Alexander McQueen

We purchased a pair of Alexander McQueen shoes from France and have been experiencing a serious issue with them. Every time the shoes are worn, the dye from the inner part stains the feet and various areas of the shoes. I reported this issue to customer service and requested a solution. However, they informed me that they would only repair the stained areas and return the shoes. This is absolutely not a permanent solution, as the same problem will occur again when the shoes are worn.

What makes this situation even worse is that we live in Turkey, and if this issue recurs, we will be expected to send the shoes back to France for repair every time. This process is neither practical nor acceptable. It is evident that this product is defective and should be replaced rather than repaired.

Moreover, my experience with customer service has been extremely disappointing. Despite reporting this significant issue, they failed to read my message properly and instead sent me an irrelevant response referencing an entirely different request I had made previously. They claimed there was nothing they could do, showing a clear lack of attention and care. This demonstrates that customer service does not take customer concerns seriously and responds with dismissive, generic answers.

It is shocking to see such an unprofessional and indifferent approach from a brand like Alexander McQueen. This defective product must be replaced, and the lack of proper customer support addressed. This situation reflects poorly on the brand’s reputation and commitment to customer satisfaction.