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Airasiaflight change

1

I initially booked a flight for 21 Nov KUL - LGK at 15:20 as I am due to land from Singapore at 13:50. After speaking with someone from Air Asia it was clear this was not enough time to make the transfer and so I changed this to the 17:50 flight. This was not a simple admin charge, I had to pay the same amount again.
At no point did Air Asia advise they have a direct flight themselves from Singapore to Langkawi, she even said we had to allow 6 hours for the next flight at KUL which seems ridiculous. This is the first time I have come across an airline that does not allow for connecting flights.
I would like Air Asia to change the flight from KUL to LGK to Singapore to LGK at no extra charge considering the inconvenience and lack of help from their staff.

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