Airasiabaggage damage

Review updated:

I received my baggage in damaged/ripped status. When complained to the team, there was no responsibility taken. He didnt even want to file a complaint. the Air Asia staff Anbhajagan said it is not Air Asia issue, we can just show courtesy but no complaint can be filed. After lot of time waste and argument, the third party member filed a case.please provide compensation for damage.


Oct 03, 2019
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  • Am
      Oct 06, 2019

    As a BIG Member of AirAsia, I am deeply saddened by the experience faced during the flight of AK6037 (JHB-KUL) on the 6th of October 2019. *Scheduled departure time 3.35pm*

    First and foremost, I faced difficulties upon receiving by booking confirmation. I tried contacted AVA several times to be able to connect to an AirAsia agent, but failed to get in touch with a single agent. Thus, i had to print by boarding pass from the airport instead of simply using the app.

    Next, the flight delay on the day of embarkation was simply messy, to say in simple terms. On the stated time of boarding, passengers were already in queue and waiting to be assisted for aircraft boarding. However, there were no staff giving proper information as to why the boarding process was delayed until approximately an hour later, that it was announced that the plane was facing technical issues.
    Note that there were seniors and mothers with infants in line as well.

    Following this, passengers waited for another hour later (received text message and email at 5.48pm) to know that the plane was to only depart at 6.45pm. An approximate time of 2hrs in a clueless state. In this span of time, there were Mothers and infants seated on the floor along with the other passengers waiting for updates of the flight. Airport ground staff requested for passengers to be seated on the metal chairs which was away from the gate with barely any visibility if there was an update of matters being handled at the gate. Hence the act of being seated on the floor. *refer picture attached below*

    Following this experience, passengers were not even compensated with a drop of water nor a grain of rice. Being said, the situation was a 3 hour delay, the consumer right was to at least be given a meal or something equivalent.

    In regards to this matter, I sincerely hope that similar situations be handled in a more orderly manner in the future by AirAsia. Do note that it is important to constantly keep passengers updated as they may have plans ahead of the scheduled flight or update family members waiting for them upon arrival of their destination.

    Thank You.


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  • Am
      Oct 06, 2019


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