Air Pros One Source
reviews and complaints

Our furnace was short cycling and/or not turning on at all when it was supposed to. It was coming up on a weekend so we chose a company that appeared to have good reviews and could come out on a weekend. I had to work and so the technician, ***, and his apprentice, *** met my wife at 3 on a Saturday. It was just her and my daughter at home. They proceeded to tell her that we had a carbon monoxide leak and the levels in the house were 95 parts per million. They said this was the result of a cracked heat exchange. My wife asked why my alarm didn't go off and he explained a carbon monoxide alarm is designed to go off at the last possible moment you should leave the house, 150 ppm (I later learned this is untrue). They also said we had a gas leak from the pipe that enters the furnace. And on top of this the ac unit was rusted out and flooding the furnace causing damage and effectively making it more expensive to repair the unit than to replace it. My wife called me panicked and I left work to come home. When my wife told the technician she was going to call me, he attempted to talk her out of that, saying it wasnt really necessary, and he would get his supervisor on the phone to talk to her. She ignored that and called me. Once I arrived they went through everything with me and then called the supervisor, ***. He tells his supervisor everything he told me and they put on a good show where his supervisor acts very surprised and worried for us saying they would give us all these different discounts and free add ons. And the two discuss a clearly rehearsed conversation about the dangers involved. At the end of it the tech says, "By the way you've been on speaker phone the whole time" and the supervisor says, "What now!? Thanks for the heads up cheif. Well I guess since they heard me, yknow its all the truth." Theres much more to this but long story short we got a second trusted opinion who told us nothing is wrong and we were lied to. Our system is completely fine.