The complaint has been investigated and
resolved to the customer's satisfactionResolved Alarm Force — very bad service
resolved to the customer's satisfaction
We were using alarm force since 2006 and used for 4 years. Service was terrible. We moved to VOIP based telephone in Decemeber 31, 2010 and Alarm force equipment was not working there after. When we called the customer service they want us to start a new contract for another 3 years, + higher fees and so on. The equipment was not working for weeks. We told them to cancell the service. And when we cancelled the service, they do not want to cancell it. they drag us for 5 months and keep giving threatening calls and Letters and created a fear if we dont pay fabricated bills " approximately 300 $" God only knows how they managed to make such a huge bill after cancellation of the service . There was a one month advance payment in there hand when we cancelled the service. Instead of returning one month charge and sending us an apology, they fabricated a smart 300 $ bill and threatened us - "will send us to collection agency".
They are not a customer focussed company. they are only thinking about how to make money. If they were genuine we were more than happy to pay even for as many days when the service was not working and they asked for. If they would have send a technician to our house I would have renewed the contract. When we asked for a technician they need 50 $ for the technican.
Also during the contract once our sensor got broken, and they charged 50 $ for the Sensor...
If there is a late payment due to changes in Credit card info and forgot to inform them: Immediately a penalty
Totally a crooked company, not thinking about the customer. Only trapping the customers.
Moral of the story: You install alarm force to protect yourself from thiefs. In the end you realise they are the biggest thief. King of thiefs. Running a kingdom of modern day thiefs based on consumer fears, security feelings, complicated consumer contracts and trapping theories.