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Our flight arrived late at OR Thambo whereby the two vehicles waiting on us, were directed to the parking area by ACSA staff.
Expecting to pay R 68 for two (2) vehicles, both machines would continually present each ticket as R 510.00 owed, despite the Entry and Exit times clearly indicated on the tickets.
No ACSA staff member could be of assistance, advising that we should query the issue during business hours.
Not trusting that we'd receive a receipt from either of the machines, I photographed the tickets before they were swallowed.
Numerous phone calls finally resulted in an email address for Dineshri Aboo, whom requested all the details of the incident. Yet 2 WEEKS later, she eventually refused to refund the overcharged R 952.00 as the vehicles were apparently parked on the "long stay" level, although on direction of ACSA staff at the time. Had the drivers but park on level lower, we'd missed this "one-way trap" with no alternate options to bypass it.
On trying to escalate the matter to Pumeza Onyeri, she also simply refused the refund based on the signage which, from the bolts and print, to be NEWLY erected signage.
Claimed loss: R952.00 + hours on the phone
Desired outcome: At least R952.00 refund
