Airtalk Wireless review: Abysmal customer service

I transferred my California Lifeline service to AirTalk after receiving an offer of a free iPhone to get me to transfer. First of all, I never received the phone. To make matters worse, they haven’t even sent me a new SIM card to activate my old one.
As if that weren’t enough, I’ve tried several times to get tech support, but each time they send me to a link, supposedly to give them more information. As soon as I submit it, I receive another email requesting me to do the same thing! When I reply to that email, they just resend the link. I don’t understand why they give people the runaround instead of helping. I’m one day away from filing a complaint with the FCC.