Airasiaflight delay and poor customer service from agent


Recently I have book 2 flights on airasia, which is a domestic flight in malaysia.
I receive a notice on flight change and I try to check it out with online agent, agent respond are very slow. When I asked about the service counter contact, which suggested by the agent to make my flight change, he answer me with : "sorry I don't know the number." I then asked him to check for me politely, which he should do it without I have to ask. The agent then send me a link which does not list down any contact number and he closed the session immediately after he send the link without asking if I need further help on it...
I hope air asia airline agent can be more professional, your customer service does matter even it is just a simple online q&a service.

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