AliExpress
reviews and complaints

I have bought a dress from aliexpress. the dress was not as described. Aliexpress suggested me a solution for dispute. I spoke with their customer services and they told me if i am not satisfied with the dispute suggestion i have to wait until the deadline is finished and appeal again. I did as the customer service told me to do. the amount was 152.97 dollars. As the dispute finished i appealed about 6 times asking them for the refund. they told me send the seller the dress and we also pay for the cost of the shipping as you pay. After sending the package, again I appealed and ask them to check the postoffice cause the package was received by china post office. Instead they told me no we dont pay cause the dispute was finished! They customer service misled me for saying that the dispute has to finish first and I have to appeal after that. Also deceived me by saying we pay you the mount for the shipping and refused again. I tried to file a complaint about the agent who misled me they did not do anything about that either. please help me to get my refund.

I am complaining about a seller on Aliexpress Seller platform and about their Customer Support!

After ordering the E scooters from Aliexpress (Order number [protected]) I got only 3 scooters instead of 5. I contacted Aliexpress and DPD (shipping company). Then I got a confirmation from DPD shipping company that the two parcels got lost and they will refund that (Screenshot 1). They said, I just need to contact the seller from Aliexpress and ask them to open a claim and then they will refund the money.

So I tried to contact the seller on Aliexpress - but no success. Either the seller did not want or just didn't answer for weeks (Screenshot 2+3)!

Then I started to contact the Customer Support for help, which I was doing also for the last couple of weeks, but many of them just wanted to get rid of my or were not able to help. One time I was given false information (Screenshot 4), one time an agent confirmed me that some of his colleges lie (Screenshot 5), one time I asked an agent if he actually cares about my problem and I got a "no" (Screenshot 6)...

Finally I started to ask for case IDs because I was always promised so much, but no one did anything or they did something I did not ask for.

This is what I got :

Case ID from Appeal:
2004000003669992 (more then one were opened, this is just the last one I asked for)

Complain numbers:
4005178509
4005208884

Case ID from contact seller:
2004000003653010
2004000003562227
(Multiple more contact attempts from Aliexpress, those are just the last two again)

Report the seller:
2004000003774817

Still I was not able to get a hold of the seller in any way. Even after explaining the Agents in the chat support, they did not want to help me and always told me they are going to contact the seller, even though I told them that this is not going to help anything because this was done lots of times. But they would not hear.

This is the whole story put into short words. More Information is available on request and will gladly provided.

Please get back to me asap, as this is going on for months already, thanks

Kind regards,
David Becker

Dear Sir,

This is with reference to the aforementioned order number requested by my Client Mr. Jawaid Sidique.

Our client has repeatedly requested you for return / refund of cash debited from his credit card. You have today not delivered or confirmed the status of the delivery.

Please consider this a final legal notice for refund or delivery of the aforementioned within 7 working days before proceeding against you under the Consumer Protection Act 2005.

Regards,

Advocate Muneeb a shiekh
[protected]
[protected]@mandviwallaandzafar.com

Dear sir/madam

I am writing in reference to my order shipment delivery time.

I have ordered a head capping for a pneumatic perfume machine size 15mm from zonesun company.

They have mentioned before I order that the estimated delivery date is 9 days or full refund. But, unfortunately they changed the estimated delivery date after order done.

The picture below shows the order.

I need my order as soon as possible or to return my money.

Your truly

US $13.01
black, L
free shipping
paid with credit card
it was supposed to be sent to:
tayo 2704 lake flower drive
house
flower mound, Texas
US
it was 8:21 AM
quantity: 1
i ordered and never received it. i ordered around December 2018 - January of 2019.
i received an email that said this:
payment order no, [protected] has been accepted.
currently your payment is "being verified". after verification, the supplier will begin to produce it. during this time, you are unable to do any operation on your order.
create an account on AliExpress
to track your orders online, save your shipping and billing information, and more!
or copy and paste the link below in your web browser:
(no link was given)
sincerely,
aliexpress.com
2018.12.17
5:36

Hello,
I bought this product and it does not work.
I have contacted the seller, he told me he will refund my pay pal account.
Now he disappeared and won't answer my messages.
I want me 10$ refund TODAY or I will go to higher means.
It is unreasonable that I pay 10$ for a product that I ended up thrown in the trash!
It is unacceptable that you have a seller that promises one thing and the next day ignores the customer's messages.
Please resolve this by the end of today.

i ordered a "YI Mirror Dash Cam Dual Dashboard Camera" on September 11 2018, i waited for months till it was confirmed that my order is lost by the shipping company, then they went for a refund wich i've been claiming for month and i always get the same anwser " check with the bank.. i tried to text them multiple times but alway the same exact answer

I ordered for the above product on 14th March 2019. I should have received the product long ago but I have not till today. I am not even able to track the product. I want a refund but not able to open a dispute. I have contacted the store multiple times but they just keep telling me to wait. I am extremely frustrated. I want a refund. Worst Ali Express experience ever!

Order ID: [protected]

Both the orders Status is Finished but i have not received anything
Please inform me what i have to do i have payed for them i am very nervous
I have tried hard to reach to shopkepper but The shop owner is not replying my text
Please help me they have not informed me about anything and they itself made the status Finished
They should have contacted me but they did not do anything

Hello,
I ordered this item:
https://nl.aliexpress.com/item/32951927491.html?spm=a2g0s.9042311.0.0.42364c4dB4OV5E
Seller: Online Repair Store

The product ordered as shown in the advertizement, is not the one the seller delivered to me. (see pictures of delivered lcd screen, compaired to the advertized lcd screen. Focus on the elektronics.!).
The sent item is a fake manufactured lcd screen, not working on my Galaxy S5 G900F.
When connected, the phone goes to a bootloop / keeps restarting. My old lcd screen works fine on the phone (It has a crack in the screen, thats why I need to replace it), so nothing wrong with the phone itself.!

Kind regards

This is my first order with AliExpress and likely it will be the last!
I purchased a replacement display for a phone, sold as original. It arrived quickly. However, the hole for the speaker grid is LARGER than the original one and the screen has a WHITE SPOT on the bottom left hand side.

It has been taking 10 days already and this dispute is still pending. There's a lot of confusion when chatting with your customer service.

I offered either (1) get £7 refund - where full price was about £12 or (2) return.

You offered (1) £ 5.8 or (2) return, asking *ME* to pay return postage to China. This is *illegal* here in the UK. Consumer Rights Act 2015 expects sellers to pay return postage for faulty items. Check with https://www.tradingstandards.uk/consumers/support-advice

As i ordered mother board of iphone 7 plus of usd 220 with trust of aliexpress that product will be ok and will work. but when it got deliver and install it was not working i contacted aliexpress seller accepted my return i return product with bearing shipment cost with all safety measure but when product reaches them they mention me product is damaged and cannot return it i send them my packing video which is completely saying that product send is in ok condtion but buyer send blured and manupulated video which is completely saying that product has been retaped and seller has conducted fraud . but aliexpress has resolved the case in favour seller which is completely wrong and is against consumer i have sent all counter evidence to aliexpress which was completely saying that seller has conducted fraud . please resolve all tell me something how can i recover as its not some amount its huge amount of money please go through it.

I ordered more than 50 items out of which only 3 have been received rest of the item was not received when I tried to raise dispute they blocked account stating buyer abused seller my money was retained wrongfully. The Ali express abused me by protecting its seller.
Now I need to file a consumer complaint or have to restrain from filing case owing to heavy legal costs for filing a cheating case against Ali express.
Better that we do not buy anything from their Ali express website as their is no customer support to resolve issue.
The Ali express cheats its buyers in professional manner. They abuse their purchasers by blocking account and make policies which help for themselves.
Save your hard earned money by purchasing at trusted Amazon website.

Good Day
II am a new customer on Ali Express. Alot of my friends use Ali Expess andhappy about it. I ordered on 20nd May 2019. But never got my order yet. Sometimes the seller said it has already delivered go to your post office you will get from there. I went almost 10 times but all in vain. Now the buyer proctection time is over & the option to open diapute is not working
Please help me to get my money refund.

I have ordered 3 dresses (26 May 2019) from ali express from this shop till today i have not received the order. I cannot make contact with the seller they do not respond to my messages. when I try to track the parcel it tells me parcel is delivered to its destination county and the destination county is France.. I dont stay in France but i stay in South Africa ...Im starting to feel i was scammed.

Dear Madam/Sir, I bought from you above specified Serrapeptase. On bottle it is prominently described as => "enteric-coated" - which was the reason i did order it in the first place. This fact is crucial, for it is in its enteric coating that rests its health value. Without it, the product is useless.
However the main issue now is that MBHAVE clearly claims it to be enteric-coated when in fact it is NOT :The tablets disintegrate even while still in the bottle. Hence MBHave's claim is FALSE, if not FRAUDULENT.
I consequently ask Aliexpress to inquire thoroughly and reemburse me.
Thank you.
Sincerely,
Jean-Claude Valfer

Email: John.[protected]@gmail.com, OR with username : [protected]@gmail.com
Current tel # [protected] and [protected]

I order at this store with order ID [protected] but i never received this order since february 2019. I already contact the store, they say to wait since may 2019. Im several ask to them. I'm tracking my order its not yet arrived to my address. But now When i ask to them, they say refund that order. But its already to closed order. So i can not do the refund. Please help me..
I give the photo of our chat and tracking..

SAN lan company is a jewelry company that has overcharged me $CDN $211.36.the order number is 10403750266781.I cancelled the order in 24hours and they are doing all kinds of tricks trying to get me to stop asking for my money-I buy many jewelry items from AliExpress and have never been cheated like this. If I cancel the order that means my money comes back to me. The company tried showing me a page that said the item was Us $25 for one brooch which is not true because I took a screenshot from the company website that shows each brooch is $2- This is criminal-I guess they were thinking that they could keep the money they took from my account. Maybe their company is a scam-hard to say-

I was notified a couple of days ago that I had won a pair of shoes through your freebies program. When I went to access the shoes, I discovered that I was going to be charged over $14.00 for then. That is not free! This happened to me previously, and I didn't pay the inflated price I was being charged for something that was supposedly free.

Furthermore, there was no place for me to say what size shoes I wanted.

I would like some explanation of how you can offer a "free" program and then charge a ridiculous amount for it!

Re order ID96742814017303 order date 2018-11-28.
I purchased 3 black 48 LED outdoor wall garden lights without poles. One of them has stopped working, it no longer charges. I have sent two email requests ( the last being 2019-07-7 to the company to replace the faulty product under their 3 year warranty. I have had no response to my emails.

Regards
Alan
[protected]@gmail.com

Good day.

January 4, 2018 I purchased Istick Pico 75w sets here - https://www.aliexpress.com/item/A-Mini-Electronic-Cigarette-Kit-75W-Box-Mod-2ml-Atomizer-Multiple-Modes-Protection-LED-Charging-Indicator/32958317630.htm. Order number [protected].

January 26, 2018 received a fake product instead of the original, there was not even a sticker on it to check for a fake, it was just painted Imitation of a sticker! The product is also faulty since it never turned on.

January 30, 2018 I opened a dispute and provided all the necessary evidence (photos, videos, screenshots).

But my dispute was immediately closed immediately after the opening without following the Transaction Rules, chapter 10, article 53. And I received an email with a judgment from Aliexpress "Refund US $ 0.00" without giving any reason.

After that, for the past 7 months I have been trying to achieve justice. I followed all the tips and filled out all forms, provided new evidence, sent dispute appeals, wrote to the seller, sent complaints to the seller, applied for reactivation — I did everything that the support agents asked me, but to no avail. And there are simply no other ways to contact Aliexpress except via chat support.

I also repeatedly wrote to the official owner of the Eleaf brand since I received the goods, and they also confirmed that it was a fake. The product was successfully removed from Aliexpress thanks to a complaint from Eleaf (2019-04-10 complaint number [protected]), which is irrefutable proof of the validity of my dispute, since the complaint was made by the right holder on the site where I purchased the product!

It all looks like some kind of nightmare. The support agent claims that I was given the offer to "Return the goods for refund", but this is frank misinformation, since no one has ever offered me this in a dispute.

This is not what I expected when I purchased goods on the international level trading platform with the protection of the buyer and the promise of a refund. I am extremely disappointed, I was humiliated and insulted, I was left without money with a fake product and half a year spent to empty.