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Alabama Power Customer Care Service

Alabama Power Company

600 18th Street North
United States - 35202

Customer Support Phone Numbers

+1 800 888 2726(Report a Power Outage) 0 0
+1 800 245 2244(Residential Support) 0 1
+1 888 430 5787(Business Support) 0 0
+1 800 990 2726(Products & Services Assistance) 2 0
Work days:
Mon7:00 AM - 6:00 PM
Tue7:00 AM - 6:00 PM
Wed7:00 AM - 6:00 PM
Thu7:00 AM - 6:00 PM
Fri7:00 AM - 6:00 PM

Alabama Power Complaints & Reviews

Alabama Power / service

blessa on May 23, 2017
My bill is only 8 days past due and they would not give me a Payment arrangement. I spoke with soneone in my local office and they tried to help by notating my account saying i will be able to pay the balance in a week but custoner service(1-800 number) saying that there is no guarantee...

Alabama Power / meter reading

ntlfrdmap on Apr 26, 2017
My power bill is being made up my reading on my meter says 505 error for the month of may I'm at work for over 13hrs and don't understand how I keep getting a 100.00 or more power bill. Call the woman I talk to before Carol was rude told me and call today leslie didn't from the tone of her...

Alabama Power / TV Purchase

Larry Petty on Mar 27, 2017
I bought a 65" Samsung TV from Alabama Power about 6 months ago before moving into my new home. They knew I was moving and told me the day I purchased it that the only one they had was damaged. They brought out my TV and it wasn't set up like they were suppose to. I left the TV in the box...

Alabama Power / Theft of power

Michael Putman on Feb 19, 2017
At address 7395 Foxland Dr. Irvington, Al They continue to hook up power illegally. As soon as the power company leaves the ladder goes back up. This has been a continuous problem. They do the same thing with water. Someone will probably get shocked. They are hooking up at the top of pole...

Alabama Power / Running power lines to my new house

Grace Nichole Culver on Jan 17, 2017
Me and my husband bought a new mobile home October of 2016 and it was delivered and set up by the beginning of December. We called Alabama Power the day they brought the house on the land to get them to come out and get power hooked up. They have sent one guy out to look at the trees that...

Alabama Power / Services allowed in a residence that is being dwelled in illegally

Cadetric on Dec 30, 2016
I am the homeowner of 1635 circlewood drive, birmingham, al 35214. My documents (Tax records list cadetric v walker as primary owner) and according to the law it is illegal for any utility company to supply services in another persons name at a resident that they entered into illegaly in...

Alabama Power / Customer service - brewton office

kkast45 on Nov 23, 2016
I have a complaint on the lady at alabama power brewton alabama office named vicki, she s racist and she s rude as ever The manager larry woods does not do a good job either of resolving customer relation matters, wae have been trying to get outdoor lighting cut back on for conecuh county...

Alabama Power / Service

Jaleci on Nov 15, 2016
My bill has been steadily climbling. Onemonth it may be 350 and the next is 450. Now last month my bill was 673.22. I called alabama power and got the run around because there is no way my bill should be that high. Its just me and my daughter. Well 2 weeks ago i called to ask about the...

Alabama Power / A 522 bill in my name

DStoves93 on Nov 3, 2016
Back in 2015 I moved out my apartment and a lady was staying there but she kept the light on in my name I wasn't stating there didn't know the lady me and my family moved and now we have a house and wants to get lights we have little kids so we need our lights please help I didn't know the...

Alabama Power / Service

exalresident on Mar 24, 2016
I asked to cancel my service from the apartment several weeks before leaving through customer service. When I moved to another city, they mailed me a statement for the time the apartment was vacant (after my lease expired) AND when a new tenant moved in (they didn't bother to change the...

Alabama Power Company / Past due bill for $410.32

Reviewer17311 on Feb 16, 2016
Today 02/16/2016 a man that works for AL Power came to my house with a disconnect ticket due to my past due amount for 2 months totaling $410.32. I spoke with the representative and he said that I had until 1 pm today to call the power company to talk to them about payment on my bill. I...

Alabama Power Company / Help

Reviewer22110 on Oct 30, 2015
I've already gone through the trouble of having my services disconnected which causes other problems such as its causes my son's asthma to flare up, food loss, etc. Money has been paid to reestablish service yesterday before 11 am they still have not come to turn it on which is the next...

Alabama Power Company / Whirlpool refrigerator

Reviewer23058 on Oct 16, 2015
I purchased a whirlpool refrigerator through Alabama Power not too long ago. About a month ago it began to "knock" loudly and all the food began to freeze solid in the fridge. A tech finally came after a week and a half of this and said it would be another two weeks for the correct part to...

Alabama Power / Budget billing

WGregC on Oct 1, 2015
I just investigated an issue with my budget billing to see why it is so high (to my home usage). Over the past 17 bills, I have usage in the amount of $2398.86. Over those same 17 months I was charged the amount of $2719.00 This is $320.14 more than I actually used in my home over those 17...

Alabama Power Appliance Center / My deposit to began services

Reviewer20200 on Aug 22, 2015
I have applied for new services but was told I would have to pay a 447.00 deposit. I found out yesterday that I had a previous balance of 15.00 from my previous address 5302 23rd blvd Valley Alabama. I was sent to collections unaware of this owed balance. I think this is a ridiculously...

Alabama Power Company / payment method

my name gos here on Apr 1, 2015
went into my local Alabama Power Company with a new visa debit card provided by my tribe PCI utility program..card distributor is dsbenfit.com...woman refused to look at the card refused to touch the card ..when on saying something bout a PIN number so she wouldn't take my payment on...

Alabama Power / power outage

Anna piano on Oct 14, 2014
we lost power here at our house in Eldridge at 4:05 in the afternoon they said it will be restored by seven p.m it is now 12:21 a.m. No power truck has showed up to fix the problem we tried to tell them where the problem is because there's a tree down and it has ripped the power line...

Alabama Power company or covington electric / cutting limbs and occluding my fire lane

E. Davis on Sep 4, 2013
Power company trimmed limbs on my planted pines. They left the limbs on the fire lane and now the fire lane is inaccessible. I am 55, I don't have a pick up truck and I don't have the money to hire someone to remove the limbs and open my fire lane. Am also in the CRP program and...

Alabama Power Company / Tree trimming

afirwin on May 28, 2013
Power company had Burford Tree Service to cut trees and underbrush around power lines, they cut limbs off my apple trees and left the mess in my yard. They also cut brush and limbs off trees across the street that is also on my property and left long sharp branches sticking out that make...

Alabama Power / theft

kevin sellers on Mar 16, 2013
Charged credit card 20 dollars when I made 2 pmts on time they said it was wrong info I am not an idiot entered correct info I guess they do what they want when they have control of your power

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