to some authority) as internet fraud ? as we are also out of pocket dealing with this so called company.

Very few trustworthy suppliers on this Aliexpress!

Buyer beware! I've been defrauded by numerous gem merchants who would advertise "natural" EGL/GIA certified gemstones. They charge a pretty penny too. In order to defraud both aliexpress and the buyer, these vendors would provide a tracking number to make it appear that something was sent.

I have never received what I ordered. Instead, I would receive bits of worthless GLASS or metal. Getting a refund is a nightmare!

Beware of these suppliers:
http://www.aliexpress.com/fm-store/205928
http://www.aliexpress.com/fm-store/904782
http://www.aliexpress.com/fm-store/705895

They're horrible feedback is testament to the numerous victims being scammed.

Do your homework before buying anything on this place!

I've had some good products from Ali express, but,over the past years,

in my experience, long term, things go wrong often enough that it's less stressful to

buy from more expensive, but more reliable sellers.

The website is incredibly difficult to navigate and the layout incredibly user unfriendly. I can't even locate my shopping cart -and the only tech support are auto-bots...WTF?

All are advise to stop buying from AliExpress. The customer Agent really suck. They are all mindless. It obviously shop the seller not serious sending goods yet ask me to wait till 11days then only cancel. Time wasted and now wait another 10-20days for refund. The moral of the story is you will lost your currency conversion. Buy nothing..

I have dealt with AliExpress for years now, while living in SE Asia. I have found that roughly 60% of all goods are either fake, faulty, misrepresented (lied about), or don't show up. The items that do show up or work, work poorly. I do not recall a single purchase in which a single item worked 100% as expected. I have been forced to file numerous (7-9) disputes with upper management. In all cases I was eventually refunded, but in most cases it took many months to actually get the funds back into my bank. The sellers will lie and produce fake documentation, which then must be disproven and it all takes time and energy. They are hoping to frustrate you to the point of going away. I am currently fighting a case in which a case of sticker-tattoos simply never showed up. After 2.5 months, the seller refuses to refund, although tracking shows the order as lost. Aliexpress will step in shortly, though it will still take about two more months to get the refund. That's it for me. I live surrounded by Chinese here. They are the worst people on earth. They are even worse than the Russians. I will be deleting my Aliexpress account once my refund is in my account. There is something truly wrong with these people. No other people on this earth act like this. It's as if every single one of them was raised by wolves, and have never been exposed to the real, outside world. They have no idea how to conduct normal business, or how to act. STAY AWAY!

Aliexpress sucks big time. I ordred an item. Then, the seller told me "item is sold out", please cancel order with reason "other reason. When I cancelled, I selected "item out of stock". The seller refused to cancel the order. I did the same again. He refused again. I contacted Aliexpress support to draw their attention on the business practices of this seller and to ask them if they could force him to cancel with the actual reason "item out of stock". They advised me to select "other reason" just to satisfy the seller. That's ridiculous.

AliExpress faking the rating: 100% rating with 2 negative feedbacks:

The item ordered is in black color, the received item is in blue color, furthermore the item is not the same brand and neither the same style.

Aliexpress: cheap, substandard quality, horrible costumer service - worst online retailer ever to do business with !
Once again, Aliexpress also proved to me that never to do business with Chinese retailers. While initially the price is attracting, the get what you paid for ...or not even.
I purchased recessed lights from a retailer- items arrived about 1 month after purchase -which is not only an eternal time for shopping, but also protects the seller for a negative review- as you cannot submit review after 30 days of your actual transaction. Items arrived, one of the light failed working after a week. I contacted the seller, who ended up jerking me around with back and forth emails wasting my time...instead of admitting that the item was cheaply made, substandard in quality and offer a replacement. I only spent 45$, and we are talking about a 10$ worth of replacement.
Decided to repurchase the same light from another seller... few days later i get a notification that my pucrahse was shipped. Then a month later -still waiting on the item to arrive-I get a another notification that my shipment was canceled. No explanation or refund.
Maybe this is how they do business in China, but this poor ethic wont last in the western world.
Save yourself the headache and stay away from Aliexpress.

Do not buy through aliexpress, their so called 'buyers protection' is a load of crap. they get the money and then it's your problem. even with proof of payment, orders, everything possible, following their processes, still no product and no response... because they decided the item was received, even if there is proof that it never even arrived in the country it was ordered from. unable to open dispute, but there is proof that I did communicate that item was not received. twice posted complaint on live chat, was twice promised it will be resolved, still months later no reply.

Stay away from aliexpress! 1111

I Have returned a phone that I reported that did not work in Australia, AliExpress sent me a return Label, on the 21/10/2024, so I returned the Phone the same day, I gave Aliexpress the parcel Tracking number, and now it been about 3 week and they keep going round and round, with no refund, the item is in China by now, so no money and no phone,

Bro my order has arrived in my country and there was a slight difference in my address so I corrected it and can you provide them with my address or it may be difficult for them to find my home.NWGL Dimuthu Sandun.81326.Kanaththa Road,Walagammulla,Pothuhera.[protected].UD656339309MY

Hi, Ordered Mobile Display I never Received The product Additionally In Their Website It Is Mentioned As Delivered. Ali express Never Took Any Responsibility When I Raised Complaint Nor They Refunded The Money.

This Is Totally Fake Site.

I've been dealing with Aliexpress for over 6 years now, all of a sudden I can't use my credit card to buy anything...are you closed? Do you not want my service anymore ... I've tried several times to place an order and it will not take my credit card...I've used this credit card and others for many years, thanks

Wit order [protected] I received not correctly working tachometer. I sent a video and asked for refund. Aliexpress desided for refund after return the item. But they desided I to pay the shipping fees! Ican return, but this is not my fault that the item is not working! The seller must pay the shipping fees! I want a full refund immediately!

I ordered size 8 shoes and have been sent size 3 shoes

EXACTLY WHAT IS GOING ON?

I WANT TO RETURN THE SHOES AND BE SENT THE CORRECT SHOES OR REFUND ASAP

The above were bought (2) on 7/16/23 9:37 am cost aus 7.65*2

shipping:aus $ 10.89.

Should have been delivered aug 04 !

till today they were not delivered at all!

Company guaranteed free returns. No questions asked. Watch that was delivered is junk and unusable. I was turned down refund supposedly due to picture which should not matter. This is the second time this has happened ordering from AliExpress. They don't honor their guarantees.

$4.90 transaction 8/9/2023

$25.27 transaction 8/5/2023

$18.80 transaction 8/4/2023

$11.29 transaction 8/3/2023

My name is Angela Naughton and someone stole my credit card in my mailbox visa 4315.0303.3884.0050 exp 8/24

MISSION LANE VISA HAS OPEN AN INVESTIGATION CASE NUMBER C-236881

PH 1.866.326.5115

MY CREDIT CARD WAS CANCELLED

It's frustrating waiting for my parcel for over that time, this is the first time my order has delayed and am so disappointed.

Hello! In May, I bought a pair of ankle boots on AliExpress from the comemore001 store, for which I paid $25.80. The package didn't reach me even today, although other ordered packages arrived, and for those that didn't arrive, I canceled the refund! The AliExpress team rejected all my disputes and closed my call on the grounds that I did not send evidence! I sent evidence from the post office in Romania and it was also specified in the delivery process that the package did not reach me because the address is wrong, which is not true because many other packages arrived at this address. The seller refuses to refund my money even though I insisted countless times. I assume that he specifically did this scam and sent the item in such a way that it wouldn't reach me, it's possible that the package didn't even include the product and he will also receive a refund with the CN08 form. If the company is not complicit with this dishonest seller, please take measures against him and refund my money. Thank you!

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Best regards,
Cameron

I was scammed too. Customer service team is a bunch of liars! Once money is paid do not expect refund!

And now I also was scammed, ordered an item, after a time, and without me receiving the item, status was changed to 'receipt confirmed', so I can't even log a dispute to claim the money. No one helping, even went onto the live chat, was promised an answer, no response to date. So basically I lost the money, as there is no recourse.

AVOID ALIEXPRESS AT ALL COSTS!

I order an item. I was not satisfied. The seller offers me return the item in order to be refund. I sent the item with regular postal service.
The seller forgot to advise me that I have to ship the goods with a tracking number.
The seller argues that the parcel will never arrive and don't want to refund me $23.

I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

I bought 64 gb sd card from $9.87 but it is unreal..and the seller unreliable...he does not give my money back store web sites is http://www.aliexpress.com/snapshot/6210103642.html

In the begin of September i made my first purchase on aliexpress, i enter for curiousity and I found what i was looking for a very reasonable price and shipping costs free.. Let's try i told my self. I paid with credit card and after few days I've got a message saying that "your has been frozen due to suspicious seller activity", then the order was closed and they promised to refund me in 14 days.

I consider my money already lost, and reading all around I don't want to lose my time and get angry because of such criminal organization (aliexpress and sellers behind it).

After all did you ever deal with chinese people? I did in my business and i learned one important thing: You can't trust chinese people. They are always ready to cheat you.. they are born to cheat people.

from now own I'll purchase only on amazon or something like that, the quality, the honesty, the service has a price. Being cheated is cheaper.

Be aware.

I bought drum precussion stuff off them and the sellers renegged on the deal and got me to cancel the transaction im still waiting for 212.00USD refund ...there is no customer service its just a maze of bull Sh-t ive been bent over and F---d by them!

I got ripped off $334 on order 661242145xxxxx
seller promised to refund, in Good will if i canceled the Dispute, and after i got nothing. ALIEXPRESS claims, i should of not canceled the dispute and once its canceled, you cannot make a claim again. NEVER SUCH A WARNING.
Aliexpress gave all run around. DO NOT BUY from them
ALWAYS use PAYPAL methods. PAYPAL so far always been fair and never lets a seller cheat a buyer.