Air Asia / boarding time

Klia Selangor, Malaysia

My flight is at 4.50 pm today and I arrived at 4.30pm at the departing gate, which is the exact time the gate is closed. Which means I still have time to be on board. But, the flight attendance didnt give permission and I was so upset cause I know I still have time. And the supposed time for the flight to fly is 4.50 but it flew at 4.40. At 4.40. Why is that so? Does air asia likes to game people, or are you guys like to fly not on time? Not at it supposed to be? And air asia doesnt want to change my ticket. Please improve your service. Thank you.

Mar 20, 2019

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