The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AJ MadisonLiebherr Refrigerator

We are customers who received a damaged, defective Liebherr domestic frig CS1600 on February 3, 2009 from AJ Madison, Brooklyn, NY. We do not know if the defects and damages occurred during transit or manufacturing.

We have two small children and the unit is unstable on its base, which its most dangerous defect.

We contacted both AJ Madison and Liebherr representatives in the USA and Germany and requested its removal from our home. Neither company has claimed responsibility.

Responses

  • Da
    Dante_Alighieri Dec 29, 2009

    Your complaint of instability makes me think that the refrigerator was not installed correctly. Part of the installation process entails securing the fridge with brackets so that it won't tip over.

    1 Votes

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