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Alabama Power Customer Care Service

Alabama Power Company

600 18th Street North
Birmingham
Alabama
United States - 35202

Customer Support Phone Numbers

Phone:
+1 800 888 2726(Report a Power Outage) 0 0
+1 800 245 2244(Residential Support) 0 0
+1 888 430 5787(Business Support) 0 0
+1 800 990 2726(Products & Services Assistance) 0 0
Work days:
Mon7:00 AM - 6:00 PM
Tue7:00 AM - 6:00 PM
Wed7:00 AM - 6:00 PM
Thu7:00 AM - 6:00 PM
Fri7:00 AM - 6:00 PM
SatClosed
SunClosed
 

Alabama Power Complaints & Reviews

Alabama Power / Theft of power

Mi
Michael Putman on Feb 19, 2017
At address 7395 Foxland Dr. Irvington, Al They continue to hook up power illegally. As soon as the power company leaves the ladder goes back up. This has been a continuous problem. They do the same thing with water. Someone will probably get shocked. They are hooking up at the top of pole...

Alabama Power / Running power lines to my new house

Gr
Grace Nichole Culver on Jan 17, 2017
Me and my husband bought a new mobile home October of 2016 and it was delivered and set up by the beginning of December. We called Alabama Power the day they brought the house on the land to get them to come out and get power hooked up. They have sent one guy out to look at the trees that...

Alabama Power / Services allowed in a residence that is being dwelled in illegally

Ca
Cadetric on Dec 30, 2016
I am the homeowner of 1635 circlewood drive, birmingham, al 35214. My documents (Tax records list cadetric v walker as primary owner) and according to the law it is illegal for any utility company to supply services in another persons name at a resident that they entered into illegaly in...

Alabama Power / Customer service - brewton office

Kk
kkast45 on Nov 23, 2016
I have a complaint on the lady at alabama power brewton alabama office named vicki, she s racist and she s rude as ever The manager larry woods does not do a good job either of resolving customer relation matters, wae have been trying to get outdoor lighting cut back on for conecuh county...

Alabama Power / Service

Ja
Jaleci on Nov 15, 2016
My bill has been steadily climbling. Onemonth it may be 350 and the next is 450. Now last month my bill was 673.22. I called alabama power and got the run around because there is no way my bill should be that high. Its just me and my daughter. Well 2 weeks ago i called to ask about the...

Alabama Power / A 522 bill in my name

Ds
DStoves93 on Nov 3, 2016
Back in 2015 I moved out my apartment and a lady was staying there but she kept the light on in my name I wasn't stating there didn't know the lady me and my family moved and now we have a house and wants to get lights we have little kids so we need our lights please help I didn't know the...

Alabama Power / Service

Ex
exalresident on Mar 24, 2016
I asked to cancel my service from the apartment several weeks before leaving through customer service. When I moved to another city, they mailed me a statement for the time the apartment was vacant (after my lease expired) AND when a new tenant moved in (they didn't bother to change the...

Alabama Power Company / Past due bill for $410.32

Re
Reviewer17311 on Feb 16, 2016
Today 02/16/2016 a man that works for AL Power came to my house with a disconnect ticket due to my past due amount for 2 months totaling $410.32. I spoke with the representative and he said that I had until 1 pm today to call the power company to talk to them about payment on my bill. I...

Alabama Power Company / Help

Re
Reviewer22110 on Oct 30, 2015
I've already gone through the trouble of having my services disconnected which causes other problems such as its causes my son's asthma to flare up, food loss, etc. Money has been paid to reestablish service yesterday before 11 am they still have not come to turn it on which is the next...

Alabama Power Company / Whirlpool refrigerator

Re
Reviewer23058 on Oct 16, 2015
I purchased a whirlpool refrigerator through Alabama Power not too long ago. About a month ago it began to "knock" loudly and all the food began to freeze solid in the fridge. A tech finally came after a week and a half of this and said it would be another two weeks for the correct part to...

Alabama Power / Budget billing

Wg
WGregC on Oct 1, 2015
I just investigated an issue with my budget billing to see why it is so high (to my home usage). Over the past 17 bills, I have usage in the amount of $2398.86. Over those same 17 months I was charged the amount of $2719.00 This is $320.14 more than I actually used in my home over those 17...

Alabama Power Appliance Center / My deposit to began services

Re
Reviewer20200 on Aug 22, 2015
I have applied for new services but was told I would have to pay a 447.00 deposit. I found out yesterday that I had a previous balance of 15.00 from my previous address 5302 23rd blvd Valley Alabama. I was sent to collections unaware of this owed balance. I think this is a ridiculously...

Alabama Power Company / payment method

My
my name gos here on Apr 1, 2015
went into my local Alabama Power Company with a new visa debit card provided by my tribe PCI utility program..card distributor is dsbenfit.com...woman refused to look at the card refused to touch the card ..when on saying something bout a PIN number so she wouldn't take my payment on...

Alabama Power / power outage

An
Anna piano on Oct 14, 2014
we lost power here at our house in Eldridge at 4:05 in the afternoon they said it will be restored by seven p.m it is now 12:21 a.m. No power truck has showed up to fix the problem we tried to tell them where the problem is because there's a tree down and it has ripped the power line...

Alabama Power company or covington electric / cutting limbs and occluding my fire lane

Ed
E. Davis on Sep 4, 2013
Power company trimmed limbs on my planted pines. They left the limbs on the fire lane and now the fire lane is inaccessible. I am 55, I don't have a pick up truck and I don't have the money to hire someone to remove the limbs and open my fire lane. Am also in the CRP program and...

Alabama Power Company / Tree trimming

Af
afirwin on May 28, 2013
Power company had Burford Tree Service to cut trees and underbrush around power lines, they cut limbs off my apple trees and left the mess in my yard. They also cut brush and limbs off trees across the street that is also on my property and left long sharp branches sticking out that make...

Alabama Power / theft

Ke
kevin sellers on Mar 16, 2013
Charged credit card 20 dollars when I made 2 pmts on time they said it was wrong info I am not an idiot entered correct info I guess they do what they want when they have control of your power

Alabama Power / fluctuating monthly bill

Da
dakota02 on Dec 19, 2012
I am wondering why our power bill fluctuates so drastically every few months. It will be fairly consistant for several months and then dramatically increase or decrease for a month. For example; our monthly bill ranges from 125-175 a month depending upon the season. Then we get a bill for...

Alabama Power tree maintenance / Destory driveway and left huge mess.

Co
Countrydiva on Apr 27, 2012
Alabama power hired a horrible tree service to cut away limbs from their lines here. They left limbs in the road and on top of many places I must cut grass. I am female and a very small person. Although I work 6 acres of land alone and am in good shape for my age I can not do that kind of...

Alabama Power Appliance Repair / No service and contract breaking

Ko
Kobera on Mar 6, 2012
Bought a computer from these liars. Was told 2 terms before signing and took it. 2 days later ran into a problem(display). I was told by Jim W. i cant return it. He is a liar, a 14 day return policy is there. Now months later still fighting nothing getting done, they cant even hold to...

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