Air Indiaflight from newark-new delhi

S Jul 14, 2019

Dear Customer Service Manager,

I had booked a flight for my father via Air India Booking reference number YZXM0 on 3 rd May 2019 (via Expedia) and it mentioned that 2 bags are allowed for the sector Delhi to JFK. But before his departure from Delhi on 5 th May, it was communicated that the baggage policy has changed, and the passenger was charged $ 125 for the second bag even on the Delhi to JFK sector where 2 bags were allowed.

We again visited the Safdarjung Airport office in Delhi, where your Customer care head Ms. Khanna mentioned that Air India has wrongly charged $ 125 for the 2 nd bag and it will be only $ 50 and hence refunded the money. She also confirmed that the 2 nd bag charges for his return sector i.e. Newark to Mumbai to Delhi will be $50 and the passenger can pay the amount during check in at Newark. When the passenger went for check in & boarding, he was levied a charge of $ 100 instead of $50 as communicated by your Safdarjung airport office in Delhi.

We seek the clarity of why there was sudden changes in the baggage policy and charges and seek refund of $ 50 which was charge additional during the return sector. Other details as below:

Name of the Passenger: KANWAL KRISHAN ARORA
Air India Booking Reference Number: YZXM0
Delhi - JKF Travel Date: May 5, 2019
Newark - Delhi Departure Date: Jul 7, 2019

Looking forward for a prompt reply with action

Sheetal Bhushan

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